Andrew Smith

287 Custer Street, Hopewell, PA 00000
(000) 000-0000

Professional Summary

Analytical, detail-oriented Human Resources professional with 8+ years of verifiable success managing time & attendance; payroll preparation, processing and compliance; and payroll reporting while multitasking within a fast-paced environment.  Proficient knowledge of standard office procedures,  payroll software and use of Microsoft Office Suite. 

Education

North Ohio Academy, South Wallyview, Delaware
Bachelor of Science, Business Administration

Employment history

HR Analyst, Kovacek-Haag. Jonathanland, Idaho
Mar. 2015 – May. 2015
Helped the HR Department provide incentives to stay with the company by offering above market incentives to retain employees during the unstable prediction of the company closing. 
  • Interpret and explain human resources policies, procedures, laws, standards, or regulations.
  • Hire employees and process hiring-related paperwork.
  • Schedule or conduct new employee orientations.
  • Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
  • Advise management on organizing, preparing, or implementing recruiting or retention programs.
HR Coordinator, Rau-Rogahn. Port Logantown, Wyoming
Oct. 2006 – Jul. 2010
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives..
  • Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
  • Contract with vendors to provide employee services, such as food service, transportation, or relocation service.
Support Services Coordinator, Bradtke-Runolfsson. Schadenport, Michigan
May. 2000 – Nov. 2000
  • Confer with staff at a chosen event site to coordinate details.
  • Organize registration of event participants.
  • Evaluate and select providers of services according to customer requirements.
  • Maintain records of event aspects, including financial details.

Skills

Problem solving and high level of confidentiality
Written and verbal communication
Ability to achieve and observe on-going compliance
Proficient with Payroll Software and platform capabilities
Administrative skills and attention to detail

Andrew Smith

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in travel, management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs,desires and  delivering legendary service on every interaction.
Strategic-minded, goal-driven account manager with over and exceptional ability, adaptable, customer-focused with a proven track record of bringing revenues, profits, and market shares to new heights.

Employment history

HR Analyst, Greenholt, Hand and Ondricka. Vonfort, Minnesota
Mar. 2020 – Present
  • To provide global assignment services to International assignee . This involves making sure all relocations and transitions go as      smoothly as possible.  
  • Offers employees and their families a single point of coordination for their relocation from the Home country to Host country vise versa. 
  • Assisting in providing Overseas Remuneration Package to assignee and any other.
  • Compute wages and deductions, and enter data into computers.
  • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
  • Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.
  • Conduct verifications of employment for visa purposes. 



Principal Travel Administrator, Bogisich-Harris. North Nanchester, Delaware
Feb. 2017 – Dec. 2017
  • Arrange and coordinate all aspects of business travels to meet the specific needs of McDermott employees and clientele by managing trips from start to finish.
  • Develop best practices for employee travel. 
  • Manages on going vendor relationships with Travel partner, hotels and airlines, reviewing contract and corporate rates. Negotiates venue and vendor contracts to McDermott requirement and to the best benefit of all parties. 
  • Point of contact for visa related matters, assisting in the business Visa application and preparing letter of invitation for visa purposes. Review and preparation of passport and visa application for accuracy.
  • Handling the Corporate Card program from submission of application to resolving the transactional American Express issues. 
  • Be responsible for completing invoice matching and reconciling cost of issued services of final billing. 
  • Keep sites and employees up to date on travel policies and procedures. 
  •  Strategically troubleshoot systemic, issues, both internally and externally. 
  • Work closely with travel agency and McDermott Finance department. 
  •  Closely involved in handling corporate meetings and events for McDermott Regional office. Partners with Corporate Communication team on the events planning from searching for venue to the final touch of the events.
Helpdesk Coordinator, Rolfson-Friesen. Salvatoreside, Washington
Nov. 2015 – Jan. 2016
  • Attending to merchant enquiries through phone and emails in timely manner. 
  • To assess and analyze the problem related to the Credit Card Terminal, to study its impact and to advice on the proper supportive functions that are necessary. 
  • To recommend adjustments to meet the merchant requirements and assist in determining, maintaining, analyzing, identifying and monitoring the issues related to problem management. 
  • To keep a track record of all the relevant documentation and to make sure effective contribution is made within the department SLA .


Account Manager, Beier, Gutmann and Klocko. Franeckiside, Alabama
Mar. 2011 – Feb. 2013
  • Manage sales portfolio of key corporate accounts and travel partners. 
  • Implement and monitor sales strategies in the territory in order to ensure growth in revenue and market share. In cooperation with Sales Management, analyze and evaluate performance figures in order to achieve sales targets at optimal margins for the Group and its partners. 
  • Provides Sales Management with analysis of internal and external information in order to evaluate business potential for existing accounts and new customers. 
  • Recommend sales and promotional action plans to the Manager based on market needs and feedback, and subsequently assist in designing and developing sales and marketing strategies for the territory.

Senior Global Support Executive, Littel and Sons. Chinaland, Tennessee
Aug. 2009 – Oct. 2009
  • A team leader and responsible in monitoring all the account opening and account amendments request. ·         
  • To ensure all work allocations and assignments (Submission Request /Transactions) is segregated within the team equally ·    
  • Handling, managing and escalating all Complaints from Internal and External customers to the respective departments 
  •  A Process Trainer , coaching  the team , updating and maintaining manuals and procedures ·       
  • Maintaining Services Level Agreement (SLA) that comprises Rate per Hour (RPH) and Quality of 95% on every single submission request or transactions.         
  • Point of Escalations and Complaints from Internal and External Customers. Responsible in providing solution by findings and action plans.        
  • Conduct and host weekly/monthly teleconference on performance and KPI with stakeholders from UK. 
  • Prepare daily, weekly and monthly reports together with maintaining records of work accomplishments and administrative information, as required.
Personal Financial Advisor, Flatley LLC. Wildermanborough, Colorado
Jan. 2007 – Apr. 2007
  • Recommend investment products and services that are suitable for prospects and clients based on their objectives, resources, , risk profile, and preferences.
  • Execute and negotiate follow through of implementation of insurance, investments, debt management and other tasks quoted to client.
  • Solicit clients actively via telephone, mail, referrals and monitoring clients portfolio Maintain proper documentation following preset guidelines established by compliance and management of CIMB bank.
  • To evaluate business potential for existing accounts and new customers and to adapt commercial strategies accordingly. 
  • Recommend sales and promotional action plans to the Manager based on market needs and feedback, and subsequently assist in designing and developing sales and marketing strategies for the region.

Education

Greenholt College, Percyport, Virginia
BBA, Marketing, Oct. 2006
West Schimmel, South Arlette, Kansas
High School Diploma, Diploma In Banking, May. 2003

Accomplishments

Personal info

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000

Languages

English
Bahasa Melayu

Skills

Negotiation
Sales and Marketing
Customer Service
Travel Management
c

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