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1

change manager (tg1)

  •  To send updated CRF to the members requesting for change.
  • Analysis of CRF and accurately assess the Urgency, Risk amd Impact of change by consulting with Change Requester. Providing justification for the emergency changes. 
  • Chair CAB (Change Advisory Board) meeting weekly and get timely approval for all the CR’s in the CAB. 
  •  Raise the change and get it approved by change grid. 
  •  Confirming CAB Approval and notifying Change Requester to proceed with change. 
  • Report the final outcome of the change back to the Change Requester within 24 hours after the scheduled implementation time. 
  • Keep records of all the changes with status of the change.
2

senior change manager

  • Provide change management assessment, create the strategy and apply structured methodology and lead change management activiti
  • To ensure the change management process is followed and that change records are updated post implementation to accurately reflect actions taken as well as the success or failure of the change.
  • Chaired CAB meeting and coordinate change activities across users and CAB members, decision makers, and other stakeholders involved with the change process with the client.
  • Involved in process for Global Maintenance Break changes.
  • Monitor change processes in real time and prioritize changes based on client objective.
3

change manager

  • Ensuring positive customer experience by proactively managing and growing customer relationships.
  • Support both incident and Problem Management teams effectively and ensure that the team KPI/KRA’s are achieved.
  • Team up with all internal stake holders, CS teams, project teams and Product teams to present the product and project progress.
  • Provided risk analysis on major implementations and “pushed back” when risk levels were exceeded during CAB meetings.
  • Acting as first point of contact for customer training, data conversion, setup/configuration, and problem solving.
  • Provides input into the department’s Strategy, Planning and KPI reporting
  • Oversaw, monitored, and measured OCM plan execution and effectiveness of transformation projects. Managed work-plan activities, reporting status, and assisting business unit-designated change resources to stay on plan. Provided analytics on transformation change management status for management consideration. Communicated program status, performance, milestones, dependencies and issues.
4

change manager

  • Maintaining change management process according to ISO 27001 including:
  • Post and Administer the Forward Schedule of Changes on the web. 
  • Ensures that open cases are closed in timely manner. 
  •  Keep the change calender updated with the upcoming changes. 
5

change manager

  • Process changes through its lifecycle as per ITIL framework.
  • Host the TAB (Technical Advisory Board), CAB (Change Advisory Board), eCAB (Emergency CAB), PIR (Post Implementation Review) meetings.
  • Prepare reports like TAB agenda, CAB agenda, FSC, PIR etc.
  • Interacting with respective delivery teams for planning and scheduling the changes.
  • Prepare compliance reports.
  • Prepare trending reports month on month.
  • Weekly/Monthly interaction with Account Service Manager and Service Operations Manager to review and improve the process.