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business operations analyst

  • To build and manage multiple client outreach campaigns and co-ordinate with client’s operations team to deliver SLAs 
  • To maintain SLAs & KPIs for the business accounts
  • To analyze large amounts of data/trends and to use the conclusion to improve campaigns
  • Troubleshoot all complex issues related to billing, campaigns performance, creatives within DBM. 

business operations analyst

  • Gap Analysis and support data collection across cross-departmental business operations.
  • Applying Process Improvement Methodologies – Six Sigma
  • Cross Product knowledge : Campaign Manager [DCM], Google Ads. 
  • Maintain fraud/scam patterns to improve efficiency and effectiveness of company systems.

business operations senior analyst

  • Client Relationship Management, Project Management, Operational excellence, Performance Management, People Management and Escalation Management being my core responsibilities 
  • Automation Enhancement 
  • Operation Excellence 
  • Managing  200+ Analysts from 10+ countries for Content Moderation
  • Leading team to perform at maximum efficiency respecting the Utilization percentage from the legal working hours 
  • Focused and determined in ensuring the shift’s KPI’s/SLA are met. 
  • Making sure the analysts have what they needed from the companies policies and the client prospective to perform their jobs 

business operations analyst

  • Conducted retailer audits to prevent business malpractice, resulting in an estimate of $67,000.00 in chargebacks
  • Audited new and existing customer accounts to ensure they met business regulations
  • Subject matter expert in QA procedures during Supervisors’ absence
  • Interfaced with IT, Supervisor, and Project managers to collaborate on a new application for auditing
  • Tested new audit application using general guidelines and reported data ine?ciencies to troubleshoot problem areas

business operations analyst

  • Audited new accounts to ensure they met business regulations
  • Tested new audit application using general guidelines and reported data inefficiencies to troubleshoot problem areas
  • In charge of hiring candidates from various 
  • In charge for analyzing the forecast an act upon it and apply an effective staffing module to fit the client requirements and pattern countries for the interviewing phase