5 Amazing desktop support engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

desktop support engineer

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desktop support engineer: Resume Samples & Writing Guide

Professional Summary

A highly motivated and experienced Desktop Support Engineer with a strong background in software development. Skilled in troubleshooting hardware and software issues, maintaining system security, and providing technical assistance to end-users.

Employment history

Lead Desktop Support Engineer, Apple Cupertino, California

October 2010 – Present

Create and maintain user documentation and training materials
Maintain and update computer systems
Manage software licenses and upgrades

Desktop Support Engineer, HP Palo Alto, California

October 2009 – September 2010

Develop and document technical support procedures
Provide technical support to users
Maintain and update computer systems

Jr. Desktop Support Engineer, Oracle Redwood City, California

March 2009 – September 2009

Research and recommend hardware and software solutions
Test new software and hardware
Provide technical support to users

Education

Massachusetts Institute of Technology, Boston, Massachusetts

Bachelor of Science in Mobile Application Development, February, 2009

Skills

Social Media

Documentation

Project Management

Adaptability

System Troubleshooting

System Administration

Virtualization

Linux OS

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Professional Summary

Highly experienced Desktop Support Engineer with a proven track record of successfully providing technical support to software development teams. Skilled in troubleshooting, problem-solving, and resolving complex technical issues.

Employment history

Lead Desktop Support Engineer, Oracle Redwood City, California

March 2014 – Present

Develop and implement software patches and updates
Test new software and hardware
Provide technical support to users

Associate Desktop Support Engineer, Dell Round Rock, Texas

August 2013 – February 2014

Develop and implement software patches and updates
Create and maintain user accounts
Train users on new software and hardware

Jr. Desktop Support Engineer, Adobe San Jose, California

March 2012 – July 2013

Install and configure software applications
Resolve network and connectivity issues
Train users on new software and hardware

Education

Cornell University, Ithaca, New York

Object-Oriented Programming, January, 2012

Skills

Research

Relationship Management.

Process Improvement

Communication

Operating Systems

Network Security

Data Backup

Cloud Computing

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Employment history

Senior Desktop Support Engineer, Amazon Seattle, Washington

March 2021 – Present

Research and recommend hardware and software solutions
Maintain and update computer systems
Create and maintain user documentation and training materials

Desktop Support Engineer, Google Mountain View, California

March 2020 – February 2021

Resolve network and connectivity issues
Create and maintain user accounts
Monitor system performance and diagnose technical issues

Entry Level Desktop Support Engineer, IBM Armonk, New York

August 2019 – February 2020

Create and maintain user accounts
Develop and implement software patches and updates
Maintain and update computer systems

Education

Cornell University, Ithaca, New York

Bachelor of Science in Network Security, June, 2019

Skills

Presentation

Research

Collaboration

Attention to Detail

IT Support

Windows OS

System Monitoring

Cloud Computing

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Employment history

Chief Desktop Support Engineer, Adobe San Jose, California

May 2019 – Present

Train users on new software and hardware
Provide technical support to users
Create and maintain user accounts

Desktop Support Engineer, Oracle Redwood City, California

December 2017 – April 2019

Train users on new software and hardware
Test new software and hardware
Monitor system performance and diagnose technical issues

Jr. Desktop Support Engineer, Oracle Redwood City, California

May 2017 – November 2017

Develop and document technical support procedures
Train users on new software and hardware
Manage software licenses and upgrades

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania

Doctor of Philosophy in Web Development, March, 2017

Carnegie Mellon University, Pittsburgh, Pennsylvania

Bachelor of Science in Web Development, March, 2013

Skills

Accounting

Visualization

Emotional Intelligence

Innovation

Hardware Installation

IT Support

Operating Systems

Technical Support

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Employment history

Senior Desktop Support Engineer, Apple Cupertino, California

May 2023 – Present

Train users on new software and hardware
Research and recommend hardware and software solutions
Develop and implement software patches and updates

Associate Desktop Support Engineer, Oracle Redwood City, California

November 2021 – April 2023

Develop and document technical support procedures
Test new software and hardware
Manage software licenses and upgrades

Entry Level Desktop Support Engineer, Apple Cupertino, California

June 2020 – October 2021

Monitor system performance and diagnose technical issues
Manage software licenses and upgrades
Develop and document technical support procedures

