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6

call center supervisor

  • Responsible for supervising 20 employees over 3 shifts.
  • Negotiate and arrange roadside service for freight companies.
  • Review Claims to approve/deny payment based on eligibility and utilization.
  • Network within existing customers and vendor to find and attract new business.
7

call center supervisor

  • Supervise staff in company policies and procedures.
  • Completing daily departmental reporting and Month-end established responsibilities.
  • Assist staff with any inquiries they have involving patient issues.
  • Providing guidance on denials, billing inquiries and assisting patients.
  • Handling bad address returned mail and doing a skip trace on insufficient addresses.
  • Documenting and reporting any HIPAA PHI violations to clients.
  • Interviewing, Hiring, and Training new associates.
8

call center supervisor

  • Supervise the work of office, administrative, or call employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Keep records of customers’ problems and ensure that appropriate changes were made to resolve them.
  • Review warranty policy terms to determine whether a particular loss or issue that occurred is covered by the warranty given.
  • Provide call center employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Discuss job performance problems with call center employees to identify causes and issues and to work on resolving problems.
  • Evaluate call center employees’ job performance and conformance to regulations and recommend appropriate personnel action.
9

call center supervisor

  • Organizing and controlling the work of Call center.
  • Making the work schedule of the operators.
  • Selection and training of operators.
  • Monitoring of the calls.
  • Rating of the operators work.
  • Confirming feedback with customers-controlling.
  • Revealing frequently asked questions by the customers.
10

call center supervisor

  • Undertake special projects or administrative procedures assigned by management.
  • Writing down frequently asked questions by the customers.
  • Discovering the problems raised by the operators – finding solutions.
  • Identifying the need for the program functions – presentation of offers.