5 Amazing customer service clerk Resume Examples (Updated 2023) + Skills & Job Descriptions

customer service clerk

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customer service clerk: Resume Samples & Writing Guide

Professional Summary

A dynamic customer service professional with extensive experience in the Advertising & Marketing & PR field. Skilled in providing excellent customer service, problem solving and building strong customer relationships.

Employment history

Chief Customer Service Clerk, Edelman Chicago, Illinois

July 2013 – Present

Analyze customer feedback and provide insights on how to improve customer service
Provide accurate information about products and services
Develop customer service procedures and policies

Customer Service Clerk, Publicis Dallas, Texas

December 2012 – June 2013

Keep records of customer interactions, process customer accounts and file documents
Identify and recommend new opportunities for customer service improvement
Prepare reports on customer service metrics

Jr. Customer Service Clerk, Leo Burnett Detroit, Michigan

June 2012 – November 2012

Prepare reports on customer service metrics
Monitor customer service metrics and suggest changes to improve customer service
Analyze customer feedback and provide insights on how to improve customer service

Education

University of North Carolina at Chapel Hill, Chapel Hill, North Carolina

Copywriting, April, 2012

Skills

Research

Mentoring

Relationship Management.

Self-Motivation

Quality Assurance

Process Improvement

Supervisory.

Presentation

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Employment history

Entry Level Customer Service Clerk, Leo Burnett Detroit, Michigan

February 2022 – November 2022

Identify and recommend new opportunities for customer service improvement
Analyze customer feedback and provide insights on how to improve customer service
Resolve customer complaints via phone, email, mail or social media

Education

University of Illinois at Urbana, Champaign, Illinois

Computer Science, December, 2021

University of Illinois at Urbana, Champaign, Illinois

Business Administration, December, 2017

Skills

Problem Solving

Communication

Teamwork

Professionalism

Technical

Relationship Management

Innovation

Process Improvement

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Employment history

Lead Customer Service Clerk, J. Walter Thompson Miami, Florida

October 2019 – Present

Monitor and analyze competitor activities
Respond to customer inquiries and complaints in a timely manner
Process orders, forms, applications and requests

Associate Customer Service Clerk, Ogilvy New York, New York

May 2018 – September 2019

Resolve customer complaints via phone, email, mail or social media
Prepare reports on customer service metrics
Monitor and analyze competitor activities

Jr. Customer Service Clerk, McCann Worldgroup Los Angeles, California

October 2017 – April 2018

Develop and execute promotional activities
Develop and maintain positive customer relationships
Monitor customer service metrics and suggest changes to improve customer service

Education

University of California, Los Angeles, California

Advertising & Media Planning, August, 2017

Skills

Supervisory

Adaptability

Accounting

Research

Training

Business Acumen

Quality Assurance

Technical

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Employment history

Senior Customer Service Clerk, DDB Portland, Oregon

March 2023 – Present

Monitor customer service metrics and suggest changes to improve customer service
Provide accurate information about products and services
Keep records of customer interactions, process customer accounts and file documents

Associate Customer Service Clerk, J. Walter Thompson Miami, Florida

March 2022 – February 2023

Respond to customer inquiries and complaints in a timely manner
Develop and implement public relations strategies
Provide accurate information about products and services

Jr. Customer Service Clerk, R/GA Seattle, Washington

October 2020 – February 2022

Analyze customer feedback and provide insights on how to improve customer service
Develop and maintain positive customer relationships
Keep records of customer interactions, process customer accounts and file documents

Education

University of Wisconsin, Madison, Wisconsin

Graphic Design, August, 2020

Skills

Presentation

Conflict Resolution

Decision Making

Quality Assurance

Database Management

Risk Management

Relationship Management

Computer Literacy

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Professional Summary

Highly motivated Customer Service Clerk with extensive experience in the Advertising & Marketing & PR field. Proven track record of providing exceptional customer service and satisfaction.

