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1

customer service advisor

  • Confered with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determined charges for services requested, collect deposits or payments, or arrange for billing.
  • Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Ordered tests that could determine the causes of product malfunctions.
2

customer service advisor

  •  Responded to customer queries and provided advice on the banks products and services, suitable to customers’ needs and aspiration 
  • Responsible for all customers banking transactional activity 
  • Explain products or services and prices and demonstrate use of products and services to customers 
  • Assisted in ATM  cash balance 
  • Ensuring adherence to the risk controls of the bank to minimize the business exposure to risk 
3

customer service advisor

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • .Assisting clients with their monthly phone bills and general customer services
  • Providing support to store staff in resolving day to day customer queries. 
  • Retaining customers calling to cancel their contracts. 
4

customer service advisor

  • Meet with customers when they visit the location
  • Present options and suggest services based on customers expressed needs
  • Consistently exceed sales goals and performance standards
  • Provide world class customer service
  • Educate on the benefits of the Ultimate Wash Club (UWC)
  • Properly invoice customers based on the services performed
  • Accurately process service tickets and balance cash drawers at the completion of each shift
5

customer service advisor (casual)

  • Successfully processed customers transactions including withdrawals, deposits and foreign currency.
  • Held quality conversations with customers in order to identify products and services that would help them and referring to other specialists when required.
  • Provided information to customers on banking and financial products within my scope.
  • Resolved general customer queries and concerns and if follow up was required ensuring customers were kept updated