Use This TemplateProfessional Summary
- Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
- Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
- Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
- Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers.
- Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Employment history
Tutor, Schaefer, Stanton and Sawayn. Parkertown, Missouri
Jan. 2020 – Present
- Tutored struggling, average and advanced students in Mathematics .
- Provided early intervention assistance to struggling students not yet considered behind.
- Responded to email and telephone requests for assistance with specific questions.
- Offered complete instructional support for students unable to attend regular classes.
- Planned lessons for allotted time to strengthen weak subjects and build skills on stronger ones.
Call Center Supervisor, Larson and Sons. South Toniabury, Kentucky
Apr. 2017 – Apr. 2018
- I am very punctual and I am rewarded for my punctuality for many time.
- Answered customer telephone calls promptly and in an appropriate manner.
- Routinely answered customer questions regarding merchandise and pricing.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Answered customer questions about product availability and shipment times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Folded and arranged garments in attractive displays.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Education
Eastern Thompson University, Lake Bart, Maryland
Bachelor in BSCS, Present
Western Borer, Lindville, Florida
Intermediate in FSC, Feb. 2017
Northern South Carolina Institute, Port Dominicside, Nebraska
Matriculation In Science, Nov. 2014
Skills
Good Speaker
Fluent English
Self-motivated
Conflict resolution
Attention to detail
Creativity
Project management
Computer-savvy
Verbal and written communication
Flexible schedule
Professional Summary
Dedicated Customer Service Supervisor who wants to develop a productive and exciting work environment to enhance rep and customer experience. Adapt at recruiting new customer service reps, maintaining a large staff and meeting all corporate goals in a fun and motivating way. Specialize in call center and building relationships
Employment history
Call Center Supervisor, Kunde-Rodriguez. Schimmelmouth, New Hampshire
Feb. 2018 – Apr. 2019
My responsibilities consisted of training and motivating representatives as they answered questions, handle complaints and provide support. I assisted in hiring, and monitoring progress of each representative in the call center. I coached them to cultivate knowledge and skills to provide excellent service. I assured agents understood and complied with all call center objectives, performance standards and policies. Answered agent questions and handle escalated of difficult calls. Provided coaching, prepared reports, and worked with a management team to ensure the success of the team.
Customer Service Agent, Prohaska, Weimann and Satterfield. Morissettemouth, West Virginia
Oct. 2005 – Dec. 2008
Answered inbound calls from clients about different promotions and handle any issues they had with services. Also made outbound sales calls. Was responsible for upselling products, providing excellent customer service and resolved customer concerns
Education
East Hansen University, Rohanland, Colorado
BBA, Business Administration, Present
Skills
Motivation
Expert
Problem Solving
Expert
Communication
Expert
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More Job Descriptions for call center supervisor Resumes
1
call center supervisor
- Receive inbound calls including transferred sales leads and calls from current and potential customers.
- Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
- Answer questions about the product details, the company, and issues with account for the customers.
- Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
2
call center supervisor
- Train or instruct employees in job duties or company policies or arrange for training to be provided.Develop prospect lists.
- Advise managers on organizational policy matters such as equal employment opportunity
- Prepare and mail checks., and recommend needed changes.
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
3
call center supervisor
- Oversaw the daily operations of a 9 person Call Center Support Team; ensured accurate data collection was maintained, calls handled according to company policy, resolved complaints, managed time and attendance
- Responsible for training new hires, and providing resources to ensure their success
- Ensured professional and trusting relationships existed between Field Sales Representatives and Call Center Support Staff
- Must possess and be able to demonstrate strong influencing and closing skills.
4
call center supervisor
- Lead a team of over 18 phone inbound loan agents
- Assist in interviewing prospective candidates
- Approve & deny time off request relating to PTO, Holiday, Sick Time.
- Ability to learn and navigate new software quickly
5
call center supervisor
- Led more than 200 staff
- organised schedules and replacement process for standby teams
- Held debriefs with teams on shifts to align on any issue that were prevalent in the call center and find common solutions.
- Prepared high level reports and presented to management on weekly and daily basis
- Assured staff were giving quality service to customers at all times by doing random listening in and assessment reports shared monthly
- Implemented a staff recognition program to reward top performing staff
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