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66
call center agent (telesales)
- Make calls to account holders on surveys assigned
- Effectively listen to customer complaints
- Ensure reactivation of dormant account
- Take debit card request via phone call
- Advertise products and services via the phone
- Solve customer challenges
- Input all complaints and solutions
67
call center agent
- Process and verify store orders received through Pulse (electronic ordering system)
- Provide courtesy reminder calls to stores that have not placed order by cut-off times
- Prepare billing for order add-ons and pickups
- Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps
- Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores
- Coordinate and disseminate corporate, marketing and other company information to the stores
- Assist with routing of trucks where applicable
68
call center agent
- Scheduling meetings
- Answering questions
- Managing large amounts of inbound and outbound calls in a timely manner
- Following up heritage & tourism enquiries for individuals , public bodies & NGO’s
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