Andrew Smith

287 Custer Street, Hopewell, PA 00000
(000) 000-0000

Professional Summary

Self-motivated, knowledgeable telecommunications professional, electrical coordinator, and planner offering over 4.7 years of experience working across a broad range of facilities and systems while ensuring high-levels of quality and control.  Extensive success managing construction sites, overseeing employees and contractors, and monitoring workforce performance, productivity, and progress.  Strong ability to manage cross-functional teams while maintaining collaborative working relationships.

Employment history

LINUX SYSTEM ENGINEER, Spencer, Zboncak and Frami. Shelbyside, Maine
Jan. 2019 – Present

  • working with Linux Environment.
  • Using Nagios Tool for monitoring & Alerts.Troubleshooting and Configuration of SSH, FTP, NFS and APACHE Server.
  • Managing Disk File Systems, LVM, Server Performance, Users Creation and Granting file access Permissions Taking backup on Linux server using Rsync, Zip and Tar. 
  • Scheduling jobs using Crontab. 

CORE NETWORK ENGINEER, Koss and Sons. Fletcherstad, Alabama
Sep. 2014 – May. 2015
  • Providing Level( 1 & 2) Technical support for Handling the International/National Voice call (VOIP & TDM) issues such as Call failure,  ASR, ACD, High PDD, FAS, No RBT ,Mute Call, NLD/ILD roaming call failure, CLI issue,  one way speech, Packet Drop, Fax call issue. Resolve the issue within SLA .
  • Testing the route of different carriers for its quality using various type of Codec profile such as G711, G729, and G723.
  •   Experienced in working with international telecom wholesale carriers, dealing with Vendors, customers for all types of technical issues through Mail/Chat/Calls. Good understanding of SIP/IP protocols. Analyzing SIP logs, call logs, CDR to find fault in A-Z route of different vendors and replace with best route.
  •  Traffic/Alarm Monitoring.
  •   Submitted KPI reports (switch report), traffic reports, utilization reports and ASR reports of all ILD carriers to the customer.
  •   Routing the traffic for ILD carriers.
  •   Taking online traces (ISUP / SIP) and on NGN (Call capture verbose) to identify the root cause of the call failures.

Education

East Texas University, Bartellmouth, Arkansas
B.E., ENGINEERING, May. 2013
North Hamill, South Kandy, Kansas
High School Diploma, SCIENCE, Dec. 2008
Northern Florida Academy, Volkmanton, Montana
10TH, SCIENCE, Mar. 2006

Skills

YUM & RPM
SAMBA
TCP/IP
CENTOS
DNS
NFS
APACHE
SIP
VOIP
LINUX

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