Use This TemplateAndrew Smith
Professional Summary
Passenger Service Agent with 6+ years of experience seeking to keep improving your exceptional customer service. Would love to strengthen my passion for travel by growing with the team at Etihad Airlines.
Skilled in attending to customers needs, good communication, proficient at solving problems and keeping the customers satisfied with the service provided.
Used to Shift Works.
Employment history
Passenger Service Agent, Kunze LLC. Strackeburgh, Georgia
Aug. 2015 – Present
Shift Work.
Interaction with customers.
Uniform wear.
Ticketing counter.
Assisting passengers at check-in desks and boarding gates.
Documents verification.
Announcements making.
Passenger Service Agent, Walsh-Rosenbaum. Mohamedton, Hawaii
May. 2014 – Nov. 2014
Shift Work.
Interaction with customers.
Uniform wear.
Assisting passengers at check-in desks and boarding gates.
Documents verification.
Announcements making.
Front Desk Recepcionist, Turcotte Inc. New Noahport, Kentucky
Oct. 2013 – Jan. 2014
Greet, register and assign rooms to guests.
Keep records of room availability and guests accounts.
Compute bills and collect payment.
Make and confirm reservations.
Make restaurant, transportation, or entertainment reservation, and arranges for tours.
Able to listen and find solutions to guests problems.
Keep records of room availability and guests accounts.
Compute bills and collect payment.
Make and confirm reservations.
Make restaurant, transportation, or entertainment reservation, and arranges for tours.
Able to listen and find solutions to guests problems.
Education
West Pennsylvania Academy, Spencerfort, Tennessee
GED, Tourism Management, Nov. 2013
Additional information
Personal info
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Languages
Portuguese
English
Spanish
Skills
Eager to learn
Friendly and Helpful
Always on time
Attentiveness
Interpersonal Communication
Professional Summary
Passenger Service Agent with almost 2 years of experience in handling different customers providing satisfaction and appropriate services. Passionate and eager to do assign task professionally. Has the
ability to communicate well with the people who are in need of assistance, reliable and capable of staying calm to maximize the comfort of every individual. Responsible and can accomplish work with diligence and aggressiveness.
ability to communicate well with the people who are in need of assistance, reliable and capable of staying calm to maximize the comfort of every individual. Responsible and can accomplish work with diligence and aggressiveness.
Education
Southern Missouri Academy, Stevieton, Alabama
Bachelor of Science, Tourism Management, Feb. 2018
Northern Louisiana College, Lake Delbertshire, Tennessee
High School Diploma, Jan. 2014
East Bernhard Academy, New Rubinland, North Dakota
Jan. 2010
Employment history
Passenger Service Agent, Ortiz Group. Port Sylvesterton, Alabama
Mar. 2020 – Present
- Passengers reception at check-in desks
- Luggages and tickets check-in
- Delays and irregularities management
- Airline Services Management
- Passengers Boarding and Disembarking at the gateway, on the track or by bus
- Management of passengers with specificities
- Escort Service for unaccompanied minors
On-the-Job Trainee, Runolfsson-Labadie. East Desireebury, Kentucky
Mar. 2018 – Apr. 2018
- Assisted the applicants for the Grand
Recruitment Event and ensured that the
crowd are organized according to their
respective schedules.
crowd are organized according to their
respective schedules.
- Assisted the HR department in collecting
and organizing each accepted applicants’
requirement.
requirement.
- Assigned at the Engineering Department
under the Fleet Material Management and
assisted the team by doing some of their
task including:
Daily/ Weekly update of Delivery
Report
Put Power point and highlights on
VMI Board
Daily/ Weekly update of encoding
ARP on tracking file.
assisted the team by doing some of their
task including:
Daily/ Weekly update of Delivery
Report
Put Power point and highlights on
VMI Board
Daily/ Weekly update of encoding
ARP on tracking file.
Cashier, Boehm Inc. Ervinburgh, Nebraska
Aug. 2017 – Oct. 2017
- Greet customers pleasantly
- Assist customer’s requests and complaints
and assures that any serious one is brought
to the notice of the manager.
to the notice of the manager.
- Tally cash at the end of each duty.
Cashier, Kirlin and Sons. New Earnest, Mississippi
May. 2016 – Jun. 2016
- Greet customers pleasantly
- Assist customer’s requests and complaints
and assures that any serious one is brought
to the notice of the manager.
to the notice of the manager.
- Tally cash at the end of each duty.
Languages
English
Fluent
Filipino (Tagalog)
Native speaker
Skills
Boarding Announcement
Expert
Boarding Gate Skill
Expert
Computer and system skill
Expert
Check-in Passengers
Expert
Mathematical skill
Expert
Customer-Focused
Expert
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More Job Descriptions for :
1
passenger service agent (psa)
- Support passengers on arriving international flights.
- Extend customer service and information to passengers.
- Estimate balance and weight of aircraft.
- Reschedule passengers with aircraft interruptions.
- Document international departures.
- Check passenger departure documentation.
- Execute Ticket and baggage tag printing equipment.
2
passenger service agent
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Welcome and check-in passengers.
3
passenger service agent (psa)
- Checks in passengers and baggage, using manual and computer systems, in accordance with airline procedures, and in compliance with IATA.
- Prepares all documentation in compliance with DFT, IATA, DGCA and airline requirements.
- Deals promptly with Property Irregularity Reports and instigate tracing action for misrouted baggage.
- Liaises with other agencies: Flight Dispatch, Security, Airside Services and the Fire Service to ensure on-time departures are achieved.
- Deals with offshore passengers, complying with their safety regulations and procedures.
- Assists the Airport Facilities Manager with Airport/Airline emergency procedures as published in the relevant manuals.
- Provides assistance to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights.
4
passenger service agent
- Check-In
- Boarding
- Offer front line customer service to passengers.
- Supervise aircraft cleaning process.
5
passenger service agent
- Accepting passengers and baggage according to airlines’ policies and procedures
- Coordinate with passengers to purchase tickets, check-in, board flight in computer based reservation program.
- Adhere to security requirements.
- Check-in passenger baggage and support passengers with misplaced baggage.
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