Employment history

Chief Customer Service Clerk, DDB Portland, Oregon

February 2012 – Present

Provide accurate information about products and services
Monitor customer service metrics and suggest changes to improve customer service
Process orders, forms, applications and requests

Customer Service Clerk, Leo Burnett Detroit, Michigan

February 2011 – January 2012

Identify and recommend new opportunities for customer service improvement
Develop and maintain positive customer relationships
Assist in the development of marketing and advertising campaigns

Jr. Customer Service Clerk, Leo Burnett Detroit, Michigan

February 2010 – January 2011

Keep records of customer interactions, process customer accounts and file documents
Identify and recommend new opportunities for customer service improvement
Provide accurate information about products and services

Education

New York University, New York, New York

Copywriting, January, 2010

Skills

Database Management

Documentation

Reliability

Time Management

Data Analysis

Troubleshooting

Database Management

Visualization

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customer service clerk Job Descriptions; Explained

If you're applying for an customer service clerk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service clerk

Assisted customers in needs in person and via telephone
Learned valuable customer service and phone manner skills
Brew coffee and tea, and fill containers with requested beverages.Maintain sanitation, health, and safety standards in work areas.
Prepare specialty foods such as sandwiches, side dishes, and specialty beverages, following specific methods that usually require short preparation time.

customer service clerk

Completed store opening and closing procedures and lead shifts
Balanced and audited cash registers daily
Oversaw employee breaks and schedules
Addressed and resolved customer complaints.
Assisted customers with needs via telephone/in person
Processed exchange, refund, and purchase transactions
Provided money order and Western Union services

customer service clerk

Satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience.
Accurately and efficiently operating the cash register.
Providing various services at the customer service counter.
Maintaining security and control of all funds in the cash register.
Perform duties of floor monitor when one is not assigned to be on-duty.
Perform the duties of cashier and bagger when appropriate.

customer service clerk

Provide and assure excellent customer service
Goal oriented
Team player
Positively receive, obey, and carry out instructions.

customer service clerk

Managed customer checkout with outstanding customer service, balanced receipts and payments in cash registers during peak service hours.
Cooked/prepared food and beverage items, such as sandwiches, salads, ice cream dishes and coffee, adhering to company mandated formulas.
Performed routine cleaning duties such as sweeping, mopping, and washing dishes, to maintain sanitary facilities.
Cleaned, stocked and maintained food service and display equipment.

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customer service clerk Job Skills

For an customer service clerk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Quality Assurance
Troubleshooting
Computer Literacy
Technical
Project Management
Presentation
Written Communication
Social Media
Risk Management
Database Management
Training
Innovation
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Relationship Management
Supervisory.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your customer service clerk Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Customer Service Clerk, Crispin Porter + Bogusky Denver, Colorado

October 2017 – Present

Develop and implement public relations strategies
Respond to customer inquiries and complaints in a timely manner
Monitor customer service metrics and suggest changes to improve customer service

Associate Customer Service Clerk, Ogilvy New York, New York

October 2016 – September 2017

Develop and maintain positive customer relationships
Monitor and analyze competitor activities
Keep records of customer interactions, process customer accounts and file documents

Junior Customer Service Clerk, Ogilvy New York, New York

May 2015 – September 2016

Education

Northwestern University, Evanston, Illinois

Communication, March, 2015

Northwestern University, Evanston, Illinois

Journalism, March, 2011

Skills

Flexibility

Professionalism

Technical

Adaptability

Presentation

Risk Management

Database Management

Supervisory.

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your customer service clerk Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Customer Service Clerk, McCann Worldgroup Los Angeles, California

July 2011 – May 2022

Provide inaccurat information about product's and service's.
Moniter custmer service metrixs and sugest changs to imporve custmer service.
Deveop and implemnt publick relations strategys.

Customer Service Clerk, DDB Portland, Oregon

December 2010 – June 2011

Assist in the developement of marketting and advertizing campains.
Develp and maintian positve costomer relatoinships.
Respondd too customer inquiriees annd complaints inn a timelyy mannerr.

Junior Customer Service Clerk, Ogilvy New York, New York

July 2009 – December 2010

Develp and implemnt public relation strategys.
Prepere report's on customer service metirc's.
Keeep recordss of custoomer interractions, proccess customer acounts annd filee documentss.

Education

University of Southern California, Los Angeles, California

Content Marketing, May, 2009

Skills

Data Analysis

Strategic Thinking

Conflict Resolution

Computer Literacy

Project Management

Supervisory.

Database Management

Business Acumen

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

customer service clerk Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service clerk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Customer Service Clerk
DDB
Portland, Oregon

Esteemed Recruitment Team

I am a results-driven Customer Service Clerk with 11 years of experience in Advertising & Marketing & Pr. I am excited to submit my application for the Chief Customer Service Clerk role at DDB, where I believe I can make a valuable contribution to your team.

Throughout my life, I have been passionate about Brand Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Advertising & Marketing & Pr, has given me the opportunity to develop my skills in Research and Mentoring, which I am excited to apply to the role at DDB. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Best regards,
Cecil Richards
632-250-6974
richardscecil@mail.com

Cecil Richards

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