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1

customer service assistant

  • Demonstrate or explain products or services to persuade customers to purchase products or use services.
  • Remember store section layout and direct customers to the right department.
  • Frequently check shelves to ensure the shortage of products.
  • Inspect the expiry date of products and remove them when needed.
  • Overall , have good knowledge of the store’s policy on refunds and exchanges, so dealing with customers is efficient.
2

customer service assistant

  • Deliver excellent customer service
  • Deal with complaints 
  • Take orders via telephone and counter 
  • Operate till and telephone payments
3

customer service assistant

  • Discuss products offered and ensure customer satisfaction.
  • Provide customer additional information or explain services.
  • Inform of deals and promotions.
  • Open and maintain customer accounts by recording information.
  • Resolve complains via phone, email, mail, or social media.
  • Assist Vietnamese customers.
4

customer service assistant

  • Help customer make selections by building customer confidence, offering suggestions and opinions.
  • Close cash registers, performing tasks such as counting money, separating coupons and vouchers, balancing cash drawers, and making deposits.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and food safety practices.
  • Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.
5

customer service assistant

  • Worked in the airport terminal to get the best out of me in the field of customer service.
  • Worked under BL (Baggage Lost and Found) department 
  • Earned positive ratings from guests at the ramp for my kind and positive attitude towards them.
  • Turn around flights in the stipulated time in the view of achieving OTP.