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1

concierge

  • Stood and greeted residents and guests according to company standards.
  • Monitored surveillance cameras.
  • Enforced safety procedures.
  • Facilitated contractor check-ins and check-outs.
  • Promptly answer resident requests, phone calls, questions, or concerns.
  • Facilitated realtor and potential buyer visits.
  • Complied with quality assurance expectations and standards.
2

concierge

  • Establish and maintain relationships with individual or business guest or provide assistance with problems these guest may encounter.
  • Network with guest to find and attract new business.
  • Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments.
  • Listen to guest requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Update information.
  • Keep records of guest interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve guest problems.
3

concierge/valet parking

  • Focus on sales and additional services or products.
  • Take all types of reservation reservations.
  • Walked the premises to ensure that the highest standards are being maintained.
  • Contact guest to respond to inquiries or to notify guest of any adjustments.
4

concierge

  • Providing the transportation 
  • Air and train tickets 
  • Guide allocation 
  • Guest relationship 
  • Manging the fleet and drivers 
5

concierge

  • Cancel reservation based on customer requests .
  • Operate telephone switchboard to answer, screen, or forward calls, providing information or scheduling reservations.
  • Hear and resolve complaints from customers .
  • Excellent ability to anticipate and respond to individual guest needs and preferences.