5 Amazing it support analyst Resume Examples (Updated 2023) + Skills & Job Descriptions

As an analyst, you must have strong attention to detail, and making sure your IT support analyst resume is close to perfect is important. To impress hiring managers, your resume must contain relevant abilities that are specific to the job. Consider including skills such as technical troubleshooting, organization, project management, analytical skills, and adaptability. You should also consult the job description to see what qualifications are important to the employer. You only have around six seconds to catch the hiring manager’s attention, so make sure you make a good first impression quickly. Do this by composing a professional statement that highlights your most valuable hard skills and personality. If you want to look at a well-written resume, check out our IT support analyst resume sample. Our resume team has also done industry research and has written a variety of qualifications and keywords that hiring managers are looking for, and you may incorporate as many as you like in your own document.

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it support analyst: Resume Samples & Writing Guide

Professional Summary

A highly motivated and experienced IT Support Analyst with a passion for problem-solving and a commitment to delivering excellent customer service. Proven track record of successfully troubleshooting and resolving IT issues in a timely and efficient manner.

Employment history

Lead It Support Analyst, Intel Santa Clara, California

October 2011 – Present

Responding to user inquiries
Developing and managing IT policies and procedures
Troubleshooting hardware and software issues

It Support Analyst, Microsoft Redmond, Washington

March 2011 – September 2011

Installing and configuring computer systems
Maintaining user accounts and security settings
Identifying and implementing system improvements

Jr. It Support Analyst, Microsoft Redmond, Washington

March 2010 – March 2011

Updating and patching software
Installing and configuring computer systems
Assisting with IT projects

Education

University of Michigan, Ann Arbor, Michigan

Doctor of Philosophy in Information Systems Management, February, 2010

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Cyber Security, February, 2006

Skills

Self-Motivation

Research

Reporting

Planning

Data Recovery

Hardware Maintenance

Cloud Computing

Network Security

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Employment history

Senior It Support Analyst, IBM San Francisco, California

February 2022 – Present

Monitoring system performance
Resolving network issues
Training users on new systems

It Support Analyst, Oracle Redwood City, California

September 2020 – January 2022

Identifying and implementing system improvements
Ensuring compliance with security protocols
Providing technical support and guidance to users

Junior It Support Analyst, Dell Technologies Round Rock, Texas

February 2020 – August 2020

Identifying and implementing system improvements
Monitoring system performance
Maintaining user accounts and security settings

Education

Cornell University, Ithaca, New York

Bachelor of Science in Information Systems, December, 2019

Skills

Creativity

Negotiation

Conflict Resolution

Teamwork

Data Center Management

End User Support.

Network Security

System Troubleshooting

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Employment history

Lead It Support Analyst, Dell Technologies Round Rock, Texas

March 2015 – Present

Ensuring compliance with security protocols
Assisting with IT projects
Providing technical support and guidance to users

Associate It Support Analyst, Oracle Redwood City, California

August 2014 – February 2015

Ensuring compliance with security protocols
Identifying and implementing system improvements
Developing and managing IT policies and procedures

Jr. It Support Analyst, Dell Technologies Round Rock, Texas

February 2014 – July 2014

Providing technical support and guidance to users
Monitoring system performance
Maintaining user accounts and security settings

Education

Stanford University, Palo Alto, California

Bachelor of Science in Network Security, December, 2013

Skills

Presentation

Critical Thinking

Time Management

Organization

End User Support.

Network Security

Software Installation

System Troubleshooting

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Professional Summary

A highly motivated IT Support Analyst with a passion for problem solving and customer service. Possesses a strong technical background and experience in providing IT support and troubleshooting in a corporate environment.

Employment history

Senior It Support Analyst, Intel Santa Clara, California

April 2010 – Present

Installing and configuring computer systems
Responding to user inquiries
Ensuring compliance with security protocols

Associate It Support Analyst, Apple Cupertino, California

September 2009 – March 2010

Creating and maintaining documentation
Resolving network issues
Training users on new systems

Junior It Support Analyst, Apple Cupertino, California

March 2009 – August 2009

Responding to user inquiries
Updating and patching software
Monitoring system performance

Education

University of Illinois at Urbana, Champaign, Illinois

Bachelor of Science in Software Engineering, January, 2009

Skills

Database Management

Relationship Management.

