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1

application support, manager

  • Liaise with business users and infrastructure support teams to ensure production issues are resolved on a timely basis and that correct actions are taken
  • Implement continual improvement to ensure application stability and performance to minimize support calls.
  • Development, contribution and maintenance of application support knowledgebase
  • Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for employees.
2

application support(business analysis and application testing)

  • Daily reconciliation of Life insurance.
  • Re-validating payments for Life insurance business.
  • Supporting contact centre agents in resolving issues emanating from Microsoft Dynamic CRM.
  • Engage users to gather software requirements/business rules, and ensure alignment with development teams.
  • Communicate client’s business requirements by constructing easy-to-understand data and process models.
  • Undertaking user and system test plans.
  • Partnered with developers to automate manual processes of an agent recruitment portal, thereby saving time and increasing the recruitment rate by 15%
3

senior application support

  • Work with front line technical support teams to ensure timely validation and correction of market data questions/issues.
  • Primary contact for Quote Plant appdev team for production issues.
  • Monitor of the Quote Plant environment and participation in daily market open/market close calls to ensure stability for clients through the use of Splunk, Appdynamics.
  • Documented cause/effect relation of QuotePlant tidal jobs and their affect to market data for consumption by team.
  • Created patching plan for Quote Plants 100+ production servers to ensure no downtime during monthly patching cycles.
  • Provide training to new hires and existing team.
  • Every other week on-call rotation.
4

application support

  • Providing technical support to teams within the organisation, and to external clients when required
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Identifying and resolving technical issues
  • Assisting with systems integrations
  • SQL debugging of Database (Oracle, MSSQL or MySQL)
5

senior application support

  • Identifying the issues when any of the server are down.
  • Enter commands and observe system functioning to verify correct operations and detect errors..
  • Design database views to support business applications, ensuring system scalability, security, performance and reliability.
  • Test changes to database applications and servers.
  • Perform weekly and monthly sanity checks on production and testing environments before business hours.
  • Storing, updating and analyzing the trade data which was stored in Database.
  • Working on Windows and Linux operating systems.