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1

dining room manager

  • Reported to general manager about staff performance and uniforms, inventory, and overall dining room needs.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and 86’d items.
  • Ran opening and closing reports and operations
  • Managed labor on an hourly basis.
  • Processed invoices and handled the weekly budget.
  • Managed Excel databases converting complex data into easy-to-interpret data.
  • Fielded complaints from guests and corrected issues with both front of house and kitchen staff.
2

dining room manager

  • Manage the staff to produce orders in the timely manner in connection with the kitchen.
  • Establish a positive relationship with the customers during their time within our business.
  • Handle cash, checks and waitress’ pay outs each evening.
  • Works hands on within the kitchen whether it be creating meals, running meals to the table, or providing a solution if a problem arose.
  • Work side by side with the Manager on Duty daily.
  • Create contests and incentives to my staff on duty to provide financial gain. 
  • Take dining reservations for special events. 
3

dining room manager

  • Balancing daily cash transactions
  • Handling all customer service aspects
  • Schedule making
  • Handling guest complaints
4

dining room manager

  • identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
  • Effectively manage the business in the absence of the General Manager
  • Manage operations with passion, integrity, and knowledge while promoting the culture and values
  • Implement new company policies and procedures by developing plans and instructing staff
  • provide direction to shift leaders and staff to achieve daily business goals 
  • Provide coaching and feedback to fellow colleagues and staff and assess performance on and ongoing basis
  • create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
5

dining room manager

  • Prepare staff work schedules.
  • Served as bartender, server, hostess, cook cashier on a daily basis depending on daily needs.
  • Reported to Owner/ General Manager
  • Established and enforced standards of personnel performance and service to provide guests with consistent and positive experiences.