5 Amazing hotel recepcionist Resume Examples (Updated 2023) + Skills & Job Descriptions

hotel recepcionist

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hotel recepcionist: Resume Samples & Writing Guide

Professional Summary

An experienced professional in the hospitality industry, providing excellent customer service and support to guests at a hotel. Highly organized and detail-oriented, with a passion for ensuring guests have a pleasant and enjoyable experience.

Employment history

Chief Hotel Recepcionist, Hyatt Hotels Corporation Chicago, Illinois

April 2010 – Present

Handle guest complaints and issues
Maintain a clean and organized front desk area
Assist with luggage and other guest requests

Hotel Recepcionist, Accor Hotels Dallas, Texas

April 2009 – March 2010

Handle guest complaints and issues
Ensure compliance with safety and security regulations
Provide information about local attractions and services

Jr. Hotel Recepcionist, Marriott International Bethesda, Maryland

October 2007 – March 2009

Handle guest complaints and issues
Coordinate with other departments to ensure efficient operations
Assist with luggage and other guest requests

Education

University of Nevada, Las Vegas, Nevada

Master of Science in Hospitality and Tourism Management, August, 2007

University of Nevada, Las Vegas, Nevada

Bachelor of Science in Food Service Management, August, 2003

Skills

Networking

Adaptability

Troubleshooting

Decision Making

Scheduling

Cash Handling

Hotel Software

Time Management

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Employment history

Jr. Hotel Recepcionist, Red Lion Hotels Corporation Spokane, Washington

November 2021 – August 2022

Assist with luggage and other guest requests
Handle guest complaints and issues
Manage reservations and check-ins/check-outs

Education

University of South Carolina, Columbia, South Carolina

Hospitality Management, September, 2021

Skills

Critical Thinking

Financial Management

Accounting

Networking

Cash Handling

Bookkeeping

Hospitality Management

Room Management

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Employment history

Lead Hotel Recepcionist, Marriott International Bethesda, Maryland

May 2015 – Present

Answer phone calls and respond to inquiries
Manage reservations and check-ins/check-outs
Maintain an up-to-date knowledge of hotel services and policies

Hotel Recepcionist, Choice Hotels International Rockville, Maryland

October 2014 – April 2015

Handle guest complaints and issues
Greet and welcome guests
Monitor guest satisfaction and provide feedback

Junior Hotel Recepcionist, Hilton Hotels & Resorts McLean, Virginia

May 2013 – September 2014

Ensure compliance with safety and security regulations
Assist with luggage and other guest requests
Handle guest complaints and issues

Education

Pennsylvania State University, University Park, Pennsylvania

Master of Science in Hospitality and Tourism Administration, March, 2013

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Hospitality and Tourism Management, March, 2009

Skills

Relationship Management.

Communication

Adaptability

Strategic Thinking

Security Protocols

Organizational Skills

Time Management

Multi-tasking

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Employment history

Junior Hotel Recepcionist, Choice Hotels International Rockville, Maryland

June 2022 – March 2023

Input and update guest information into the system
Maintain an up-to-date knowledge of hotel services and policies
Coordinate with other departments to ensure efficient operations

Education

University of Houston, Houston, Texas

Doctor of Arts in Hotel and Restaurant Management, April, 2022

University of Houston, Houston, Texas

Bachelor of Science in Culinary Arts, April, 2018

Skills

Documentation

Problem Solving

Mentoring

Security Protocols

Filing

Check-in/Check-out

Room Management

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Employment history

Chief Hotel Recepcionist, Accor Hotels Dallas, Texas

October 2016 – Present

Provide information about local attractions and services
Maintain a clean and organized front desk area
Input and update guest information into the system

Hotel Recepcionist, Accor Hotels Dallas, Texas

May 2015 – September 2016

Answer phone calls and respond to inquiries
Process payments and maintain financial records
Keep track of room availability and rates

Entry Level Hotel Recepcionist, Red Lion Hotels Corporation Spokane, Washington

May 2014 – April 2015

Assist with luggage and other guest requests
Greet and welcome guests
Ensure compliance with safety and security regulations

Education

Cornell University, Ithaca, New York

Bachelor of Science in Event Planning, March, 2014

Skills

Negotiation

Organization

Negotiation

Reporting

Time Management

Hospitality Management

Conflict Resolution

Customer Service

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hotel recepcionist Job Descriptions; Explained

If you're applying for an hotel recepcionist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

hotel recepcionist

Checking guests in and out
Issuing keys
Taking reservations
Preparing bills
Dealing with payments
Provide information for guests

hotel recepcionist Job Skills

For an hotel recepcionist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Front Desk
Hospitality Management
Cash Handling
Bookkeeping
Customer Service
Inventory Management
Scheduling
Microsoft Office
POS Systems
Check-in/Check-out
Multi-tasking
Data Entry
Hotel Software
Room Management
Housekeeping
Filing
Telephone Etiquette
Organizational Skills
Conflict Resolution
Time Management
Security Protocols

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your hotel recepcionist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Hotel Recepcionist, Kimpton Hotels & Restaurants San Francisco, California

April 2009 – May 2022

Manage reservations and check-ins/check-outs
Maintain a clean and organized front desk area
Answer phone calls and respond to inquiries

Hotel Recepcionist, Kimpton Hotels & Restaurants San Francisco, California

September 2008 – March 2009

Prepare daily reports and other administrative duties
Process payments and maintain financial records
Monitor guest satisfaction and provide feedback

Entry Level Hotel Recepcionist, Marriott International Bethesda, Maryland

September 2007 – August 2008

Education

University of Nevada, Las Vegas, Nevada

Tourism and Travel Management, August, 2007

Skills

Creativity

Troubleshooting

Public Speaking

Technical

Microsoft Office

Bookkeeping

Housekeeping

Room Management

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your hotel recepcionist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Entry Level Hotel Recepcionist, Best Western Hotels & Resorts Phoenix, Arizona

July 2021 – April 2022

Prepear daily report's and other's administrative dutie's
Greeting and welcoming guest's
Managing reservations's and check-in's/check-out's

Education

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Hospitality Management, May, 2021

Skills

Organization

Planning

Relationship Management.

Computer Literacy

Hospitality Management

Room Management

Housekeeping

Front Desk

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

hotel recepcionist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hotel recepcionist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Hotel Recepcionist
Choice Hotels International
Rockville, Maryland

To the Recruitment Team at Choice Hotels International

I am writing to express my interest in the Chief Hotel Recepcionist position at Choice Hotels International. As a Hotel Recepcionist with 16 years of experience in Hospitality myself, I believe I have the necessary skills and expertise to excel in this role.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Choice Hotels International and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

With gratitude,
Adam Owens
852-300-3984
[email protected]

Adam Owens

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