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1

senior customer service engineer

  • Lead the team for the installation and troubleshooting of multi functional digital printers, copiers and press. 
  • Responsible for the customer complaints and resolution for the issues. 
  • Worked as customer service and support expert. 
  • Provided xerographic and document-related products services and customer solution services. 
  • Cooperated with dealers for excellent service quality and better customer communication. 
  • Assigned as National Technical Support. 
  • Trainer to new engineers about installation and maintenance. 
2

customer service engineer

  • Installation lead of Digital Cinema integration of 1,500 systems
  • Provide on site service and maintenance for projector and audio systems to 16 theaters in Michigan, spanning over 500+ miles
  • Perform in-depth troubleshooting and resolved emergency issues to meet SLA
  • Perform regular maintenance on a wide range of Cinema related equipment
  • Maintain an excellent working relationship with all customers through detailed documentation and communication
3

customer service engineer

  • Respond to tickets, telephone calls, and email messages from customers, technicians, and site support personnel requiring assistance.
  • Provide direction and guidance to on-site personnel in the installation, testing, and troubleshooting of network components, including (but not limited to) IP routers, Ethernet switches, and wireless access points, mounting hardware and antennas.
  • Recommend hardware replacement when needed.
  • Work on complex technical issues that require in-depth evaluation of various factors.
  • Exercise judgment within broadly defined practices in selection method to achieve end results while maintaining customer satisfaction.
  • Escalate and communicate customer issues and network related alerts to Engineering, Management, and Administration as defined by our client’s policies and escalation procedures.
  • Keep accurate, detailed and timely records of troubleshooting processes in the ticketing system.
4

customer service engineer

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software in Client Location.
  • Keep record of Tours & Client Issues.
  • Provided on site technical support on state of the art robotic mass storage systems. 
  • Major responsibilities centered on minimizing equipment downtime and ensuring customer satisfaction
5

senior customer service engineer

  • Installation, Demonstration, Preventive maintenance, Troubleshooting & Repair of ultrasound machine
  • Identify potential sales lead, participate in sales opportunities such as contract renewals and part sales.
  • Focus on customer needs and satisfactions to become partner in their business and recommend value added services that will help the customer run their business more effectively
  • Ensure administrative responsibilities such as ordering parts, maintaining customer service logs and internal service records in a timely manner with quality.