Call Center Agent Resume Examples

call center agent

  • Educated customers on product and service details and information.
  • Provided effective and timely resolutions of a range of customer inquiries. 
  • Responded to customer inquiries requests; resolved issues efficiently and professionally. 
  • Interrupt busy lines if an emergency warrants.

call center agent

  • educated costumers on products and service details and information
  • promoted available products and  services to costumers during service, account management and order calls 
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources

call center agent ( non voice account)

  •  Office Admin
  •  We provide customer service. However, without using our voice. Instead of the phone,I use computer applications and online platforms. I use email, chat and social media accounts to communicate with prospects and existing customers. 
  • Meet with parents and guardians to discuss their children’s progress and to determine priorities for their children and their resource needs
  • Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms

call center agent

  • Managed large amounts on inbound calls in a timely manner.
  • Followed call center “script” when handling difficult topics
  • Build sustainable relationships and engage customers by going the extra mile.
  • Inform callers by explaining procedures; answering questions; providing information. 

call center agent

  • Identify correct and potential customer by performing manual outbound calls.
  • Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Transfer correct or potential customer to collection agent when information has been gathered.

call center agent

  • Answer incoming calls and respond to customer’s emails.
  • Management and resolve customer complaints.
  • Sell products and place customer orders in the computer system.
  • Research required information using available resources.
  • Research, identify, and resolve customer complaints using applicable software.
  • Process orders, forms, and application.

call center agent

  • Computer Literate
  • Can work under pressure
  • Willingness to learn
  • Positive Attitude

call center agent

  • Worked with a team to take calls for the AT&T business
  • Solved customers problems
  • Make sales for AT&T
  • Meet certain goals set by the company

call center agent

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

call center agent

  • Sales Senior Representative Including to Resolved The Concerned Of The Clients/Costumer
  • Available To Work Under Pressure
  • Flexible To Schedule And Doing Different Tasks
  • Time Management Skills
  • Team Work Skills