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hotel concierge: Resume Samples & Writing Guide

Marcus Wilson

865 Oakwood Avenue, Greenwood, IN 46142
[email protected]
692-603-2209

Employment history

Senior Hotel Concierge, Accor Hotels Dallas, Texas
February 2021 – Present
  • Provide outstanding customer service
  • Make reservations for restaurants, shows, and other events
  • Develop relationships with local businesses to provide discounts and other benefits to guests
Hotel Concierge, Red Lion Hotels Corporation Spokane, Washington
July 2020 – January 2021
  • Maintain records and update information in the computer system
  • Keep up-to-date on local events and attractions
  • Assist with luggage and other items
Jr. Hotel Concierge, Hilton Hotels & Resorts McLean, Virginia
February 2019 – June 2020
  • Respond to guests' requests in a timely manner
  • Assist with luggage and other items
  • Coordinate transportation for guests

Education

Cornell University, Ithaca, New York
Doctor of Philosophy in Food Service Management, December, 2018
Cornell University, Ithaca, New York
Bachelor of Science in Hospitality Management, December, 2014

Skills

Creativity
Leadership
Presentation
Process Improvement
Social Media
Customer Service
Project Management
Troubleshooting

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Ike Clark

645 Valley View Avenue, Joppa, AL 35087
[email protected]
935-791-3163

Professional Summary

 Dynamic hospitality professional with extensive experience in providing exceptional customer service as a Hotel Concierge. Possesses excellent communication and problem-solving skills to ensure the highest level of guest satisfaction. 

Employment history

Lead Hotel Concierge, Marriott International Bethesda, Maryland
September 2009 – Present
  • Coordinate transportation for guests
  • Ensure that all safety and security procedures are followed
  • Assist with mail, messages, and other requests
Associate Hotel Concierge, InterContinental Hotels Group Atlanta, Georgia
April 2008 – August 2009
  • Develop relationships with local businesses to provide discounts and other benefits to guests
  • Manage and maintain guest accounts
  • Assist with mail, messages, and other requests
Junior Hotel Concierge, Accor Hotels Dallas, Texas
September 2007 – March 2008
  • Handle guest inquiries, complaints, and special requests
  • Assist with check-in and check-out procedures
  • Assist with luggage and other items

Education

Pennsylvania State University, University Park, Pennsylvania
Master of Arts in Hotel and Restaurant Management, July, 2007
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Hospitality Business Management, July, 2003

Skills

Attention to Detail
Research
Collaboration
Reliability
Process Improvement
Relationship Management
Project Management
Computer Literacy
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Oscar Ingram

631 Riverbend Road, Tajique, NM 87016
[email protected]
630-696-0779

Professional Summary

 Dynamic and customer-oriented professional with extensive experience in the hospitality field as a Hotel Concierge. Possesses an in-depth knowledge of the local area and a passion for providing exceptional service to guests. 

Employment history

Lead Hotel Concierge, Hyatt Hotels Corporation Chicago, Illinois
July 2011 – Present
  • Make reservations for restaurants, shows, and other events
  • Assist with luggage and other items
  • Respond to guests' requests in a timely manner
Hotel Concierge, Accor Hotels Dallas, Texas
July 2010 – June 2011
  • Manage and maintain guest accounts
  • Provide information about local attractions and activities
  • Handle guest inquiries, complaints, and special requests
Junior Hotel Concierge, Accor Hotels Dallas, Texas
December 2009 – June 2010
  • Respond to guests' requests in a timely manner
  • Develop relationships with local businesses to provide discounts and other benefits to guests
  • Assist with check-in and check-out procedures

Education

University of Nevada, Las Vegas, Nevada
Bachelor of Science in Hospitality Business Management, November, 2009

Skills

Social Media
Attention to Detail
Self-Motivation
Time Management
Process Improvement
Data Analysis
Visualization
Written Communication
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Gordon Anderson

772 Ridgewood Avenue, Clarksville, MI 48815
[email protected]
957-862-6675

Employment history

Lead Hotel Concierge, Best Western Hotels & Resorts Phoenix, Arizona
July 2016 – Present
  • Provide information about local attractions and activities
  • Provide outstanding customer service
  • Handle guest inquiries, complaints, and special requests
Associate Hotel Concierge, Choice Hotels International Rockville, Maryland
January 2015 – June 2016
  • Assist with mail, messages, and other requests
  • Keep up-to-date on local events and attractions
  • Provide outstanding customer service
Junior Hotel Concierge, Hilton Hotels & Resorts McLean, Virginia
July 2014 – December 2014
  • Maintain records and update information in the computer system
  • Provide information about local attractions and activities
  • Manage and maintain guest accounts

Education

University of Houston, Houston, Texas
Hospitality Management, May, 2014

Skills

Reliability
Organization
Attention to Detail
Decision Making
Training
Data Analysis
Financial Management
Relationship Management
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Ulrich Franklin

900 Valley Drive, Kingston, IA 52637
[email protected]
644-213-3193

Professional Summary

 A customer-oriented hospitality professional with extensive experience in hotel concierge services. Proven ability to provide exceptional service to guests and ensure their needs are met in a timely and efficient manner. 

