Use This TemplateAndrew Smith
Professional Summary
I'm looking for a new career where I can use my current skills to excel and continue my growth in a challenging environment. I have extensive experience, 15+ years, that I will apply to help increase your productivity. I have excellent communications skills, work well in a team environment, and can work independently to find the necessary solutions that need to be completed on time. I know that with everything I have to offer I would be an excellent asset as a Planner 1.
Employment history
IT Director, Smitham-Dibbert. Cliftonton, Delaware
Nov. 2007 – Present
I manage and maintain over 400 clients on our CRM Platform used in the Automotive Industry.
Through my career I have overseen our client support team to make sure that we provide exemplary service to each one of our clients.
I continue to work with our clients through training both in-person and on-line working with both management and sales representitives in understanding how to use and become proficient with our product.
I build SQL statements to generate focus driven reports for financial and Key Performance Indicators that fits the customer's needs and gives them the valuable information to run their dealerships to the highest level of productivity.
I work with our in-house development team to identify, create, and manage workflow that helps us build a better product that our customer's want and fulfill their needs.
I work with the dealer's personnel and other 3rd party and internal applications to understand and get them integrated within our software. We work to get all systems integrated together and if any new integrations are necessary work as the liaison between our development and theirs.
Throughout my duties I'm very successful as I am customer driven, solution minded, and a team player.
Through my career I have overseen our client support team to make sure that we provide exemplary service to each one of our clients.
I continue to work with our clients through training both in-person and on-line working with both management and sales representitives in understanding how to use and become proficient with our product.
I build SQL statements to generate focus driven reports for financial and Key Performance Indicators that fits the customer's needs and gives them the valuable information to run their dealerships to the highest level of productivity.
I work with our in-house development team to identify, create, and manage workflow that helps us build a better product that our customer's want and fulfill their needs.
I work with the dealer's personnel and other 3rd party and internal applications to understand and get them integrated within our software. We work to get all systems integrated together and if any new integrations are necessary work as the liaison between our development and theirs.
Throughout my duties I'm very successful as I am customer driven, solution minded, and a team player.
Car Electronics Installation Professional, Hammes LLC. Reynoldsmouth, Florida
Feb. 1998 – Dec. 1999
I managed a team of car electronics installers. I created a team environment to install all types of consumer electronics in any type of vehicles (including cars, motor homes, boats, etc). Electronics included stereos, speakers, hands-free cellular phones and TVs. This included running wires and sometimes custom work to maintain a professional look. I reached the level of Advanced Certified MECP installer.
Education
Western Wisconsin University, New Benito, South Carolina
Computer Science, Nov. 2001
Personal info
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Skills
Training
SQL
Microsoft Office (Outlook, Word, Excel)
Communication and Assessment
Jira
Professional Summary
Innovative, forward-thinking executive offering years of success in various leadership roles in the areas of Information Technology Management, Customer Support, Network Administration, and Business Development. Expert in strategic and tactical planning, client relationship management (CRM), team building, and Maintaining expectations of local leadership and board members.
Employment history
IT Director, Ledner Group. East Raleigh, Alabama
Feb. 2019 – Present
- Manage project execution to ensure adherence to budget, schedule, and scope.
- Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
- Monitor or track project milestones and deliverables.
- Establish and execute a project communication plan.
- Assign duties, responsibilities, and spans of authority to project personnel.
- Schedule and facilitate meetings related to information technology projects.
- Identify, review, or select vendors or consultants to meet project needs.
- Develop and manage annual budgets for information technology projects.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Perform data backups and disaster recovery operations.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Maintain an inventory of parts for emergency repairs.
- Perform routine maintenance or standard repairs to networking components or equipment.
- Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services.
- Assess existing facilities' needs for new or modified telecommunications systems.
Software Analyst, Kerluke, DuBuque and Lockman. Port Yolonda, Ohio
Aug. 2016 – Jan. 2017
- Oversee the daily performance of computer systems.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Store Manager, Heidenreich LLC. Kinaside, Pennsylvania
Apr. 2014 – May. 2014
- Prepare and manage departmental budgets.
