Andrew Smith

287 Custer Street, Hopewell, PA 00000
(000) 000-0000

Professional Summary

Oversaw and coordinated technology direction and strategy, process and quality improvement. Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management. Directed IT teams in building, implementing, managing, supporting and enhancing key technologies. Responsibilities included application lifecycle development, data warehousing, business intelligence, customer support, and client relations. Managed team of 50+ technical staff.

Employment history

IT Project Manager, Kuhn, Huel and Bartell. Port Derickton, Wisconsin
Aug. 2019 – Present
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Monitor or track project milestones and deliverables.
  • Confer with project personnel to identify and resolve problems.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Establish and execute a project communication plan.
  • Assign duties, responsibilities, and spans of authority to project personnel.
  • Schedule and facilitate meetings related to information technology projects.
  • Monitor the performance of project team members, providing and documenting performance feedback.
  • Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.
Team Lead, Smith Group. West Armandton, Indiana
Jul. 2017 – Dec. 2017
·     Leading the service desk team.

·     To monitor and provide high level of Customer satisfaction.

·     Works on moderately complex assignments where judgment is required in resolving problems and making routine recommendations.

·     Monitors service and incident requests and assigns or resolves tickets allocation appropriately.

·     Work well with team to achieve desired SLA’s.

·     Organizing daily-WEBEX meetings and working on action plan for improvements.

·     Handling Sr. User’s and their requirements, VIP and Escalation Calls.

·     Follows IT standards and policies for workflow.

·     Responsible for daily report, daily preventive maintenance checklist of the team.

·     Engages vendors for onsite repair where applicable.

·     Provides Hardware Break/Fix solutions for technology assets where applicable.

·     Technical escalation documentation and tracking.

·     Completion of routine service and incident requests within Service Level Objectives.

·     Ensure resource availability and allocation

·     Develop a detailed project plan to track progress, analyzing and monitoring day to day calls and guiding the team for the same.

·     Perform risk management to minimize project risks

·     Establish and maintain relationships with third parties/vendors

·     Create and maintain comprehensive project documentation.

Sr. Associates - IT Projects, Witting and Sons. Schneiderborough, Kansas
May. 2014 – Nov. 2014
·     Accomplishes information technology staff results by communicating job expectations; Planning, monitoring, and appraising job results; 

·     Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

·     Verifies application results by conducting system audits of technologies implemented.

·     Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

·     Recommends information technology strategies, policies, and procedures by evaluating Organization outcomes; Identifying problems; 

·     Maintains quality service by establishing and enforcing organization standards.

·     Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks.

·     Configuration of mail for user end viz. Microsoft Exchange , Lotus Notes, Mozilla Thunderbird

·     Up-gradation and installation of antivirus on user system.

·     Telephone configuration for user end like AVAYA & CISCO.

·     Maintaining data backup within company domain.

·     Provide support for implementation of IT infrastructure.

·     Making daily report on Excel, MIS reports, SLA reports and keep check.

·     Maintaining SLA compliance.

·     Maintaining escalation matrix and Vendor Management.

·     Generation of reports on timely basis for maintaining TAT and SLA

·     Conducting Monthly And Quarterly IT-Audit.

·     Involved in System migration projects (From XP to Win 7).

·     Daily basis checklist for Video Conferencing devices (Polycom &Life-size) and Overhead Projectors on preventive basis.

·     Applications solving call through Remote desktop or Dame ware tool.

·     Application Installation, Configuration and troubleshooting. Provide basic functional support on any user queries.

·     Field visit for user query which remotely cannot resolve.

·     Providing Support to STAR (Smart Transformation at Reliance) project and BT project.

·     BYOD(Bring Your Own Devices) service provisioning. Configuring mails on Mobile devices, personal Laptops.

·     Configuring Mail client (Afaria , SAP Based and Airwatch, Microsoft Based) on Blackberry, IOS, Android , Windows based devices.

·     Provide Data recovery and also coordinate with vendor for same.

Server / Desktop Engineer, McKenzie-Nitzsche. New Doyle, Kansas
Nov. 2011 – Jun. 2013
·     Giving support to User having Windows XP, Windows Vista, MS Outlook2007 Client and Outlook Web mail to Windows 2003 using Office 2007, software and support to client having application ODIN Client, ODIN Diet .User Profile setup & maintenance.

·     Data center Checklist , Server Checklist

·     Coordinate with all Software vendor and solve IT related problems of organization, Vendor Management

·     Ability to handle all LAN and WAN connectivity and all types of Laptops Desktops printers and scanners.

