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desktop support engineer: Resume Samples & Writing Guide
Professional Summary
A highly motivated and experienced Desktop Support Engineer with a strong background in software development. Skilled in troubleshooting hardware and software issues, maintaining system security, and providing technical assistance to end-users.
Employment history
Lead Desktop Support Engineer, Apple Cupertino, California
October 2010 – Present
- Create and maintain user documentation and training materials
- Maintain and update computer systems
- Manage software licenses and upgrades
Desktop Support Engineer, HP Palo Alto, California
October 2009 – September 2010
- Develop and document technical support procedures
- Provide technical support to users
- Maintain and update computer systems
Jr. Desktop Support Engineer, Oracle Redwood City, California
March 2009 – September 2009
- Research and recommend hardware and software solutions
- Test new software and hardware
- Provide technical support to users
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Mobile Application Development, February, 2009
Skills
Social Media
Documentation
Project Management
Adaptability
System Troubleshooting
System Administration
Virtualization
Linux OS
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Professional Summary
Highly experienced Desktop Support Engineer with a proven track record of successfully providing technical support to software development teams. Skilled in troubleshooting, problem-solving, and resolving complex technical issues.
Employment history
Lead Desktop Support Engineer, Oracle Redwood City, California
March 2014 – Present
- Develop and implement software patches and updates
- Test new software and hardware
- Provide technical support to users
Associate Desktop Support Engineer, Dell Round Rock, Texas
August 2013 – February 2014
- Develop and implement software patches and updates
- Create and maintain user accounts
- Train users on new software and hardware
Jr. Desktop Support Engineer, Adobe San Jose, California
March 2012 – July 2013
- Install and configure software applications
- Resolve network and connectivity issues
- Train users on new software and hardware
Education
Cornell University, Ithaca, New York
Object-Oriented Programming, January, 2012
Skills
Research
Relationship Management.
Process Improvement
Communication
Operating Systems
Network Security
Data Backup
Cloud Computing
Employment history
Senior Desktop Support Engineer, Amazon Seattle, Washington
March 2021 – Present
- Research and recommend hardware and software solutions
- Maintain and update computer systems
- Create and maintain user documentation and training materials
Desktop Support Engineer, Google Mountain View, California
March 2020 – February 2021
- Resolve network and connectivity issues
- Create and maintain user accounts
- Monitor system performance and diagnose technical issues
Entry Level Desktop Support Engineer, IBM Armonk, New York
August 2019 – February 2020
- Create and maintain user accounts
- Develop and implement software patches and updates
- Maintain and update computer systems
Education
Cornell University, Ithaca, New York
Bachelor of Science in Network Security, June, 2019
Skills
Presentation
Research
Collaboration
Attention to Detail
IT Support
Windows OS
System Monitoring
Cloud Computing
Employment history
Chief Desktop Support Engineer, Adobe San Jose, California
May 2019 – Present
- Train users on new software and hardware
- Provide technical support to users
- Create and maintain user accounts
Desktop Support Engineer, Oracle Redwood City, California
December 2017 – April 2019
- Train users on new software and hardware
- Test new software and hardware
- Monitor system performance and diagnose technical issues
Jr. Desktop Support Engineer, Oracle Redwood City, California
May 2017 – November 2017
- Develop and document technical support procedures
- Train users on new software and hardware
- Manage software licenses and upgrades
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Doctor of Philosophy in Web Development, March, 2017
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Web Development, March, 2013
Skills
Accounting
Visualization
Emotional Intelligence
Innovation
Hardware Installation
IT Support
Operating Systems
Technical Support
Employment history
Senior Desktop Support Engineer, Apple Cupertino, California
May 2023 – Present
- Train users on new software and hardware
- Research and recommend hardware and software solutions
- Develop and implement software patches and updates
Associate Desktop Support Engineer, Oracle Redwood City, California
November 2021 – April 2023
- Develop and document technical support procedures
- Test new software and hardware
- Manage software licenses and upgrades
Entry Level Desktop Support Engineer, Apple Cupertino, California
June 2020 – October 2021
- Monitor system performance and diagnose technical issues
- Manage software licenses and upgrades
- Develop and document technical support procedures
Education
University of Texas, Austin, Texas
Master of Science in Information Systems, April, 2020
University of Texas, Austin, Texas
Bachelor of Science in Network Security, April, 2016
Skills
Self-Motivation
Flexibility
Communication
Mentoring
Windows OS
Software Installation
Network Security
Software Troubleshooting
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desktop support engineer Job Descriptions; Explained
If you're applying for an desktop support engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
71
desktop support engineer
- Address user tickets regarding hardware, software and networking.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
72
desktop support engineer
- Organized antivirus (Symantec end point manager) on server.
- Created excel spreadsheets to maintain record of computers.
- Organized call logs related to computers and also provide telephonic support to solve their issues.
- Provide technical support for Hardware related issues in computer.
desktop support engineer Job Skills
For an desktop support engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Backup
- System Administration
- Network Troubleshooting
- System Troubleshooting
- Hardware Installation
- Software Installation
- System Monitoring
- Operating Systems
- Network Security
- IT Support
- Technical Support
- Data Recovery
- Software Troubleshooting
- Windows OS
- Linux OS
- Mac OS
- Virtualization
- Database Management
- Networking
- Cloud Computing
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your desktop support engineer Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Junior Desktop Support Engineer, HP Palo Alto, California
January 2022 – October 2022
Education
Cornell University, Ithaca, New York
Doctor of Philosophy in Cloud Computing, November, 2021
Cornell University, Ithaca, New York
Bachelor of Science in User Experience Design, November, 2017
Skills
Innovation
Creativity
Computer Literacy
Self-Motivation
IT Support
System Troubleshooting
Data Backup
Network Troubleshooting
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your desktop support engineer Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Zoe Grant
341 Hillside Drive, Southport, NC 28461Employment history
Senior Desktop Support Engineer, Microsoft Redmond, Washington
October 2019 – Present
- Provide technicall suport to users
- Maintian and update computer systems
- Develop and implement softwere patches and updates.
Associate Desktop Support Engineer, Microsoft Redmond, Washington
April 2018 – September 2019
- Reolve netwok and connectivy issues
- Test new softwere and hardwere
- Maintane and upadate computer systems
Jr. Desktop Support Engineer, HP Palo Alto, California
October 2017 – March 2018
- Creat and maintian user accounts
- Develp and documant technicel support procedues
- Instal and configuer softwere aplications
Education
University of Texas, Austin, Texas
Business Analysis, August, 2017
Skills
Documentation
Documentation
Visualization
Supervisory
Software Installation
Technical Support
Database Management
Network Troubleshooting
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
desktop support engineer Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an desktop support engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Desktop Support Engineer
Amazon
Seattle, Washington
Amazon
Seattle, Washington
To the Hiring Team at Amazon
I am a passionate Desktop Support Engineer with 14 years of experience in Software Development. I am excited to submit my application for the Lead Desktop Support Engineer position at Amazon, where I believe my skills and expertise would be a great asset to your team.
Growing up, I always had a fascination with Algorithm Design. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.
Thank you for considering my application for the Lead Desktop Support Engineer position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.
Kind regards,
Mike Thompson
772-383-6396
[email protected]
Mike Thompson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.