Customer Relationship Officer Resume Examples

customer relationship officer

  • Handling Outbound calls of Delhi Customers.
  • Providing information of insurance to customers over the phone, who post the advertisement of their four wheeler on OLX.
  • Take appointment from customers for inspection.
  • Send mails and appointment details of customers to the surveyor for inspection.

customer relationship officer (am grade)

  • Handling overall banking operations ranging from clearing of cheques, transfer of funds, remittance of funds and providing customers with advisory services. 
  • Network within communities to find and attract new business. 
  • Speaking to customer’s,understanding their queries,providing empathy and the best possible resolution.
  • Lodging complaints and raising requests.

customer relationship officer

  • Delivers service in a timely, competent, warm and error-free/efficient manner.
  • Attends to various customer inquiries and requests and ensures zero complaint from clients on its day-to-day operations.
  • Attends to various customer inquiries and requests and ensures zero complaint from clients on its day-to-day operations. Processes all tellering and over the counter transactions for other bank services, performs accurately all “Off-window tasks” and completes all related tasks as prescribed by Bank’s policies and/or the Branch Operations Manual, and in accordance with regulatory policies.
  • Ensures proper KYC is performed for all new accounts opened and that EDD where necessary is completed. 
  • Supports the Branch Operations Head (BOH) in achieving the overall financial goals (e.g. cost reduction initiatives and meeting OPEX budget, etc) and the Business CenterService Standards (e.g. standard line wait, service time within acceptable TAT, error-free processing of transactions, etc).

customer relationship officer

  • Marketing for personal loans 
  • Sale and sign contracts with people 
  • Achieving great results with the team where the overdue was decreased  by 80%  after being so high 
  • Having good results in the monthly target as a team where the number of loans monthly  was always increased by 5-10%

customer relationship officer

  • To handle inbound and outbound calls of customers relating to internet and landline connection problems.
  • To help customers to choose from different internet and landline plans.
  • Provide solutions to the customer for technical problems through phone calls.
  • To sale new plans and schemes introduced by the company for the customers.
  • To raise tickets for the customers for the technical team to visit the customer premises.
  • Customer Retention in case the customer is unsatisfied with the service provided.
  • If unable to resolve the problems then forwarding mails to escalation team.

senior customer relationship officer

  • End to end sales.
  • Credit card department.
  • Cross selling of credit cards.
  • Explaining the features of the card.
  • Handling customers Id’s.
  • Co-ordinating with sales team credit team STP team.
  • Processing reward cards.

customer relationship officer (diamond segment)

  •   Driving priority banking growth and delivering exceptional portfolio target performance by meeting customer needs.
  •   Achieve volume and revenue goals via the combination of customer acquisition.
  •  Visiting potential clients for liabilities / assets products  Achieving a monthly deposits / assets target.
  • Listen to customer queries and find timely solutions.

senior customer relationship officer

  • Handling calls and helping customers to choose the right financial product.
  • Act as the first point of contact in understanding customer’s requirements/inquires to provide proper and full information.
  • Ensure that all the product applications are filled accurately, within the agreed time frame and all the required documents are obtained and information entered captured correctly in the system to avoid re-work.
  • Providing information of Credit Cards which customer is applicable for and also informing about the card benefits and the annual fee of the same.
  • Provide up-sell and cross-sell leads and ensuring timely follow-up to ensure conversions have happened.

customer relationship officer

  • Dedicated and experienced private banker with a strong background in all areas of marketing management looking forward to broadening client base and working with more diverse portfolios. 
  • Excel at driving bank revenue by developing strong relationships with high net worth clients and helping them meet and exceed their financial goals.  
  • Attend escalation calls and act as a floor support to other CROs as and when needed.
  • Coordinate team activities and keep records.

customer relationship officer

  • Identify customer needs and fulfilling it with proper bank’s products or services.
  • Grow customer portfolio size by deepening existing customer relationships
  • Handle customers’ requests/inquiries related to their accounts, products &services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction 
  • Promote & sell bank products/services to achieve the yearly set targets.
  • Adhere to branch operating model.
  • Carry out any task request by BM.