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1

call center supervisor

  • Receive inbound calls including transferred sales leads and calls from current and potential customers.
  • Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
  • Answer questions about the product details, the company, and issues with account for the customers.
  • Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
2

call center supervisor

  • Train or instruct employees in job duties or company policies or arrange for training to be provided.Develop prospect lists.
  • Advise managers on organizational policy matters such as equal employment opportunity
  • Prepare and mail checks., and recommend needed changes.
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
3

call center supervisor

  • Oversaw the daily operations of a 9 person Call Center Support Team; ensured accurate data collection was maintained, calls handled according to company policy, resolved complaints, managed time and attendance
  • Responsible for training new hires, and providing resources to ensure their success
  • Ensured professional and trusting relationships existed between Field Sales Representatives and Call Center Support Staff
  • Must possess and be able to demonstrate strong influencing and closing skills.
4

call center supervisor

  • Lead a team of over 18 phone inbound loan agents 
  • Assist in interviewing prospective candidates 
  • Approve & deny time off request relating to PTO, Holiday, Sick Time.
  • Ability to learn and navigate new software quickly
5

call center supervisor

  • Led more than 200 staff
  • organised schedules and replacement process for standby teams
  • Held debriefs with teams on shifts to align on any issue that were prevalent in the call center and find common solutions.
  • Prepared high level reports and presented to management on weekly and daily basis
  • Assured  staff were giving quality service to customers at all times by doing random listening in and assessment reports shared monthly 
  • Implemented a staff recognition program to reward top performing staff