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1

beverage server

  • Greet and be friendly with guests
  • Bring guests beverages, food, or cigarettes
  • Cleaned and stocked self-serve stations and carts
  • Counted tips and sales
  • Used POS systems
2

beverage server

  • Take orders from patrons for alcohol beverages
  • Check patrons’ identification when needed ensure that they meet minimum age requirements for consumption of alcoholic beverages. beverages.
  • Present drink options to patrons and answer questions about those options.
  • Clean designated area after patrons have finished with their beverage.
  • Inform customers of daily promotions and events.
  • Stock service areas with supplies such as coffee, hot chocolate, tea, cups, straws, fruit garnish, and clean server bar side.
3

beverage server

  •  Ensure guest satisfaction during high pressure situations, maintaining a professional and friendly nature. 
  •  Success multitasking while remaining professional and courteous in fast-paced environments 
  •  Promptly resolved any guest issues while maintaining a caring, positive attitude 
  •  Provides fast, friendly, professional and responsive customer service to casino guests
  • Greets, and makes welcome, each guest seated in assigned station 
  •  Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product 
  •  Delivers prepared drinks to the appropriate guest within three minutes of completed production of order 
4

beverage server

  • Offers warm and sincere welcome/farewell to all guests using a guest’s name, when possible, and making good eye contact.
  • Works in assigned area carrying full trays of non-alcoholic drinks on rounds of the gaming floor.
  • Takes orders for alcoholic drinks and communicates the orders to the bartenders.
  • Assists in the preparation of drink orders, as required, by performing tasks such as icing glasses and garnishing drinks; presents drinks to guests.
  • Answers guest questions about the ingredients in cocktails; makes recommendations regarding cocktails or specific brands of spirits.
  • Monitors guest consumption of alcohol and intervenes, as needed, according to established guidelines.
  • Provides fast, friendly and professional beverage service to guests.
5

beverage server

  • Creates a comfortable, pleasant atmosphere for guests by being friendly and engaging in conversation as time permits.
  • Learns and uses guest names when serving as often as possible.