Customer Service Advisor Resume Examples

customer service advisor

  • Confered with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determined charges for services requested, collect deposits or payments, or arrange for billing.
  • Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Ordered tests that could determine the causes of product malfunctions.

customer service advisor

  •  Responded to customer queries and provided advice on the banks products and services, suitable to customers’ needs and aspiration 
  • Responsible for all customers banking transactional activity 
  • Explain products or services and prices and demonstrate use of products and services to customers 
  • Assisted in ATM  cash balance 
  • Ensuring adherence to the risk controls of the bank to minimize the business exposure to risk 

customer service advisor

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • .Assisting clients with their monthly phone bills and general customer services
  • Providing support to store staff in resolving day to day customer queries. 
  • Retaining customers calling to cancel their contracts. 

customer service advisor

  • Meet with customers when they visit the location
  • Present options and suggest services based on customers expressed needs
  • Consistently exceed sales goals and performance standards
  • Provide world class customer service
  • Educate on the benefits of the Ultimate Wash Club (UWC)
  • Properly invoice customers based on the services performed
  • Accurately process service tickets and balance cash drawers at the completion of each shift

customer service advisor (casual)

  • Successfully processed customers transactions including withdrawals, deposits and foreign currency.
  • Held quality conversations with customers in order to identify products and services that would help them and referring to other specialists when required.
  • Provided information to customers on banking and financial products within my scope.
  • Resolved general customer queries and concerns and if follow up was required ensuring customers were kept updated

customer service advisor

  • RG146 – Tier 2 Accreditation General and Personal Advice
  • Certificate in Financial Services
  • Proficient cash handling skills
  • Determine financial needs of customers and  provide accurate product information
  • Sound knowledge of digital banking systems, assisting customers and providing training to staff
  • Strong time management skills 

customer service advisor

  • Answered customer requests with friendly, knowledgeable service and support
  • Took full advantage of up-sell opportunities with new and potential customers
  • maintained visually appealing and effective displays for the entire store
  • extended customer subscriptions, offering discounts and promotions to endure high customer retention rates
  • Prepared and sold a broad range of customized merchandise to individuals

customer service advisor/assistant manager

  • Demonstrated and explained products or services to persuade customers to purchase products or use services.
  • Acted as 2IC and ran weekend shifts for Manager to ensure daily target are met
  • Provide product samples, informational brochures, or other incentives to persuade people to buy Phones/bundles.
  • Sell products being promoted and keep records of sales to provide to senior management
  • Identified interested and qualified customers to provide them with additional information based on interest to them
  • Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions
  • Attend training sessions or new product launches to get better idea of project

customer service advisor

  • Answer inquiries 
  •  Assure all customers receive high quality service.
  •  Resolve customer problems and Implement solutions.
  • Perform customer & shipment identification.
  • Record sales leads and operation.
  • Arranging customers booking & up-selling

customer service advisor

  • Major Client – Rogers Communications 
  • Provide support US-based Apple Inc. customers, sell ancillary products and packages, ensure satisfactory closure of cases, resolve ticketed complaints, issue work orders and activate new accounts.
  • Responsible for meeting and exceeding targets and adhering to all set KPI’s, whilst providing excellent aftercare to customers in a high pressure selling environment.  I had to study all the services/products offered in order to facilitate any customer queries.  
  • Training new consultants with Siebel, POS and general system usage.