Assistant Service Manager Resume Examples

assistant service manager/ certified technician

  • Meet with customers to identify required automotive maintenance and offer service advice.
  • Maintain a positive relationship with customers, ensuring their needs are met.
  • Mediate communication between customers and automotive technicians.
  • Deliver and explain estimates, date of vehicle return, and other necessary information to customers.

assistant service manager / active bus key technician

  • Started as Technician in the firm and undergone various assessments emerged as a senior technician in a short period i.e.., on 2014 .
  • Elevated as Site Supervisor where handled 50 no’s Volvo B7R Le Model buses (Complete Fleet maintenance and a Trainer for Customer Technicians – MTC ) June 2014 – Oct 2015
  •  Elevated as State Transport Union Coordinator on Oct 2015 and handled two sites of Metropolitan transport Corporation and State Transport Corporation Volvo  buses . Key role as giving quick solutions to the complaint to keep up the uptime of buses and giving Training to both site supervisors and Customer Mechanics.
  • Returned back to Workshop activities from site operation on August 2016 .
  • Passed out Volvo screening test for Bus Key Technician Global program and undergone various level training and assessment at Volvo Competence Development Center (CDC) at Volvo factory Bangalore 
  • Participated in all advanced level diagnostics training at CDC for a period of one year as a part of global level BKT Program 
  • Passed out the BKT theory and Practical Assessment at CDC on October 2017 . 

assistant service manager

  • Maintain receipts, records and withdrawal of the stockroom.
  • Receive, unload and shelves supplies.
  • Perform other stock related duties including returning, packing pricing and labeling supplies.
  • Inspect deliveries for damage or discrepancies, report those to accounting for reimbursements and record keeping.
  • Rotate stock and coordinate the disposal of surpluses.
  • Ensure adequate record keeping and manage all documentations to confirm proper stock levels and maintain inventory controls.
  • Coordinate the handling of freight, the movement of equipments and necessary minor repairs.

assistant service manager

  • Held responsibility of profit Centre head to oversee all operations of service like PDI, Shop floor, Warranty, Accident Claims and related Insurance claims, Spare Parts independently. 
  • Was designated as Single Point of contact for all communication with
  • Responsible for providing service and commissioning jobs for Onshore/Offshore Drilling operators which includes, Diamond Offshore, ENSCO, Seadrill, Keppel FELS for Telecommunications, Fire and Gas, Control and Instrumentation, Tank Gauging systems.
  • Presently an active BKT for Tamil Nadu State 

assistant service manager

  • Met customers at vehicles to quickly engage and offer assistance. 
  • Listened carefully to customer concerns and issues and asked probing questions to ascertain problems and repair needs. 
  • Explained service options and additional offerings that might be beneficial. 
  • Submitted warranty claims.
  • Regulatory compliance.
  • Maintained customer satisfaction.
  • Received Lexus Elite Award.

assistant service manager

  • Oversee daily service operations for both BMW and Mini service departments
  • Train and direct various members of service team on dealership procedures
  • Meet and exceed customer satisfaction benchmarks
  • Develop strategies to maximize effeciency while maintaining highest of quality standards
  • Provide timely and accurate reports on all service activity on regular basis
  • Keep up to date on manufacturer warranty and policy procedures while serving as a liason with factory representitives

assistant service manager / sales

  • Ensured the highest level of satisfaction for all clients. 
  • Drafted accurate repair orders that adequately conveys the clients concern to the technician. 
  • Quote and sell needed maintenance and repairs to clients. Serve as the face the dealership to clients, maintaining dealership reputation. 
  • Generate the most gross profit possible while maintaining customer satisfaction and loyalty. 
  • Uphold compliance with all applicable consumer laws and dealership franchise agreements. 
  • Ensure compliance to manufacturer certification requirements for all dealership personnel. 

assistant service manager

  • Consulted and advised BMW and Honda customers regarding maintenance and repairs for personal vehicles.
  • Made policy adjustments within the guidelines and budgets established by management.
  • Obtained accurate parts and labor prices for all work orders.
  • Negotiated and scheduled work orders.
  • Managed a team of nine technicians.
  • Performed administrative functions as directed by policy.

assistant service manager

  • Write and record orders for merchandise and service then enter orders into computers.
  • Issue charges, receipts, discounts, or refunds due to customers.
  • Opening the store in the morning.
  • Maintaining a good positive atmosphere in the work place.

assistant service manager

  • Take on corporate and personal accounts to make sure vehicles are a safe source of transportation for customers needs
  • Manage technicians regarding the estimated time of delivery and craftsmanship of work
  • In charge of customer retention 
  • Train new employees on how to conduct business with new and current customers.
  • Schedule customers vehicles for service and to have accessories installation.
  • Advise customers on the correct way to maintain and repair vehicle for proper operation
  • Deal with Corporate Honda on how to resolve and repair customer concerns