Andrew Smith

287 Custer Street, Hopewell, PA 00000
(000) 000-0000

Professional Summary

- A technocrat with 3+ years of experience in executing IT projects on Installation, Maintenance, IT Infrastructure Development and Technical Support

- Proficient in analysing information system needs, evaluating end-user requirements, recommending custom designing solutions and troubleshooting complex information systems 

- Possessing knowledge of software analysis and design, application-based process reengineering and process optimization 

- Expertise in mapping requirements of multiple clients as well as the different business partners; developing, implementing and transitioning, customizing processes in line with the guidelines specified by the clients

- Skilled  in installing and configuring server operating systems, application software & hardware, and so on; managed disk space, user profile creation and user rights management

- An effective communicator with uncompromising commitment to performance excellence and skilled in motivating team members to maintain deliverability as per the SLA.

- Exceptional team building, organizational and analytical skills with proven relationship management and communication expertise. 

Employment history

Linux Systems Administrator, Thiel and Sons. Wisokyborough, Nebraska
Oct. 2018 – Present
- Working as Server Administrator / Web Hosting Expert / Technical Support Engineer.

- Installing and configuring Server Operating Systems, Application Software, and so on

- Managing:
o    Disk space, user creation and user management,
o    Customer’s servers to ensure smooth functioning with proper onsite and offsite backups, 

- Extending high-end technical support to Customers on behalf of Clients and ensuring high customer satisfaction

- Troubleshooting networking issues, software & hardware; tracking problem, remediation scheduling and coordination

- Supervising abuse, monitoring server, assisting Migrations, resolving load and resource outages

- Timely Knowledge Sharing so that every team member is aware of the Team’s Day to Day activities.
Software Engineer Grade I, Shanahan-Kohler. Port Hung, Maryland
Jan. 2017 – Jun. 2017
- Working on user management/ server maintainers/ web server/ mail server, and so on.

- Managing:
o    Disk space, user profile creation and user rights management.
o    Customer service operations for rendering and achieving quality services.

- Assessing organisational requirements for security & implementing security software systems against various attacks; executing backup strategy, ensuring scheduled / unscheduled backups

- Assigning user nodes to various devices installed and networked, managing allocation and protection of user rights, as per company’s policies.

- Extending high-end technical support on various servers and ensuring high customer satisfaction.

- Troubleshooting networking issues, software & hardware; tracking problem, remediation scheduling and coordination.

- Supervising abuse, monitoring server, assisting Migrations, IP Address Allocation and Migration to a new/old server, VPS migration to a new HW node, resolving load and resource outages.

- Working in the capacity of Shift Admin to manage a range of day-to-day operations, handling escalations, leading a team of over 3 members and reporting the status to management /team lead.

- Defining work flow, building team’s KPIs and implementing systems & changes as required by the client.

- Managing team systems and reporting bugs to management /team lead; supporting the definition of work flow, building team’s KPIs, implementing systems to ease work & forums blogs; interacting with the client on changes to be implemented in the systems.


South Tremblay Institute, Port Christamouth, West Virginia
Engineering (Electronics and Communication), Mar. 2014
The Braun, South Rosalind, Alabama
Mathematics and Science, Apr. 2010
Western Reilly University, New Norberto, Georgia
Science, Jul. 2008





Web Hosting technologies
Client Relationship Management
SLA Adherence
Technical Support/Troubleshooting

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