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assistant service manager

  • Meets/greets customers either in person or on the phone and arranges for prompt and accurate diagnosis of reported problems
  • Makes best-value repair recommendations based on the nature of the problem
  • Coordinates delivery of required repair action by successfully setting and managing customer expectations
  • Ensures that required documentation is complete and is in compliance with regulations and standards
  • Complies with and enforces all safety policies and procedures
  • Pulls and fills orders from stock
  • Promotes a white-glove environment to showcase the repair facility
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assistant service manager

  • Coordinate daily customer service operations.
  • Communicate and with clients and evaluate their needs.
  • Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards..
  • Maintain operations data, such as time, production, and cost records, and prepare management reports of production 
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assistant service manager

  • Gather personal information. 
  • Gather information on needs/concerns of vehicle. 
  • Type up and print detailed repair orders stating customer’s concern for the technicians. 
  • Relay information back to the customer from what the technician found concerning customer’s vehicle along with a written estimate of repairs and/or approvel from warranty/extended warranty/ insurance compaines. 
  • Provide a fair and professional customer experience.