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6

fraud analyst

  • Worked Full-Time at the American Express campus in New Delhi.
  • Resolved customer account discrepancies by analysing transaction activity, resulting in 100% customer approval rating.
  • Reviewed high risk transactions to detect possible fraudulent behaviour patterns, trends and mitigated potential loss to company.
  • Conceptualised and implemented the rewards and recognition program resulting in increased employee satisfaction and reduced attrition rate.
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fraud analyst

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fraud analyst

  • Detect potential or actual fraudulent transactions through analysis of large transnational data. 
  • Respond to and investigates all reports of external fraudulent activity to include: A2A, ACH, ATM, wires, and deposit fraud reports. 
  • Having to analyze data quickly and efficiently with minimal errors. 
  • Work carrier alerts and referrals to mitigate fraud risks and monitor cost data to identify suspected fraud. 
9

fraud analyst

  • Working for one of the largest homestays portal in USA
  • Investigate the listing and check for the fraudulent activities.
  • To investigate whether the listing is genuine or not.
  • To investigate the account for ATO(Account take over)
  • To investigate that whether the account is created by good user or bad user.
  • Resolve customer issues within the scope of existing service level agreements.
  • Determine existing fraud trends by analyzing accounts and transaction patterns.
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fraud analyst

  • Review customer’s credit history, previous usage history to detect and report any fraudulent transactions on his account. 
  • Use various tools (Prime,Risknet,Select,Mastercard,Visa etc.) for detecting frauds. 
  • Take decisions on blocking of credit card accounts based on any fraudulent transactions. 
  • Perform root cause analysis of frauds for the process to identify the fraud indicators. 
  • Reporting fraudulent cases on a daily basis on tools provided by Mastercard and Visa. 
  • Review and scan dispute forms and documents sent by customers on EDMS 
  • Review and action acquiring alerts from Partner Merchants.