Customer Relationship Officer Resume Examples

customer relationship officer

  • Ensure that the customer query is attended to and resolved in an efficient manner and within stipulated Turn Around Time (TAT). 
  • Ensure that complaints are resolved quickly and avoid the situation where it may get escalated. Improve customer communication on closures through scripts & mails. 
  • Understand and comply with requirements of all relevant policies of the bank including full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements. 
  • Ensure that the schedule of fees and services are followed and ensuring no revenue leakage to the Bank 

customer relationship officer

  • Worked at an outsourced company at HONG LEONG BANK
  • Handling inbound calls that were transferred or unanswered from HLB branches all over Malaysia.
  • Providing assistance to customers queries or escalating to relevant department for further assistance.   
  • Contact customers to respond to inquiries or to notify them of new camps or skims.

customer relationship officer

  • Sales of Nayax cashless solution for vending machine
  • Technical and Non-Technical Support of Nayax cashless solution for vending machine
  • Testing of Nayax cashless vending machine solution
  • Responsibility of Inventory Management of Research and development team of Zoneone  

customer relationship officer

  • Support an environment that promotes providing a level of care that makes customers feel welcomed, significant and engaged.
  • Managing difficult situations with customers and providing them with a resolution, information or additional options.
  • Ensure quick and proper response to all reasonable customer requests.
  • Train, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking procedures.
  • Support compliance with regulatory guidelines intimated time to time.
  • Develop and grow business and consumer relationships.
  • Open new bank accounts according to laid down rules and guideline.

customer relationship officer

  • Perform additional job related duties as assigned or required by the management.
  • Regular follow ups with the potential customer for achieving the assigned targets.
  • Daily MIS preparation & reporting to Departmental Head.
  • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.

customer relationship officer

  • Cash opening, deposits and withdrawals, Cash closing at Bank Branch.
  •  Processing NEFT and RTGS requests received by the customers on daily basis.
  •  Cross selling of Current Account Savings Accounts and Insurance products.
  • Loading Cash in ATM and reconciliation of ATM reports on daily basis.

customer relationship officer

  •  Resolves problems by clarifying issues; researching and exploring
  • Chatting with customers regarding their order queries.
  • Providing resolutions to any problem faced by the customers.
  • Following up with the courier services.

customer relationship officer

  • Service and Sales (postpaid and broad band)
  • Resolving customer complaints and escalation
  • Direct or coordinate an organization’s financial or budget activities to fund operations, maximize investments, or increase efficiency
  • mainly working with Airtel for 11 months and my role was converting the prepaid paid customers to post paid. Mainly I used to retain the customers of Airtel at HGS and also used to handle the irated customers 

customer relationship officer

  • Capable of handling process with complete accountability in order to provide high-end service  
  • Developing and maintaining relations with customers and taking preventive measures for escalations 
  • Provide service delivery in a voice/ semi voice process 
  • Ensure consistent quality of verifications and high level of client satisfactiothrough consistent delivery of verifications 

customer relationship officer

  • Answers inquiries by clarifying desired information; researching,
  • worked as a customer relationship officer
  • handling customers queries
  • data managing