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6

customer advocate

  • Check to ensure that appropriate changes were made to resolve member’s problems.
  • Determine charges that are billed with the members’ to make sure if it should be covered or not.
  • Acted as interface between the client base and engineering team.
  • Work with back office personnel as needed to resolve issues with customers’ accounts.
7

junior customer advocate

  • Obtain and check all relevant information to assess the validity of complaints and to determine possible causes, such as incorrect output of reports, incorrect computations, etc.
  • Checks issues after deployment to ensure that appropriate fixes were made to resolve customers’ problems.
  • Constant collaboration with Engineering to solve clients’ issues.
  • Recommend improvements in products to enhance the system’s features or prevent future problems.
8

customer advocate

  • Assist customers with their health insurance policy, including giving them deductible information and estimated costs of procedures or Dr. visits.
  • Adjust claims and research claims and codes for approvals/denials
  • Assist with appointments and verifying insurance with Dr. offices.
  • file management paperwork
9

customer advocate

  • Process payday loan, title loan and cash checking transactions.
  • Handle large sums of cash on daily basis according to company guidelines.
  • Use data entry skills to enter customer applications into the system.
  • Greet/acknowledge every customer within 5 seconds of entering the store.
  • Allow NO Customer to wait in line more than 60 seconds.
  • Deliver excellent customer service to all customers face to face or over the phone.
  • Answer the phone before the third ring according to guidelines.