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1

department supervisor

  • Develop ideas or plans for merchandise display.
  • Orchestrate merchandise placement and displays to accommodate seasonal holidays, weather, and customer demand to promote sales.
  • Assign tasks and provide feedback to advocate growth and knowledge in the workplace
  • Write and record orders for merchandise or enter orders into computers.Resolve customer complaints or answer customers’ questions regarding policies and procedures.
2

department supervisor

  • Supervised specialty departments and acted as open and closing manager.
  • Created visually appealing display window to capture the customers interests. 
  • Analyzed sales trends and ordered needed stock for three departments. 
  • Trained new hires and coached to store initiatives. Drove sales through product knowledge. 
3

department supervisor

  • Implement policies, procedures, and service standards in conjunction with senior management.
  • Provide associates with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Assist customers with questions regarding products across the store.
  • Train or instruct associates in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with associates to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and work lists for associates.
  • Consult with senior managers or other personnel to resolve problems in areas such as equipment performance, or work schedules.
4

department supervisor

  • Monitored the daily activities of multiple customer support teams.
  • Interviewed, hired and trained new quality customer service representatives.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Conducted annual employee assessments of direct reports based on performance.
  • Coach, develop and engage direct reports to ensure they can meet expectations and take action as appropriate when performance does not meet expectations.
5

department supervisor

  • Practice The Big 3: Customer Service, Store Appearance and Out of Stocks
  • Support fellow departments or be a back up to departments when their is a influx of customers by learning vital roles within The Home Depot.
  • Demonstrate or explain products, methods, or services to help  customers understand the products they’re purchasing  or using
  • Keep areas neat while working and return items to correct locations throughout the working day.