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  • Answering the customers through Web Chat.  Helping them with the bundle service and stand alone broadband service.
  • Giving the discounts on plans if necessary.
  • Implement system projects in collaboration with technical staff, engineering consultants, installers, and vendors.
  • Sort and distribute mail/email/fax


  •  Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers


  • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including  life,  medical insurance or specialized policies such as marine, farm/crop, and medical malpractice.
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling


  • Listen to customer requests, troubleshooting the technical aspects. 
  • Providing alternate solutions 
  • Handling Multiple customers and there queries. 
  • Cancel or upgrade accounts 

sr. advisor/assistant manager

  • Demonstrate and explain products to customers
  • Generate prospects and book appointments 
  • Travel by foot, bus, or car to customers’ homes
  • Field train fellow reps
  • Accumulated $19,344 in C.P.O thus far
  • Achieved President’s Club
  • Became #1 for sales in the Escondido office and #3 in the division 

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