banking center manager
- Ranked top 5% in 2009 in the West Division of approximately 3,000 branches.
- Developed branch-wide sales plan, and successfully increased documented customer base by 17%.
- Facilitated training of enterprise wide roll-out of new retail banking program, for two locations by using prepared group presentations, 1 on 1 focus coaching, measuring success by progress of countdown to launch day on activity/due date matrix.
- Managed all daily branch operations including sales, loan production, opening and closing of branch, implementing and maintaining policies and procedures, ensuring compliance with federal banking regulations, customer contact and conflict resolution, and overdraft authorization