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call center agent (telesales)

  • Make calls to account holders on surveys assigned
  • Effectively listen to customer complaints
  • Ensure reactivation of dormant account
  • Take debit card request via phone call
  • Advertise products and services via the phone
  • Solve customer challenges
  • Input all complaints and solutions

call center agent

  • Process and verify store orders received through Pulse (electronic ordering system)
  • Provide courtesy reminder calls to stores that have not placed order by cut-off times
  • Prepare billing for order add-ons and pickups
  • Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps
  • Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores
  • Coordinate and disseminate corporate, marketing and other company information to the stores
  • Assist with routing of trucks where applicable 

call center agent

  • Scheduling meetings
  • Answering questions
  • Managing large amounts of inbound and outbound calls in a timely manner 
  • Following up heritage & tourism enquiries for individuals , public bodies & NGO’s