Customer Relationship Officer Resume Examples

customer relationship officer

  • Directed training of new team members & mentored each to promote productivity, accuracy & friendly services
  • Researched complex problems & resolved issues in a timely manner
  • Responded to customer requests with friendly, knowledgeable service & support
  • Handled all customer relations issues in a gracious manner & in a accordance with company policies
  • Scheduled inventory pickups & deliveries with vendor
  • Cleaned & organized the store, including the checkout desk & displays
  • Completed all point of sale opening & closing procedures, including counting the contents of the cash register

customer relationship officer

  • Customer Relationship Management; Understanding their respective businesses and offering the Bank’s products that suit them. 
  • Providing information about products by suggestive selling. 
  • Handling Complaints 
  • Assisting in Administrative management including receiving and filing document and inventory management. 
  • Customer Acquisition and New Business Generation. 
  • Processing credit facilities and contingent liabilities (i.e. Advanced Payment Guarantees, Bank Guarantees,Bid Bonds) 
  • Sales of the bank’s wide range of products through value proposition, business development, key accounts management. 

senior customer relationship officer

  • Monitor accounts to identify outstanding debts.
  • Investigate historical data for each debt or bill.
  • Take actions to encourage timely debt payments.
  • Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases to handle skip tracing.
  • Update account status records and collection efforts.
  • Report on collection activity and accounts receivable status.

customer relationship officer

  • Provided ongoing guest services including product advice placed special merchandise orders for customers
  • Facilitating of some Customer Service training eg. New product training, effective time management, customer service behavior etc. 
  • Migrating customers to e-banking channels like the mobile banking application, Card products, POS(Point of Sale) machines. 
  • Development of Business Strategy for increased sales. 

customer relationship officer

  • Completed documentation and logs each day and generated weekly reports detailing activities to submit to General Motor Indonesia as ATPM for Chevrolet Indonesia.
  • Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Preparation of Weekly Performance Reports and Correspondence. 

customer relationship officer (cro)

  • Oversee entire mortgage process including application,origination, underwriting and closing. 
  • Interview prospective loan applicants to determine up front eligibility and screen for approval. 
  • Ensure loan applicant provides required information and supporting documentation. 
  • Review loan applications and documents for accuracy and completeness. 
  • Negotiate terms of commercial mortgage loans. 
  • Manage applicants expectations related to processing times, interest rates and closing dates 

customer relationship officer

  • Attending the customers query and resoving the query.
  • Guiding and convincing the customer regarding the products.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.providing them with best information, team management. 
  • Providing them with best information, team management. 

customer relationship officer

  •  To Build a strong customer relationship and driving business.
  •  Identity customer needs and provide end to end product knowledge.
  •  Floor & Stock management.
  •  Replenishment of the assigned category.
  •  Timely update of daily sales reports and follow up.
  •  Handling system operations.

customer relationship officer

  • Research each account using company records and online resources that are made available
  • Conduct custom collections campaigns on each client that consist of emails, phone calls and standard mail correspondence
  • Develop collections methods that consistently lead to achieving or exceeding company financial goals
  • Work closely with team members to create ways to bring in revenue and find success as a group
  • Solve problems quickly and create resolutions that bring in revenue on a regular basis 
  • Skip Tracing With Detective Desk and Tica

senior customer relationship officer

  • Direct and coordinate activities involving sales of services for real estate Agents, Builders and Brokers
  • Confer with potential customers regarding their needs and advise customers on types of packages to purchase.
  • Meeting Client to promote sales.
  • Maintaining MF
  • Negotiation and Revenue Generation