·     Manage and Installed network Printers.

·     Monitoring CPU utilization, disk space usage etc. on daily basis 

·     Creating / modifying / deleting users and groups

·     Setup Board Meeting, Audit Meeting etc. using projector and VOIP system.

·     Blackberry mail Email Configuration.

·     Taking NT Backup and Symantec Backup (Ver. 12)on Daily, Weekly, Monthly basis. Using HP and IBM Ultrium LTO TAPE

·     BOD Activity: Taking Backup of SPAN files of share market. 

·     Login to NSE EQ, NSE FO, NSE CDS , BSE Servers for trading.

·     Taking Backup of NSE and BSE Servers using SQL Server

·     Updating of SPAN file of share market.

·     Login process of VOICE LOGGER for call recordings


Western Wiza Institute, South Nathaniel, Delaware
MBA, E-Business, Dec. 2015
Western Little University, East Erichbury, Alaska
Bachelor of Engineerings, Computer Engineering, Sep. 2012
The Wyoming Institute, Orethaport, Minnesota
DIploma, Diploma in Computer Science, Sep. 2007
Southern Oklahoma Institute, Port Donnetteshire, Vermont
H.S.C., Science, Sep. 2004
Rempel College, O'Harafort, West Virginia
S.S.C., S.S.C., Apr. 2002


Proactive Attitude
Strategic Thinking
Strong technical skills
Deadline - Oriented
Interpersonal and communication skills
The ability to work well under pressure
Analytical and problem solving skills

Andrew Smith

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Analytical, insightful professional with a masters in Astronomy and 10 years of experience as an environmental scientist. Expert in environmental laboratory analysis and operations specifically potable water, wastewater, and surface and groundwater. Expert in astronomical sciences and flight safety. Been to the moon twice. In good shape, played college lacrosse all four years at Notre Dame University.

Employment history

Jul. 2017 – Present Port Reggieborough, Connecticut
IT Project Manager, Hintz-Beier
  • Run a team of scientists at NASA to come up with smarter and more efficient ways to make space travel easier.
  • We look to find ways to further improve our rockets so we can safely travel further and still return
  • I advise over my team and make sure everything is running smoothly while still following my own instructions from the higher-ups.
Jul. 2011 – May. 2014 Langoshstad, Virginia
Astronaut, Heaney, Bechtelar and Rowe
  • Went on two trips to the moon to examine samples of the dirt there to bring back to NASA.
  • Explored some undocumented areas of the moon
  • Completed all the astronaut training
Apr. 2001 – Jan. 2007 Vaniamouth, Louisiana
Environmental scientist, Ferry, Carter and Stokes
  • Collect, synthesize, analyze, manage, and report environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water samples.
  • Provide scientific or technical guidance, support, coordination, or oversight to governmental agencies, environmental programs, industry, or the public.
  • Determine data collection methods to be employed in research projects or surveys.
Nov. 1999 – Jun. 2000 Port Felix, North Dakota
Camp Counselor, Halvorson-Corwin
  • Worked with kids all day
  • Taught them how to swim and play tennis while also playing fun games with them all day
  • Red Cross certified


Jan. 2000
Master of Science: Astronomy
  • South Dietrich Institute - Felishabury, Alaska


Athletic from astronaut training and collegiate sports
Works well with others
Team Leader

Andrew Smith

Professional Summary

Driven Project Manager with 10+ years of experience, seeking to implement and drive Product LifeCycle processes to ensure that strategic and business goals are achieved. Certified Scrum Master, skilled in Agile development processes, with deep domain knowledge of software lifecycle - from ideation through sunset.

