- Helped customers with any dissatisfaction along with complication using the services of Mercedes benz
- Acknowledged customers using a professional manner
- Scheduled arrangements for returning customers.
- Greet persons with a welcoming smile as they enter and exit the establishment.
- Label, list, and scan all residential shipments and inventory from truck delivery; moving packages in to package storage room
- Ensuring a clean, safe, and hazard free package room for all coworkers
- Provide helpful information to residents about residential amenities, questions, and service request
- Perform the process of distributing packages to residents, filling out service request form, calling tow trucks, providing taxis as well.
- Promote a friendly and warm greeting to residents and guest entering and exiting apartment.
- Perform Pest control inspections.
- Great guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate.
- Handle bag and luggage guests.
- Prepare and display beverage and snack options for guest in the lobby.
- Effectively provided quality customer service by greeting and checking in visitors and guests upon arrival in a semi-fast paced environment while keeping a pleasant composure.
- Monitor Surveillance camera, recording devices, entrances, and exits of site
- Patrol site, report any suspicious activities
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Assisted marketing department by building positive relationships with potential clienteles while performing clerical duties such as answering, routing, and forwarding phone inquires in a professional manner to ensure client satisfaction.
concierge/ front desk assistant
- Greet & assist guests waiting in the reception area.
- Assist front desk during busy check ins & check out times.
- Answer queries pertaining to hotel services, guest registration, travel directions or recommendations regarding shopping,dining & entertainment options in Melbourne.
- Coordinate with the staff to cater to special needs of guests.
- Transmit & recive messages, using hotel”s telephone swithboards.
- Ensure that quality services are being maintained for the guest.
- Assist other hotel staff in their chores if the need.