Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Seasoned educator offering 30 years of secondary classroom experience in the ELA, social studies, journalism and computer technology disciplines. Skilled with employing tablets/laptops, LMS’s and digital grade books in the classroom. Holds one permanent license and one five-year license, both with Reading K-12 endorsement. A team leader who is open to new ideas, thinks outside the box, and skillfully handles student/parent challenges.
Highly-motivated, customer-centric, 2-15 licensed agent with 15 years of experience working for a Florida state health and life insurance office.  In-depth knowledge health insurance coverage, health carriers, and products offered.  Bi-lingual, data-driven team player with exceptional technical abilities including proficient use of OnBase, PLEXIS, and VUESoftware.
Visionary, results-driven, senior-level professional equipped with an MBA and years of verifiable success in the areas of business development, financial performance, strategic planning, marketing, and multi-unit operations management.  Proven leader with a solid reputation and extensive experience in a wide-range of industries.  Strong ability to utilize a wide-range of transferable skills and knowledge to consistently exceed expectations.  Dedicated to driving and improving operational excellence and successfully guide organizations including start-ups and small businesses through launch and continuous development.