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automotive service advisor

  • Greet every customer warmly and write down as much detail as possible about their concerns.
  • Create accurate estimates for each vehicle.
  • Look up recommended services for each vehicle and schedule services.
  • Call/Email/Text customers to explain prognosis and obtain approval.
  • Schedule adequate time for the repairs to be completed.
  • Contact customers to schedule unperformed maintenance & Repairs.

automotive service advisor

  • Maintained a motivated and dedicated mindset to assure all demands were met.
  • Advise and recommended regular car maintenance services, specific to that customer needs using BSS system.
  • Responsible for making and setting appointment for fast experience.  
  • Use clerical skills to file, input, and document needed information for service.
  • Handle and processed revenue transactions using cash,and checks, and major credit cards.
  • Resolve customer complaint and concerns to assure customer satisfaction.