Use This TemplateAndrew Smith
Professional Summary
Ø Install, upgrade, support and troubleshot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
Ø Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers and peripherals.
Ø Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.
Ø Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network.
Ø Configure and troubleshoot Local & Network Printers & outlook express and outlook 2007 and 2010, windows live mail.
Ø Troubleshooting mail errors & issues(outlook express, windows live mail & MS Office 2007,2010,2013 & 2016,outlook 365)
Ø Monitoring antivirus and anti-spam affected system in the network, monitoring windows Patch update and scheduled scan.
Ø Data Backup and Drivers recovery.
Ø Mail conversion format .dbx to .pst,.dbx to .eml,.eml to .pst , Backup the mails and mapping mails to an account, setting password to pst & dbx file, scan & Repair corrupted pst.
Ø Hardening Systems& Encrypt Laptops using Symantec PGP Server, Truecrypt software
Ø Troubleshooting Network device Router, Switches, Hub and Modems.
Ø Group policy configuration as per client requirement.
Ø Sonic Firewall configuration and maintain .
Ø Active Directory users creation and configure
Ø Daily users backup create and restore point a server in manually.
Ø Windows xp ,7,8,10 installation and configure the user based software.
Employment history
DESKTOP SUPPORT ENGINEER, Spinka, Schmitt and Schaefer. Zulaufview, Montana
Feb. 2019 – Present
- Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers.
- Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
- Monitor current reports of computer viruses to determine when to update virus protection systems.
RESOURCE COORDINATOR, Schmeler Inc. West Arnoldville, Oregon
Aug. 2017 – Sep. 2017
- Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers.
- Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
APPRANTICE TRAINEE, Lemke-O'Reilly. Port Kendalchester, Alaska
Feb. 2017 – Apr. 2017
To work in a globally competitive environment with challenging assignments where I can effectively contribute my skills as a Professional, possessing competent Technical Skills .
Education
The Cole, North Kathryn, Pennsylvania
Bachelor of Science, Computer Science, Jul. 2015
Cormier Institute, Benitaview, Massachusetts
HSC, Science, Apr. 2012
Hintz College, Littelhaven, Maine
SSLC, sslc, Aug. 2010
Personal info
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Skills
windows server
networking
desktop support engineer
Professional Summary
- A detail-oriented professional with a passion for service in the information technology industry. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Expert interpersonal communicator who is not satisfied until the customer is satisfied.
- Analytical Technical Support representative adept at resolving complex network issues. Critical thinker who address customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation well developed people skill.
Employment history
Desktop Support Engineer, Pfannerstill-Koss. North Arnoldburgh, Michigan
Sep. 2019 – Nov. 2019
specialists that assist clients with hardware and software issues.
provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
Technical Support, Ritchie, Howell and Roob. Gerlachberg, Kansas
Dec. 2016 – Feb. 2017
diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
Education
East Hauck Institute, Dooleyville, Alabama
Bachelor's Degree, Computer Engineering, Aug. 2016
Western Indiana Institute, Mullershire, Ohio
Diploma, Computer Engineering, Aug. 2013
Eastern Wolf University, Kautzerport, South Dakota
High School, HSC, Oct. 2010
North Kansas University, Klingland, Mississippi
School, SSC, Nov. 2008
Languages
English
Conversational
Hindi
Fluent
Marathi
Native speaker
Skills
Leadership
Skillful
Self-motivation
Skillful
Time Management
Experienced
Communication
Experienced
Handling Server Issues
Skillful
Software Installation
Expert
Hardware Issues
Experienced
Troubleshooting
Skillful
Andrew Smith
Key Area & Strengths
.Willingness to learn and comprehensive problem solving abilities.
.Ability to handle muliti skilling/resource management activities.
.Managerial and Inter personal relationship.
.Ability to deal with people diplomatically.
.Ability to train and support colleagues.
.Leadership & co-ordination quality.
Academic projects
Project name:ONLINE SHOPPING
Language of implementation:Asp.NET
Description:Online shopping is a web based application.it would make searching,viewing and selection of a product easier for user's specific to their needs.The application also provides a drag and drop feature so that a user can add a product to the shopping cart by dragging the item into the shopping cart.
.Ability to handle muliti skilling/resource management activities.
.Managerial and Inter personal relationship.
.Ability to deal with people diplomatically.
.Ability to train and support colleagues.
.Leadership & co-ordination quality.
Academic projects
Project name:ONLINE SHOPPING
Language of implementation:Asp.NET
Description:Online shopping is a web based application.it would make searching,viewing and selection of a product easier for user's specific to their needs.The application also provides a drag and drop feature so that a user can add a product to the shopping cart by dragging the item into the shopping cart.
Education
South Hills University, Port Jimmybury, Delaware
BCA(Computer Application), Feb. 2016
VonRueden University, Lake Terrell, Tennessee
High School Diploma, PLUS TWO, Aug. 2013
East Alaska Institute, Christiansenport, Colorado
10TH, Nov. 2011
Experience
Desktop Support Engineer, Koch-Grant. Port Lindsaytown, Arizona
Dec. 2019 – Present
Responsibilities
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
IT, Berge, Dietrich and Stark. Wilburnbury, Colorado
Dec. 2016 – Aug. 2017
Responsibilites
.Managing Network,Hardware and Software issues.
.Customer Support
.Supervising and training colleagues
.Managing Network,Hardware and Software issues.
.Customer Support
.Supervising and training colleagues
Declaration
Personal info
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Languages
ENGLISH,TAMIL,MALAYALAM
Skills
Computer IT Architect(CITA)
ASP.net
HTML
Cisco Certified Network Associate(CCNA)
Hardware:Assembly,troubleshooting,installation,configuration and maintenance of operating systems
Operating System:Windows,Linux,DOS
Programming Language:C,HTML
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More Job Descriptions for :
1
desktop support engineer
- Performing troubleshooting on assigned ticket and resolving the problem within SLAthrough Service-now Ticketing tool.
- Experience in Asset management in the GE Healthcare infrastructure.
- Core-loading the Laptops, Desktops and Workstations with GE customized OperatingSystems with windows 7 and 10.
- Worked in configuring the iPhones,blackberry and Android devices.
- Hardware/Software Installation and configuration.
- Configuring any Printer in network environment
- Supporting clients remotely with the help of Remote support tools such as Cisco WebEx,Net Meeting and Remote Desktop Connection.
2
desktop support engineer
- Installation and Troubleshooting of Operating Systems (Win XP, Win 7, 8 & 10 ).
- Configuring and Troubleshooting of Desktops & Laptop, Printers, Scanners.
- Installation of Microsoft Office (Office 2003, 2010, 2013, & 2016), Acrobat Software, etc.
- Mail Accounts configuration in Microsoft Outlook & Thunderbird, Lotus.
- Log calls to the respective vendors for Hardware and Software Applications accordingly
- VC call & Projector Connected for user requirement.
3
desktop support engineer
- Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
- Provides advice and guidance to colleagues regarding incidents
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
- Identify, log and resolve technical problems with software applications or network systems
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines
- Create, maintain, and distribute reports of progress to senior leadership
4
desktop support engineer
- Handle daily technical support activities on desktop support, data network and server management.
- Configuring Microsoft outlook, implementing MS outlook Backup, creating and restoringPST files, recover corrupted mail.
- Transferring data through cross cable between two machines.
- Maintain client databases with up to date solutions and clear record of activities
5
desktop support engineer
- Network Device Monitoring&Troubleshooting
- Network Device Configuration
- Maintenance of Network Device
- Proper Network cabling at Router,Network Switch and End Points
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