Education

University of Texas, Austin, Texas

Master of Science in Information Systems, April, 2020

University of Texas, Austin, Texas

Bachelor of Science in Network Security, April, 2016

Skills

Self-Motivation

Flexibility

Communication

Mentoring

Windows OS

Software Installation

Network Security

Software Troubleshooting

Use This desktop support engineer Resume Template

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desktop support engineer Job Descriptions; Explained

If you're applying for an desktop support engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

desktop support engineer

Performing troubleshooting on assigned ticket and resolving the problem within SLAthrough Service-now Ticketing tool.
Experience in Asset management in the GE Healthcare infrastructure.
Core-loading the Laptops, Desktops and Workstations with GE customized OperatingSystems with windows 7 and 10.
Worked in configuring the iPhones,blackberry and Android devices.
Hardware/Software Installation and configuration.
Configuring any Printer in network environment
Supporting clients remotely with the help of Remote support tools such as Cisco WebEx,Net Meeting and Remote Desktop Connection.

desktop support engineer

Installation and Troubleshooting of Operating Systems (Win XP, Win 7, 8 & 10 ).
Configuring and Troubleshooting of Desktops & Laptop, Printers, Scanners.
Installation of Microsoft Office (Office 2003, 2010, 2013, & 2016), Acrobat Software, etc.
Mail Accounts configuration in Microsoft Outlook & Thunderbird, Lotus.
Log calls to the respective vendors for Hardware and Software Applications accordingly
VC call & Projector Connected for user requirement.

desktop support engineer

Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
Provides advice and guidance to colleagues regarding incidents
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Create, maintain, and distribute reports of progress to senior leadership

desktop support engineer

Handle daily technical support activities on desktop support, data network and server management.
Configuring Microsoft outlook, implementing MS outlook Backup, creating and restoringPST files, recover corrupted mail.
Transferring data through cross cable between two machines.
Maintain client databases with up to date solutions and clear record of activities

desktop support engineer

Network Device Monitoring&Troubleshooting
Network Device Configuration
Maintenance of Network Device
Proper Network cabling at Router,Network Switch and End Points

1 2 3 … 15

desktop support engineer Job Skills

For an desktop support engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Backup
System Administration
Network Troubleshooting
System Troubleshooting
Hardware Installation
Software Installation
System Monitoring
Operating Systems
Network Security
IT Support
Technical Support
Data Recovery
Software Troubleshooting
Windows OS
Linux OS
Mac OS
Virtualization
Database Management
Networking
Cloud Computing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your desktop support engineer Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Junior Desktop Support Engineer, HP Palo Alto, California

January 2022 – October 2022

Education

Cornell University, Ithaca, New York

Doctor of Philosophy in Cloud Computing, November, 2021

Cornell University, Ithaca, New York

Bachelor of Science in User Experience Design, November, 2017

Skills

Innovation

Creativity

Computer Literacy

Self-Motivation

IT Support

System Troubleshooting

Data Backup

Network Troubleshooting

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your desktop support engineer Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Desktop Support Engineer, Microsoft Redmond, Washington

October 2019 – Present

Provide technicall suport to users
Maintian and update computer systems
Develop and implement softwere patches and updates.

Associate Desktop Support Engineer, Microsoft Redmond, Washington

April 2018 – September 2019

Reolve netwok and connectivy issues
Test new softwere and hardwere
Maintane and upadate computer systems

Jr. Desktop Support Engineer, HP Palo Alto, California

October 2017 – March 2018

Creat and maintian user accounts
Develp and documant technicel support procedues
Instal and configuer softwere aplications

Education

University of Texas, Austin, Texas

Business Analysis, August, 2017

Skills

Documentation

Visualization

Supervisory

Software Installation

Technical Support

Database Management

Network Troubleshooting

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

desktop support engineer Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an desktop support engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Desktop Support Engineer
Amazon
Seattle, Washington

To the Hiring Team at Amazon

I am a passionate Desktop Support Engineer with 14 years of experience in Software Development. I am excited to submit my application for the Lead Desktop Support Engineer position at Amazon, where I believe my skills and expertise would be a great asset to your team.

Growing up, I always had a fascination with Algorithm Design. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

Thank you for considering my application for the Lead Desktop Support Engineer position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Kind regards,
Mike Thompson
772-383-6396
mike_thompson@zoho.com

Mike Thompson

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