Application Support Resume Examples

application support, manager

  • Liaise with business users and infrastructure support teams to ensure production issues are resolved on a timely basis and that correct actions are taken
  • Implement continual improvement to ensure application stability and performance to minimize support calls.
  • Development, contribution and maintenance of application support knowledgebase
  • Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for employees.

application support(business analysis and application testing)

  • Daily reconciliation of Life insurance.
  • Re-validating payments for Life insurance business.
  • Supporting contact centre agents in resolving issues emanating from Microsoft Dynamic CRM.
  • Engage users to gather software requirements/business rules, and ensure alignment with development teams.
  • Communicate client’s business requirements by constructing easy-to-understand data and process models.
  • Undertaking user and system test plans.
  • Partnered with developers to automate manual processes of an agent recruitment portal, thereby saving time and increasing the recruitment rate by 15%

senior application support

  • Work with front line technical support teams to ensure timely validation and correction of market data questions/issues.
  • Primary contact for Quote Plant appdev team for production issues.
  • Monitor of the Quote Plant environment and participation in daily market open/market close calls to ensure stability for clients through the use of Splunk, Appdynamics.
  • Documented cause/effect relation of QuotePlant tidal jobs and their affect to market data for consumption by team.
  • Created patching plan for Quote Plants 100+ production servers to ensure no downtime during monthly patching cycles.
  • Provide training to new hires and existing team.
  • Every other week on-call rotation.

application support

  • Providing technical support to teams within the organisation, and to external clients when required
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Identifying and resolving technical issues
  • Assisting with systems integrations
  • SQL debugging of Database (Oracle, MSSQL or MySQL)

senior application support

  • Identifying the issues when any of the server are down.
  • Enter commands and observe system functioning to verify correct operations and detect errors..
  • Design database views to support business applications, ensuring system scalability, security, performance and reliability.
  • Test changes to database applications and servers.
  • Perform weekly and monthly sanity checks on production and testing environments before business hours.
  • Storing, updating and analyzing the trade data which was stored in Database.
  • Working on Windows and Linux operating systems.

application support / devops engineer

  • Analyze, setup and document functional specifications for new Prepaid and Postpaid product release.
  • Manage new Business Stories and application bugs in Atlassian JIRA. 
  • Develop, test and deploy Application code to Production in Agile Sprints.
  • Develop & deploy new REST API’s in Java Spring Boot for new business requirements.
  • Develop Java & SQL batch jobs and schedule them through UC4 or Cron jobs.
  • Manage source code through Github and develop Jenkins CICD Pipeline for automated build and deployment to all environments.
  • Architect and Migrate On-Premises infrastructure to Cloud with high availability and resilience at reduced cost without impacting the application performance.

application support / developer

  • Resolved incidents and fulfil service request related to handled applications
  • Monitor jobs and ensure that are executing as expected and perform necessary actions
  • Ensure the production environment availability by providing on-call support
  • Provide assistance in third party activities by performing impact analysis and testing
  • Technology used: UNIX, SQL, Java, Infosphere, Control M, JIRA, ITSM, BMC Remedy, WinSCP

sr. application support/business analyst

  • Analyze client requirements and understand the business need to come up with better solution
  • Catered to client’s request for application configuration/content updates 
  • Provide consultation to clients on new features that is not yet available in the application 
  • Process owner/manager of the server maintenance/patch/downtime activity testing on all product applications under the support team. 
  • Manages the teams documentation in compliance with the ISO requirement for 2 consecutive years 
  • Conduct on-boarding training to new hires 
  • Conceptualize and implement initiatives such as procedure automation, process documentation and improvement 

application support / devops engineer

  • Communicated with clients to define business objectives and present individualized solutions. 
  • Implement disk & application alerts and monitoring through Unix & Bash scripting and schedule them through Cron jobs.
  • Well experienced in managing & resolving BAU Incident, Problem, Change Management in ServiceNow and provide 24*7 Oncall support.
  • Develop and deploy Analytical Business report from Production Database onto Google Sheets, Tableau and PowerBI. 

application support

  • Modify existing software to fix errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
  • Implement Archival and Partitioning of Oracle Application Database.
  • Fine-tune application, batch and reporting SQL to reduce run-time by over 90% and reduce the Application API response time.
  • Well experienced in managing & resolving technical BAU Incident, Problem, Change Management in ServiceNow and provide 24*7 Oncall support.