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front desk agent: Resume Samples & Writing Guide
Employment history
Senior Front Desk Agent, ESPN Bristol, Connecticut
March 2023 – Present
- Monitor social media accounts and respond to comments and inquiries
- Manage media inquiries, including responding to requests for information
- Maintain a database of contact information for clients, visitors, and guests
Associate Front Desk Agent, Turner Broadcasting Atlanta, Georgia
March 2022 – February 2023
- Assist with the production of media materials, such as videos, podcasts, and graphics
- Assist with administrative tasks, such as filing, photocopying, and scanning
- Maintain a database of contact information for clients, visitors, and guests
Jr. Front Desk Agent, ABC News New York, New York
March 2021 – February 2022
- Maintain a database of contact information for clients, visitors, and guests
- Greet visitors, clients, and guests in a professional and friendly manner
- Assist with the coordination of special events and other media activities
Education
University of Florida, Gainesville, Florida
MA in Mass Communication, January, 2021
University of Florida, Gainesville, Florida
BA in Advertising, January, 2017
Skills
Analytical
Computer Literacy
Adaptability
Research
Documentation
Typing
Reporting
Computer Literacy
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Employment history
Lead Front Desk Agent, NBCUniversal Universal City, California
April 2020 – Present
- Assist with the maintenance of the company website and other digital platforms
- Prepare and distribute press releases and other media materials
- Maintain a neat and organized front desk area
Front Desk Agent, Hearst Corporation New York, New York
November 2018 – March 2020
- Coordinate meeting and conference room bookings
- Assist with administrative tasks, such as filing, photocopying, and scanning
- Assist with the maintenance of the company website and other digital platforms
Entry Level Front Desk Agent, The New York Times New York, New York
November 2017 – October 2018
- Maintain a database of contact information for clients, visitors, and guests
- Assist with scheduling interviews and managing interview requests
- Receive, sort, and distribute mail and packages
Education
Columbia University, New York, New York
PhD in Digital Media, September, 2017
Columbia University, New York, New York
BA in Media Studies, September, 2013
Skills
Business Acumen
Strategic Thinking
Documentation
Adaptability
Point of Sale
Filing
Microsoft Office
Computer Literacy
Employment history
Lead Front Desk Agent, ESPN Bristol, Connecticut
March 2021 – Present
- Assist with scheduling interviews and managing interview requests
- Prepare and distribute press releases and other media materials
- Manage media inquiries, including responding to requests for information
Associate Front Desk Agent, BuzzFeed New York, New York
September 2019 – February 2021
- Answer incoming calls and direct them to the appropriate personnel
- Assist with the coordination of special events and other media activities
- Greet visitors, clients, and guests in a professional and friendly manner
Junior Front Desk Agent, ESPN Bristol, Connecticut
March 2019 – August 2019
- Assist with the production of media materials, such as videos, podcasts, and graphics
- Assist with administrative tasks, such as filing, photocopying, and scanning
- Maintain a neat and organized front desk area
Education
University of Texas, Austin, Texas
PhD in Broadcast Journalism, January, 2019
University of Texas, Austin, Texas
BA in Mass Communication, January, 2015
Skills
Self-Motivation
Training
Database Management
Professionalism
Customer Service
Telephone Skills
Inventory Control
Typing
Employment history
Junior Front Desk Agent, NBCUniversal Universal City, California
May 2022 – February 2023
- Manage media inquiries, including responding to requests for information
- Answer incoming calls and direct them to the appropriate personnel
- Maintain a secure environment by monitoring visitors, clients, and guests
Education
University of Southern California, Los Angeles, California
MA in Media Ethics, March, 2022
University of Southern California, Los Angeles, California
BA in Photography, March, 2018
Skills
Reliability
Relationship Management.
Innovation
Planning
Receptionist Duties
Cash Handling
Customer Service
Time Management
Employment history
Chief Front Desk Agent, Fox Corporation Los Angeles, California
August 2023 – Present
- Assist with scheduling interviews and managing interview requests
- Assist with the coordination of special events and other media activities
- Coordinate meeting and conference room bookings
Front Desk Agent, ABC News New York, New York
February 2022 – July 2023
- Greet visitors, clients, and guests in a professional and friendly manner
- Assist with administrative tasks, such as filing, photocopying, and scanning
- Answer incoming calls and direct them to the appropriate personnel
Entry Level Front Desk Agent, ESPN Bristol, Connecticut
September 2020 – January 2022
- Assist with administrative tasks, such as filing, photocopying, and scanning
- Assist with the coordination of special events and other media activities
- Maintain a secure environment by monitoring visitors, clients, and guests
Education
University of Southern California, Los Angeles, California
PhD in Broadcast Journalism, July, 2020
University of Southern California, Los Angeles, California
BA in Media Studies, July, 2016
Skills
Relationship Management.
