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1

computer tech

  • Refereed major hardware or software problems or defective products to vendors or technicians for service.
  • Reassembled machines after making repairs or replacing parts.
  • Advised customers concerning equipment operation, maintenance, or programming.
  • Tested new systems to ensure that they are in working order.
  • Maintained parts inventories and order any additional parts needed for repairs.
  • Aligned, adjusted, or calibrated equipment according to specifications.
2

computer tech/network server analyst

  • Manage district VOIP Shoretel/Mitel system
  • Monitor and maintain district Uninterruptible Power Systems (UPS)
  • Manage SolarWinds support ticketing (TSR) system 
  • Lead “Help Desk” telephone support technician
  • Desktop/Laptop/Mobile Device Hardware & Software support
  • O365/AD user account management
  • Calibrate and troubleshoot interactive projectors
3

computer tech

  • Creating program accounts for Sunset and Dawson.
  • Password recovery.
  • Setting up laptops for new teachers.
  • Installing wireless configurations to Apple TV devices.
  • Fixing teacher technology issues.
  • Setting up audio for Promethean Boards.
  • Making sure all students and teachers have access to all programs.
4

computer tech

  • Setting up accounts for Dawson and Sunset.
  • Fixing Apple Devices, Promethean Projectors, Promethean Boards.
  • Troubleshooting all electronic devices.
  • Maintain computer labs in working conditions.
5

computer tech

  • Setting up printers.
  • Administer CA State Testing.
  • Setup student programs such as Star, MobyMax, and Read180.
  • Making Kaseya tech requests for each technology issue.