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1

desktop support engineer

  • Performing troubleshooting on assigned ticket  and resolving the problem within SLAthrough Service-now Ticketing  tool.
  • Experience in Asset management in the GE Healthcare infrastructure.
  • Core-loading the Laptops, Desktops and Workstations with GE customized OperatingSystems with windows 7 and 10.
  • Worked in configuring the iPhones,blackberry and Android devices.
  • Hardware/Software Installation and configuration.
  • Configuring any Printer in network environment
  • Supporting clients remotely with the help of Remote support tools such as Cisco WebEx,Net Meeting and Remote Desktop Connection.
2

desktop support engineer

  • Installation and Troubleshooting of Operating Systems (Win XP, Win 7, 8 & 10 ).
  • Configuring and Troubleshooting of Desktops & Laptop, Printers, Scanners.
  • Installation of Microsoft Office (Office 2003, 2010, 2013, & 2016), Acrobat Software, etc.
  • Mail Accounts configuration in Microsoft Outlook & Thunderbird, Lotus.
  • Log calls to the respective vendors for Hardware and Software Applications accordingly
  • VC call & Projector Connected for user requirement.
3

desktop support engineer

  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to senior leadership
4

desktop support engineer

  • Handle daily technical support activities on desktop support, data network and server management. 
  • Configuring Microsoft outlook, implementing MS outlook Backup, creating and restoringPST files, recover corrupted mail.
  • Transferring data through cross cable between two machines.
  • Maintain client databases with up to date solutions and clear record of activities
5

desktop support engineer

  • Network Device Monitoring&Troubleshooting
  • Network Device Configuration
  • Maintenance of Network Device
  • Proper Network cabling at Router,Network Switch and End Points