Collaboration
Organization
Strategic Thinking
Inventory Management
Troubleshooting
Documentation
Reporting
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front desk agent Job Descriptions; Explained
If you're applying for an front desk agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
front desk agent
- Interpersonal communication to resolve customer complaints or answer customers’ questions regarding policies and procedures in person, via phone, and via email.
- Effective multitasking between phone calls and system operating.
- Create, maintain, and enter information into finance and scheduling databases.
- Maintain efficiency and communication in high-traffic environments.
- Train new employees on system database.
2
front desk agent/night auditor
- Assisted guests during check in & check out processes.
- Prepared bills, handle and process checkouts, take payments.
- Made and confirmed reservations.
- Maned the hotels business centre and other units if necessary.
- Communicated with housekeeping and maintenance staff to ensure that great quality service is provided to guests.
- Diligently dealt with complaints and problems.
- Independently handling multiple variable situations during the night shifts in three busy hotels owned by the company in the heart of Melbourne.
3
front desk agent/nigh auditor
- Professionally handle guest’ complaints and issues promptly before escalating into a larger situation.
- Answered queries of guests about various information and services of the hotel.
- Provide employees with guidance in handling difficult or complex problems.
- Act to ensure that appropriate changes were made to resolve customers’ problems.
4
front desk agent
- Hands-on experience in keeping records of room availability and guests’ accounts, manually and by means of computers
- Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
- Prepared all month end production reports and ensured accuracy of each
- Compute figures such as balances, totals, or commissions during night accounts audit.
5
front desk agent
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained transaction security by verifying payment cards against identification.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Entered customer data using Opera software and updated information whenever patrons changed rooms.
front desk agent Job Skills
For an front desk agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Typing
- Customer Service
- Microsoft Office
- Telephone Skills
- Point of Sale
- Cash Handling
- Scheduling
- Filing
- Receptionist Duties
- Inventory Management
- Social Media
- Data Analysis
- Time Management
- Troubleshooting
- Documentation
- Reporting
- Office Administration
- Computer Literacy
- Inventory Control
- Copywriting
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your front desk agent Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Yolie Owens
504 Ridge Drive, Montesano, WA 98563Employment history
Lead Front Desk Agent, Turner Broadcasting Atlanta, Georgia
November 2013 – May 2022
- Monitor social media accounts and respond to comments and inquiries
- Assist with the production of media materials, such as videos, podcasts, and graphics
- Assist with scheduling interviews and managing interview requests
Associate Front Desk Agent, CBS Corporation New York, New York
May 2013 – October 2013
- Greet visitors, clients, and guests in a professional and friendly manner
- Receive, sort, and distribute mail and packages
- Answer incoming calls and direct them to the appropriate personnel
Jr. Front Desk Agent, The Washington Post Washington, DC
October 2012 – April 2013
- Maintain a neat and organized front desk area
- Prepare and distribute press releases and other media materials
- Assist with scheduling interviews and managing interview requests
Education
Syracuse University, Syracuse, New York
PhD in Photography, August, 2012
Syracuse University, Syracuse, New York
BA in Advertising, August, 2008
Skills
Adaptability
Conflict Resolution
Teamwork
Planning
Social Media
Telephone Skills
Reporting
Inventory Control
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your front desk agent Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Jr. Front Desk Agent, ABC News New York, New York
March 2022 – December 2022
Education
University of Maryland, College Park, Maryland
MA in Mass Communication, January, 2022
University of Maryland, College Park, Maryland
BA in Media Ethics, January, 2018
Skills
Troubleshooting
Networking
Technical
Decision Making
Office Administration
Filing
Microsoft Office
Customer Service
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
front desk agent Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an front desk agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Front Desk Agent
ABC News
New York, New York
ABC News
New York, New York
To the Hiring Team at ABC News
I am a highly motivated Front Desk Agent with 2 years of experience in Media & Journalism. I am excited to submit my application for the Senior Front Desk Agent position at ABC News, where I believe my skills and expertise would be an excellent fit.
My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at ABC News and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.
Thank you for considering my application for the Senior Front Desk Agent position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.
Cordially,
Kyle Kelly
719-245-5785
[email protected]
Kyle Kelly
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.