Use This TemplateProfessional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Education
Eastern Lesch Institute, Lake Philmouth, New Hampshire
Higher Secondary, Physics, Chemistry, Maths, Jun. 2007
Southern Nikolaus, Ernestinebury, Nebraska
High School Diploma, All Subjects, Feb. 2005
Employment history
Quality Analyst, Kling, Krajcik and Kunze. Toccarabury, Connecticut
Dec. 2016 – Mar. 2018
- Supervise the work of executives, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Quality Analyst, Stamm, Feeney and Parker. Waelchihaven, Mississippi
May. 2015 – Nov. 2015
Audit calls on daily basis, provide feedback/warning/suggestions to the respective executives, maintain weekly/monthly reports, organizing meetings time to time to evaluate team's performance, to maintain record of penalties/deductions made for employees.
Customer Service Associate, Bruen LLC. South Loyd, Oregon
Dec. 2013 – Feb. 2014
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Provide assistance for customers with special billing requests.
- Promote company products, services, and savings plans when appropriate.
- Keep records of calls placed and received, and of related toll charges.
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Skills
Mail Communication
Experienced
Customer Support
Experienced
Call Auditing
Experienced
Awards
Professional Summary
To be able to share and impart my skills and interest to enhance one's ability to perform achieving organizational goals and vision by adding value through sound recommendations. Aims to help in accomplishing its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and universally accepted processes.
Employment history
Quality Analyst, Kub Group. Leisaton, Virginia
Nov. 2018 – Dec. 2018
Coach and mentor Sales Specialist to achieve goals and targets by constant touch base highlighting strengths and addressing opportunities by set action plans.
- Arrange for disposal of surplus materials.
Sales Coach, Kunde-Boyle. Caridadview, California
Nov. 2015 – Jul. 2016
Led and oversees sales operation in Microsoft.
Assistant Financial Accountant, Larson, Smitham and Bartoletti. New Roxannshire, Utah
Feb. 2011 – Mar. 2012
Do check and balance of Fidelio Account. Closely monitors guest and crew accounts exceeding credit limits. Daily accounting and auditing for stores and stalls inside the ship. Cash counts funds.
Branch Manager, Fritsch, Howell and Davis. Bergnaumport, Colorado
May. 2010 – Jul. 2010
Overall in-charge in branch operation as to Sales Generation, collections and people management.
Accountant, Fay-Lebsack. East Leshaview, Iowa
Aug. 2009 – Sep. 2009
Organize and consolidates Accounts Receivables and do posting of Sales Activities.
Internal Auditor, Treutel LLC. Martineland, Alaska
Jun. 2007 – Mar. 2008
Performs weekly branch audit to high risk branches and do regular monthly audit to make sure that branch personnel and staff are aligned and calibrated to set norms & guidelines.
Audit Staff, Emmerich and Sons. Harlandshire, Oklahoma
Jun. 2004 – Jul. 2004
Provides feedback and recommendations to add value and improve store operations.
Education
Western Moore, Boview, Georgia
Bachelor of Science, Accountancy, Dec. 2001
Skills
People Management
Compliance Audit
Sales Skill Management
Professional Summary
Quality specialist and customer service expert with 6 years’ experience in coaching teams in driving organizational growth and revenue. Enthusiastic and ambitious quality specialist with wide-spread transferable skills in management, and operations. Skilled at developing and implementing comprehensive training and quality programs for staff members to ensure the highest-levels of service are delivered consistently.
Employment history
Quality Analyst ( SME), Brekke and Sons. McCulloughville, Kansas
May. 2020 – Present
- Mentored team members and coached them to maintain quality and productivity independently.
- Assisted team members for secondary research
- Passed training with the top quality score within a group of 24 entrants
- Mastering quality control of high volume contents in a multitasking and rapidly-changing environment
- Enforcement of policy to maintain a quality and friendly user experience for client platform
- Provide support and mentor to new colleagues with familiarity of policies to maintain a healthy team work environment
- Maintains a quality score of 99.7% and over 100% of expected production
- Ability to constantly adapt and integrate new/changed policies that occurs weekly to monthly.
- Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost
- Created and revised procedures, checklist and job aids that resulted in process consistency and reduced error disputes.
Process Associate, Jacobson-Hirthe. Port Jeanellemouth, Alaska
Dec. 2017 – Feb. 2018
- Determine charges for services requested, collect deposits or payments through Google
- Check to ensure that appropriate changes were made to resolve customers' problems
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Confer with customers by chat or email to provide information about products or services, cancel accounts, or obtain details of complaints
- Perform KYC checks on accounts and identify fraud accounts using AML (Anti-Money Laundering) policies
Analyst, Gleason and Sons. Emeritashire, Ohio
Feb. 2015 – May. 2015
- Supported Google Mapping Client
- Keep records of customer of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
Customer Support Executive, Sanford and Sons. Emardfort, New Jersey
Mar. 2014 – Jul. 2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bill
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Education
Northern Tremblay, West Rodrigo, South Dakota
B-Tech, Electrical and Electronics Engineering, Oct. 2013
Skills
Training
Quality Management
People Management
Mircosoft Certified IT Professional Trained
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More Job Descriptions for quality analyst Resumes
1
quality analyst
- Monitor bug resolution efforts and track successes.
- Plan test schedules or strategies in accordance with project scope or delivery dates.
- Develop or specify standards, methods, or procedures to determine product quality or release readiness.
- Investigate customer problems referred by technical support.
2
quality analyst
- Being a single QA in a large team of developers creating testing mindset across team and roles.
- Ship the product to production with no major defects
- Communication with the client on what to release and when to release
- Collaborate with developers on writing unit tests/help them think of cases they need to handle
- Due to my own interests setting up pipeline for the projects test automation
- Building processes that might help team maintain quality earlier in the software lifecycle
3
quality analyst
- looking for ways to prevent bugs from occurring in the first place.
- Social media platforms.
- ensuring the product is culturally compatible with the target market.
- using the plan to hunt down and fix software bugs
4
quality analyst
- Quality and timely delivery of editing, quality check of content and a complete hygiene check of whatever the interface exhibits.
- Uploading meticulous and accurate content and entering data pertaining to the work using several web interfaces.
- Comfortable with capturing results, communicating, escalating failures and providing status reports.
- Planned and achieved individual as well as team targets.
- Mastered both Listing as well as QC processes.
- Working parallel to the Technical Team for optimizing Automation in different processes.
5
quality analyst
- Apply continuous improvement methods such as lean manufacturing to enhance manufacturing quality, reliability, or cost-effectiveness.
- Supervised a team of QA and coordinated activities with developers, Product Managers, Business Analysts.
- Conducted team status and planning meetings to facilitate open communication.
- Developed detailed testing scope, strategy, high-level test requirements, and required resources.
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