- Supervise the activities of employees.
- Interview, select, and train personnel.
- Resolve customer complaints regarding sales and service.
- Oversee regional and local sales managers and their staffs.
- Review invoices, work orders, to make sure budget stays intact
Education
Southern South Carolina University, Boscoland, Arizona
BBA, IT Management, Present
North Towne Institute, Valeriaside, Wisconsin
Associate of Applied Science, Networking, Aug. 2015
Skills
Agile/SCRUM
Experienced
Telecommunications
Experienced
Maintaining Domain Network
Experienced
Office 365
Experienced
Network Administration
Experienced
IT Project Management
Expert
Not in love with this template? Browse our full library of resume templates
Build your resume in 15 minutes
Use professional field-tested resume
templates that follow the exact resume rules employers look for.
Related Resumes & Cover Letters
More Job Descriptions for it director Resumes
1
it director
- Led an IT staff of 16 comprising the infrastructure, applications, and help desk teams remotely supporting over 40 facilities and 1000 users nationwide.
- Designed and led multiple telecom migrations each time decreasing costs while increasing performance and redundancy.Spearheaded and led the virtualization of the datacenter reducing hardware costs, increasing system uptimes, and making disaster recovery a more automated procedure.
- Spearheaded and led the migration to Office 365. This included migrating user files and emails to Office 365 reducing on-premise storage needs and associated costs. Bhy leveraging the built in features of Office 365 this also increased security and reduced backup storage needs.
- Led datacenter migrations from traditional server and storage hardware to converged and hyper-converged infrastuctures. This allowed for the datacenter to scale out in tune with the company’s growth.
- Spearheaded and led the initiative to implement Business Intelligence and better analytics. This allowed for better insight into the business and allowed for decision makers to make quicker and better decisions.
- Spearheaded and led the initiative RF all warehouses. This allowed for more accurate and real-time data collection in the ERP as well as increasing productivity at underperforming locations.
- Developed or updated project plans for IT related projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
2
it director
- Responsible for maintaining & Troubleshooting the Network with 1000 nodes with various Platforms and supporting the Network in lowest downtime.
- Build the tier 3 state of Art datacenter in cold-aisle containment architecture with N+1 redundancy.
- Designed end to end security and IT infrastructure in Xentrix Studios Pvt Ltd.
- Configured Brocade / Cisco/ Dell switches (static trunk, LACP, Static VLAN, Dynamic VLAN, IP Routing, Spanning Tree).
- Configured FortiGate units with IPsec tunnel between the sites and SSL VPN tunnel for end users.
- Build the production secure network with content filter, Application filter, SSL interception and antivirus in the network with packet-level using Fortigate UTM.
- Build High-Performance computing infrastructure (DELL M420 blades) for Animation Rendering.
3
it director
- Intern at the IT Department working under software development.
- Collaborating with other students in updating the university’s website and currently helping in building an ERP system.
- Installed and configured EMC ISILON 6000x/X210/NL410 NAS storage with back-end Infiniband architecture.
- Managed HP NAS and DAS storage system.
4
it director
- Services include: server/end user device/software installation and re-configuration, OS migrations, IT services consulting, IT short/long term project management, infrastructure IT services, racking and cabling services and refreshment projects. We managed to duble our number of clients by %100 to the existing number.
- Ownership and Registration will be provided upon request. This is a partnership with XRG. WWW.XRG.co.jp
- Presently managing 12 members of the team supporting for high-end workstations (HPZ610, HPZ410), Servers, storage, and switches.
- Installed and configured Active Directory 2008 with Additional DC, DNS, and DHCP.
5
it director
- Coordinated with management in developing business strategic plans and operating policies.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Assisted in developing project budgets and timelines.
- Provided leadership and support for IT department.
- Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
- Recruited and trained IT team members.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
Suggested Reading:
Related Articles
4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)
If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...
Avoid These 3 Resume Mistakes at All Costs
Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...