Mentoring

Troubleshooting

System Monitoring

Data Center Management

IT Infrastructure

Cloud Computing

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Employment history

Chief It Support Analyst, HP Palo Alto, California

April 2015 – Present

Developing and managing IT policies and procedures
Providing technical support and guidance to users
Updating and patching software

It Support Analyst, Google Mountain View, California

April 2014 – March 2015

Developing and managing IT policies and procedures
Ensuring compliance with security protocols
Providing technical support and guidance to users

Jr. It Support Analyst, Accenture New York, New York

April 2013 – March 2014

Assisting with IT projects
Providing technical support and guidance to users
Responding to user inquiries

Education

University of Texas at Austin, Austin, Texas

Doctor of Philosophy in Network Engineering, February, 2013

University of Texas at Austin, Austin, Texas

Bachelor of Science in Network Engineering, February, 2009

Skills

Business Acumen

Networking

Collaboration

Analytical

Network Administration

Operating Systems

Data Recovery

Security Protocols

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it support analyst Job Descriptions; Explained

If you're applying for an it support analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

it support analyst

Provided remote support via phone, online chats, and online tickets to a user base of over 75,000 employees.
Processed customer requests for software and network folder access while following approval guidelines.
Administered various systems such as: SharePoint, Sophos Safeguard, Bitlocker, and Oracle Financial
Allocated appropriate software licenses for approved requests and advised customer on how to install requested software via SCCM client.
Routed customer incidents and requests to higher tiers of support when required while following strict escalation guidelines.
Created new Exchange mailboxes and distribution lists on both on-prem and online Office 365 environment.
Provided customers with advanced support and troubleshooting with Office 365 applications.

it support analyst

Answer calls from staff and students regarding computer software, hardware, and account issues.
Resolve common computer problems while providing exemplary customer service.
Interfaced 10-15 end-users per day with 100% accuracy compared to 5 users a day for my peers
Achieved 100% of incident logging and 92% of incident resolution within SLA

it support analyst

Answer calls from staff and students regarding computer software, hardware & account issues.
Supported customers experiencing trouble with drive encryption software such as BitLocker and Sophos Safeguard Encryption.
Provided assistance with basic network troubleshooting.
Occasional overtime shifts in enterprise level data center. Responsibilities included: WAN node monitoring, monitoring of both server and workstation backups, paging responsible parties when outages occurred, and proper handling of all after-hours emergency situations.

it support analyst

Coordinated project to migrate over 1,000 legacy endpoints and over 200 servers from a legacy operating system to a compliant Operating System.
Assisted in roll out of Endpoint backup and encryption solution to over 800 end user laptops.
Designed, planned, implemented, and supported IT corporate infrastructure monitoring solution.
Advised and assisted with implementation of in-house and cloud-based solutions.

it support analyst ( assistant manager)

Responsible for the 1st/2nd line support within SG Singapore and South East Asia, installation and maintenance of IT systems
Supports front, middle and back offices
Involved in day-to-day user support and project work relating to the introduction/maintenance of IT systems
Plan, implement and subsequently maintain efficient, cost effective and highly resilient front office production systems (Infrastructure and Applications) and services to Group Audit and IT Technical Standards for Financial Markets businesses.
Ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, local and wide area networking infrastructure, legacy systems and email system.
Create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets group standards.
To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting

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it support analyst Job Skills

For an it support analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Backup
System Administration
Network Security
Data Recovery
Network Administration
IT Support
Troubleshooting
System Troubleshooting
Hardware Maintenance
Software Installation
System Monitoring
Security Protocols
Cloud Computing
Data Center Management
Operating Systems
Virtualization
Configuration Management
IT Infrastructure
Data Management
End User Support.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your it support analyst Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior It Support Analyst, Accenture New York, New York

October 2020 – Present

Identifying and implementing system improvements
Updating and patching software
Providing technical support and guidance to users

It Support Analyst, Intel Santa Clara, California

April 2019 – September 2020

Assisting with IT projects
Training users on new systems
Developing and managing IT policies and procedures

Jr. It Support Analyst, Amazon Seattle, Washington

October 2018 – April 2019

Education

University of California, Berkeley, California

Bachelor of Science in Network Engineering, August, 2018

Skills

Supervisory

Strategic Thinking

Documentation

Training

Virtualization

Cloud Computing

Security Protocols

Data Center Management

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your it support analyst Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief It Support Analyst, Google Mountain View, California

November 2022 – May 2022

Monitering system performence.
Responding too user inquirie's.
Rezolvin netwerk issus.

Associate It Support Analyst, Amazon Seattle, Washington

June 2021 – October 2022

Idintifying annd impplementing systtem improovementss
"Instaling an configuring computor systems".
Mainteing user acconts an securty settings.

Entry Level It Support Analyst, Amazon Seattle, Washington

December 2019 – May 2021

Mointoring systme performence.
"Providing technical suport an guidiance too users".
Installingnd configurin computer systems.

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania

Bachelor of Science in Information Systems, October, 2019

Skills

Database Management

Interpersonal

Collaboration

Written Communication

Cloud Computing

IT Infrastructure

Configuration Management

Data Backup

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

it support analyst Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an it support analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead It Support Analyst
HP
Palo Alto, California

HP Hiring Team

As an It Support Analyst with a proven track record of success in Information Technology (It), I am excited to apply for the Lead It Support Analyst position at HP. I believe that my skills and expertise would make a valuable contribution to your team.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Self-Motivation and Research that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Information Technology (It) to the role and contribute to your organization's success.

I appreciate the opportunity to apply for the Lead It Support Analyst position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Cordially,
Zack Irving
872-848-5123
[email protected]

Zack Irving

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