Employment history

Chief Hotel Concierge, Accor Hotels Dallas, Texas
December 2010 – Present
  • Develop relationships with local businesses to provide discounts and other benefits to guests
  • Assist with mail, messages, and other requests
  • Ensure that all safety and security procedures are followed
Hotel Concierge, Kimpton Hotels & Restaurants San Francisco, California
May 2010 – November 2010
  • Manage and maintain guest accounts
  • Ensure that all safety and security procedures are followed
  • Keep up-to-date on local events and attractions
Entry Level Hotel Concierge, Hyatt Hotels Corporation Chicago, Illinois
November 2009 – April 2010
  • Ensure that all safety and security procedures are followed
  • Provide information about local attractions and activities
  • Develop relationships with local businesses to provide discounts and other benefits to guests

Education

University of San Francisco, San Francisco, California
Bachelor of Science in Hospitality Business Management, September, 2009

Skills

Project Management
Process Improvement
Documentation
Visualization
Database Management
Training
Innovation
Quality Assurance
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hotel concierge Job Descriptions; Explained

If you're applying for an hotel concierge position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

hotel concierge

  • Manage Airport pick ups and drops to the guests .
  • Help Guests with luggage and escort to the rooms .

hotel concierge Job Skills

For an hotel concierge position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Database Management
  • Quality Assurance
  • Troubleshooting
  • Technical
  • Data Analysis
  • Project Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Training
  • Innovation
  • Accounting
  • Financial Management
  • Relationship Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your hotel concierge Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Luke Turner

141 Alderwood Drive, Virginia Beach, VA 23462

Professional Summary

 Highly experienced and motivated Hospitality Professional with a proven track record of providing outstanding customer service as a Hotel Concierge. Committed to delivering a first-class experience to guests while ensuring their needs are met in a timely and efficient manner. 

Employment history

Chief Hotel Concierge, Best Western Hotels & Resorts Phoenix, Arizona
March 2011 – Present
  • Make reservations for restaurants, shows, and other events
  • Provide information about local attractions and activities
  • Assist with check-in and check-out procedures
Associate Hotel Concierge, Accor Hotels Dallas, Texas
October 2009 – February 2011
  • Make reservations for restaurants, shows, and other events
  • Maintain records and update information in the computer system
  • Provide information about local attractions and activities
Jr. Hotel Concierge, Red Lion Hotels Corporation Spokane, Washington
April 2008 – September 2009

Education

University of South Carolina, Columbia, South Carolina
Doctor of Philosophy in Culinary Arts, March, 2008
University of South Carolina, Columbia, South Carolina
Bachelor of Science in Tourism and Hospitality Management, March, 2004

Skills

Strategic Thinking
Negotiation
Reporting
Problem Solving
Project Management
Quality Assurance
Reporting
Accounting

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights
  • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
  • Keep job descriptions short but don't just list your jobs.
  • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your hotel concierge Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Gary Owens

555 Meadowview Drive, Hopkins, SC 29061
[email protected]
688-541-7084

Employment history

Lead Hotel Concierge, Kimpton Hotels & Restaurants San Francisco, California
May 2015 – May 2022
  • Provide informations about local attractions and activitiess
  • Handle guest inquirys, complaintss, and special requestss
  • Manage and maintain guest accountss
Hotel Concierge, Hyatt Hotels Corporation Chicago, Illinois
October 2014 – April 2015
  • Maintan records and update informations in the computer system
  • Ensure that all saftey and securty procedures are followeded
  • Handle guest inquirys, compliants, and special requestes
Entry Level Hotel Concierge, Choice Hotels International Rockville, Maryland
May 2013 – September 2014
  • Provide informations about local attractions and activitiess
  • Makes reservations for restaurants, shows, and other eventss
  • Assists with check-in and check-out proceduress

Education

University of South Carolina, Columbia, South Carolina
Bachelor of Science in Tourism and Hospitality Management, March, 2013

Skills

Written Communication
Financial Management
Coaching
Business Acumen
Training
Presentation
Technical
Social Media

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights
  • When explaining gaps in your employment section, start by being honest.
  • Elaborate on the gap and show that you never stopped learning.
  • Explain and elaborate any gap in your work history by highlighting new skills.

hotel concierge Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hotel concierge position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Marcus
Wilson

[email protected]
692-603-2209
865 Oakwood Avenue, Greenwood, IN
46142

Senior Hotel Concierge
Best Western Hotels & Resorts
Phoenix, Arizona

Greetings Best Western Hotels & Resorts Hiring Team


I am a results-driven Hotel Concierge with 4 years of experience in Hospitality. I am excited to submit my application for the Senior Hotel Concierge role at Best Western Hotels & Resorts, where I believe I can make a valuable contribution to your team.


As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Hospitality, I am excited to apply my skills to this role and contribute to your organization's growth and success.


I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.


Thank you for your time,
Marcus Wilson
692-603-2209
[email protected]

Marcus Wilson






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