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56

call center agent

  • Perform basic troubleshooting for cable television connection issues
  • Provide general customer service duties
  • Build a rapport with DirectTV customers
  • Provide excellent customer service to customers by educating the appropriate use of products, correcting provisioning errors, account inquiries, and escalating problems to the next appropriate resource for resolution, when applicable
  • Trained for U-Verse Internet and U-Verse television
57

call center agent

  • Follow and support the local care service.
  • Operates computer-based contact/database management program and accurately completes account /prospect records or profiles. 
  • Completes monthly inbound and outbound call activity goals and conversion quotas. 
  • Participate inbound/ outbound calling campaigns to maximize new customer capture. 
  • Effect an increase in patient retention. 
  • Works with clinical contacts to promote consumer-sampling programs and facilitation of patient /ET feedback. 
  • Reporting as needed or requested. 
58

call center agent

  • Cold calling customers and convincing them to pay their debts
  • Being gently persistent with clients and persuasion
  • Working to reach sets numbers
  • Do customer follow ups
  • Maintaining pleasant customer relations 
59

call center agent

  • Assist Mastec Technicians in updating and closing their daily appointments, Work Orders and activities
  • Quickly and effectively resolve issues on technicians’ Work Orders
  • Process necessary escalations to provide resolutions to technicians’ Work Order errors.
  • Provides knowledge product support and advice regarding product application and problem resolution. 
60

call center agent

  • Answer members’ and providers’ questions on medical claims and benefits.
  • Escalate calls as needed
  • Reach out to and enroll prospective members in a Medicare Advantage Plan according to their needs.
  • Schedule appointments for members
  • Retain policies
  • Document in and keep accounts updated