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1

call center agent

  • Educated customers on product and service details and information.
  • Provided effective and timely resolutions of a range of customer inquiries. 
  • Responded to customer inquiries requests; resolved issues efficiently and professionally. 
  • Interrupt busy lines if an emergency warrants.
2

call center agent

  • educated costumers on products and service details and information
  • promoted available products and  services to costumers during service, account management and order calls 
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
3

call center agent ( non voice account)

  •  Office Admin
  •  We provide customer service. However, without using our voice. Instead of the phone,I use computer applications and online platforms. I use email, chat and social media accounts to communicate with prospects and existing customers. 
  • Meet with parents and guardians to discuss their children’s progress and to determine priorities for their children and their resource needs
  • Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms
4

call center agent

  • Managed large amounts on inbound calls in a timely manner.
  • Followed call center “script” when handling difficult topics
  • Build sustainable relationships and engage customers by going the extra mile.
  • Inform callers by explaining procedures; answering questions; providing information. 
5

call center agent

  • Identify correct and potential customer by performing manual outbound calls.
  • Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Transfer correct or potential customer to collection agent when information has been gathered.