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bilingual customer service representative

  •  Responded to incoming calls and processed orders for customers.
  • Met monthly performance targets including call quality, punctuality and call handle time. 
  • Listening, Analyzing and taking proper action to ensure that customer issues are resolved. 
  • Thought outside in to see customers’ perspective of the products and service
7

bilingual customer service representative

  • Took inbound and outbound calls.
  • Placed orders for customers over the phone.
  • Sent catalogs per customers request. 
  • Took Spanish calls 
8

bilingual customer service representative

  •  Started as a contractor on 1/2016 till I was made a permanent     employee on 8/2016. 
  •  Monitored all incoming orders for prescription refill request via     telephone, fax, and email. 
  •  Routed incoming calls to designated departments with warm       transfer.
  •  Balanced cash register at the end of the month. 
  •  Customer Service, Data Entry, Sorting, scanning and distributing   incoming faxes. 
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bilingual customer service representative

  • Assisted all departments with spanish speaking customers
  • bilingual- spanish