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director of client services

  • Managed the relationships between TPA, Carrier and five major clients, Member Insurance, Major League Baseball, Emmerson Electric, Lowes and Chiquita
  • Preformed annual loss reviews with each client. as it relates to MLB I preformed these with each separate club
  • Prepared and presented annual stewardships for each client
  • Aided the separate clients in the selection process of choosing new vendors

director of client services

  • Developed and implemented a system to set proper client expectations.
  • Oversaw all client communication for 50-75 clients. I made sure we stayed within the scope of work we were hired to do while making sure the client was satisfied.
  • Defused situations where the client was unhappy with the work that was performed by focusing on what we could do to resolve their complaint.
  • Monitored rolling client budgets over 50-75 different projects each month.
  • Managed client relationships by going above and beyond to make sure that we were the company they remembered and referred people to. 
  • Created opportunities for online brand and client recognition across social platforms.