Employment history

IT Project Manager, Abernathy, Lockman and Effertz. Howellville, Vermont
Jan. 2019 – Present
Manage a portfolio of short-term and long-term projects using Agile and traditional PMI project management methodologies. Skilled at requirements gathering, workflow planning, cross-functional collaboration, project prioritization, and resource allocation. Skilled at developing project plans, task schedules and process flow diagrams.
  • Volunteered to lead the organization’s initiative to decommission a portfolio of legacy and flat data and API solutions. This long-term project has required work at all project management phases, from initiation through closure. 
  • Led a 15+ member team’s successful migration from NetSuite to SalesForce PSA Customer Relationship Management (CRM) tool 4 weeks ahead of targeted go-live. 
  • Led the Agile transformation of the Systems Implementation team. This entailed creating a tiered implementation support structure, standardizing customer implementation reporting, and initiating the concept of sprint work. This transformation has resulted in:
    • Greater accountability for customer success
    • Reduced customer mean time to value
    • Increased velocity of internal projects
Systems Implementation Analyst, Schinner, Haley and Jaskolski. Lake Janborough, New Jersey
Feb. 2018 – May. 2018
Led the organization’s initiative to sunset a portfolio of legacy data files and Application Programming Interfaces. This effort has allowed the organization to better position its leading solutions in the market while reducing internal content, development, and support costs.
In working with stakeholders up to and including executive level decision makers, this opportunity has allowed me to demonstrate:
  • Executive level communication/presentation skills
  • The ability to influence and motivate cross-functional team of non-direct reports
  • Financial data analysis and interpretation
  • Risk analysis and mitigation strategy development 
Associate Clinical Editor, Mayert Inc. Hyomouth, Colorado
Oct. 2012 – Mar. 2015
Plan, produce, and edit clinical content for drug interaction and duplicate therapy screening within multiple Oracle and ASP.NET databases for customer applications. Create new medication monographs through surveillance and review of official package labeling and primary scientific literature. Compose consumer-appropriate resources for non-healthcare professionals.Prepare and validate data updates for worldwide consumer application use. Frequently address concerns raised by healthcare practitioners directed at:
  • Devising strategies for data improvement
  • Reducing drug interaction alert fatigue
  • Increasing customer workflow efficiency


Eastern Georgia University, Lake Shawanna, Virginia
MBA, Health Care Administration, Apr. 2015
Will College, New Ramirofurt, Utah
Bachelor of Science, Health Administration, Mar. 2008

Personal info

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000


Microsoft Excel
Microsoft Visio
Microsoft PowerPoint
Microsoft Project

Not in love with this template? Browse our full library of resume templates


Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.

More Job Descriptions for it project manager Resumes


it project manager

  • Worked with Client to resolve Development problems, improve operations and provide exceptional service to Company.
  • Negotiated agreements employer and developers to clarify misunderstood directions and resolve conflicts affecting performance.
  • Coordinated efforts of team members engaged in different projects for solution development to hurdles to Product delivery.
  • Complete outsourced projects after receiving requirements with a personal team of developers and delivered to the Company 

senior it project manager/ lead (vp)

  • Manage projects in a large scale, cross-platform environment spanning multiple locations globally.  Projects are related to capital market derivative trade confirmations for Equities, Rates, Credits and Commodities business lines.
  • Lead end-to-end product delivery in 6-week release cycles using scrum methodology with activities such as sprint planning and product backlog refinement for 4 separate teams consisting of 20+ onshore and offshore technical resources.
  • Responsible for managing budget, resourcing and scheduling.
  • Collaborate with cross functional stakeholders, including technologist and senior management in various time zones, to elicit complex user requirements, scope projects identify risks and plan and track project deliverables.
  • Provide regularly scheduled stakeholder updates including status, risks, issues and road map on multiple project deliverables to senior executives to ensure transparency.
  • Follow Citi PMO’s project management methodologies and practices.
  • People manager for 4 technical resources and matrix manager for 20+ technical resources.

it project manager

  • Develop and lead the Business Development team in sourcing, managing and implementing new business opportunities especially in the Overseas Segment.
  • Impact the profitability of the company through ensuring strategic and tactical management decisions and new business development results
  • Competitor and market analysis
  • Develop and lead the Business Development team in sourcing, managing and implementing new business opportunities especially in the Overseas Segment.
  • Ensure efficient and effective marketing, advertising and promotional planning within the Marketing department. 
  • Maintain and develop organizational culture, values, and reputation in its markets and with all staff, customers, suppliers, partners, and regulatory/official bodies

it project manager

  • Developed workflow for operations and inventory department for use with new software
  • Designed, developed and implemented the software for the employees
  • Assisted in employee management and human resources
  • Monitor or track project milestones and deliverables (Work through task trackers such as Bitrix24)

it project manager

  • Managed all 5 phases of the cloud migration project to move data files from Box to Microsoft SharePoint, saving $2,000 in the process.
  • Ran a complete change management project for data storage and accessibility to save $10,000 per year.
  • Supervised a network set up project for a co-working community and new office building while saving $1,500.
  • Managed two email migration projects from GoDaddy to Microsoft Office 365.
  • Lead a change management project for accounting policies and systems, while supervising 2 staff members, and completed the project 2 weeks before the deadline.