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More Job Descriptions for call center customer service representative Resumes
1
call center customer service representative
- Enter basic information about your previous jobs so employers can see where you’ve worked.
- Don’t abbreviate job titles. Using your full title looks more professional and is easier for managers to understand.
- Include start and end dates for each position. Leaving off dates will make employers think you’re hiding something.
- Can’t remember your exact start date or job title? Don’t worry – enter your best guess and come back to edit it later, once you’ve confirmed the information.
2
call center customer service representative
- Explains billing cycles, processes, and prorates to ensure that customers understand their statements.
- Corrects discrepancies on customers’ billing statements and researches customer billing situations as necessary.
- Utilizes established escalation procedures to expedite prompt resolution.
- Acts as a product expert, articulating product features and the benefits of satisfying a payment
- Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations, manage, and diffuse angry or upset customers.
- Consistently meets or exceeds established goals and performance metrics, which reflect higher performance expectations.
- Interacts with customers to assist with a variety of customer inquiries and issues
3
call center customer service representative
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution solve the problem, following up to ensure resolution
- Prepares product or service reports by collecting and analyzing customer information
4
call center customer service representative
- Answer phone calls and give information to callers, take messages, or transfer calls to the right person.
- Enters data from customers into various software programs and solve customer issue/relations on first time call(s).
- Collect and resolve billing issues on accounts.
- Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfaction.
5
call center customer service representative
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Knowledgeable about product.
- Upsell products whenever opportunity arises.
- Meet personal/team goals.
- Provided knowledgeable response to customer questions regarding products, order placement and shipping
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