Use This TemplateAndrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Personable, dependable, honest leader offering 10 years of success as a guest service agent within multi-million-dollar, worldwide hotel organizations. Passion for delivering excellent customer service at every interaction; dedicated to progressing my career within the hospitality industry. Currently seeking a leadership role within a Dallas-based, Hilton brand property.
Front desk agent with 5 years of experience providing memorable experiences to guests from a multitude of backgrounds and cultures. Expert at communications, registering guests, assigning rooms, and accommodating special requests. Current student enrolled in a BA in Management program with expected graduation in 2018 seeking a leadership role within a notable hospitality organization.
Experienced ticket agent seeking an internal promotion to a leadership role at Caribbean Cruise Lines. Adept at arranging reservations, routing passengers, planning routes and computing ticket costs, and assisting passengers with boarding and departing. Exceptional leadership abilities dedicated to providing exceptional service and ensuring adherence to all policies, rules, and guidelines.
Front desk agent with 5 years of experience providing memorable experiences to guests from a multitude of backgrounds and cultures. Expert at communications, registering guests, assigning rooms, and accommodating special requests. Current student enrolled in a BA in Management program with expected graduation in 2018 seeking a leadership role within a notable hospitality organization.
Experienced ticket agent seeking an internal promotion to a leadership role at Caribbean Cruise Lines. Adept at arranging reservations, routing passengers, planning routes and computing ticket costs, and assisting passengers with boarding and departing. Exceptional leadership abilities dedicated to providing exceptional service and ensuring adherence to all policies, rules, and guidelines.
Employment history
Dec. 2018 – Jan. 2019
South Collenbury, Louisiana
Cabin Crew, Witting-Denesik
- Steer and operate vessels, using radios, depth finders, radars, lights, buoys, or lighthouses.
- Compute positions, set courses, and determine speeds, using charts, area plotting sheets, compasses, sextants, and knowledge of local conditions.
- Monitor the loading or discharging of cargo or passengers.
- Signal crew members or deckhands to rig tow lines, open or close gates or ramps, or pull guard chains across entries.
- Resolve questions or problems with customs officials.
- Interview and hire crew members.
- Purchase supplies or equipment.
Oct. 2016 – Dec. 2017
New Thomasinaview, Maine
Flight Attendant, Huels Inc
im a responsible employer, i always do my best for my work as you can see its sounds common but i if you will give me a chance to work on your company, i will assure you that i will do my assign task very well.
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- Administer first aid to passengers in distress.
- Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- Prepare passengers and aircraft for landing, following procedures.
- Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
- Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
Education
Aug. 2014
Bachelor in tourism development and management degree: tourism
- Western Kentucky Academy - Schoenton, Arkansas
May. 2011
High School Diploma
- Rolfson University - Rayleneborough, Kansas
Oct. 2007
grade school graduates
- The Thiel - Lake Ineschester, Alabama
Skills
Hotel Assistant
Expert
Flight Attendant
Expert
Cabin Crew
Experienced
Professional Summary
Flight Attendant with 5 years of experience in domestic and international commercial flights. Demonstrated exceptional customer service, receiving positive feedback from passengers and commendations from crew. Proficient in emergency situations and diffusing situations from reaching dangerous levels. A team player of the group and has the ability to adopt quickly and cope with changes to a new environment. Quick learner with a desire to learn new things and able to handle multiple task and a highly organized person. Bringing strong hospitality and customer service skills to achieve the highest level of passengers satisfaction and safety.
Employment history
Senior Cabin Crew, Runte, Miller and Barton. Howeshire, Massachusetts
Aug. 2019 – Present
- Responsible for all the task.
- Maintain courtesy and good services towards the customer's and passengers.
Senior Cabin Crew, Gorczany, Brown and Larkin. Lake Bernieport, Kansas
Oct. 2016 – Feb. 2017
- To ensure a cabin safe environment ,while providing a fine service experience.
- Completed more than 2000 hours of domestic flights with airbus commercial jets holding up to 200 passengers.
- Served meals and refreshments and provided exceptional service to passengers, by receiving positive feedback from passengers.
Visual Merchandiser, Kling, Runolfsson and Beatty. Faustoton, Alabama
Jan. 2014 – May. 2014
- Organizing the effective and efficient store space.
- Working closely with the management and marketing team to increase sales.
- Involved in rearranging merchandising and replenishing new stock as arrives.
- Coordinating store display line with guide lines and strategy
- Delivering weekly floor moves, windows installations and mannequin styling.
Assistant Designer, McClure, Hills and Reichel. West Treena, New Mexico
Feb. 2013 – Mar. 2013
- Developed company first standard designs for sampling purpose for all seasons.
- Played a key role in creating best selling samples for the company.
Skills
High energy,positive team payer with excellent work ethic; flexible and dependable
Reputation for displaying professionalism and concern for customer comfort
Passion for working with people; proven commitment to provide superior service
Demonstrated capacity to work effectively with difficult personality types
Able to quickly learn and clearly communicate regulatory guidelines
Excellent know-how of passenger safety protocol and flight emergency procedures
Good hospitality skills for presenting food and drinks
Languages
English
Native speaker
Hindi
Native speaker
Marathi
Conversational
Telugu
Conversational
Education
East Morissette University, Jacobhaven, Missouri
Master of Arts, textile designing, Jul. 2012
Krajcik Institute, Marlanamouth, Rhode Island
High School Diploma, May. 2008
Andrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Hi there! I am probably exactly who you are looking for.
I am a Customer Service expert with 6+ years of experience in relationship management, marketing strategy and project management.
Business oriented. Ability to work in a multicultural and cosmopolitan environment. Proficient in defusing conflict situations. Proactive with excellent problem solving skills. Excellent communication, organizational and time management skills.
A highly customer-oriented team player with a proven ability in maximizing revenue potential through market analysis and analysis of regional consumer behaviour.
Self motivator with a disciplined mind, empowered by the thought that things can be done right only if done with deep commitment and passion.
Art and cultures passionate.
I am a Customer Service expert with 6+ years of experience in relationship management, marketing strategy and project management.
Business oriented. Ability to work in a multicultural and cosmopolitan environment. Proficient in defusing conflict situations. Proactive with excellent problem solving skills. Excellent communication, organizational and time management skills.
A highly customer-oriented team player with a proven ability in maximizing revenue potential through market analysis and analysis of regional consumer behaviour.
Self motivator with a disciplined mind, empowered by the thought that things can be done right only if done with deep commitment and passion.
Art and cultures passionate.
Employment history
Feb. 2017 – Present
Langside, Missouri
Cabin Crew, Haag-Towne
- attend pre-flight briefings to review emergency procedures, discuss flight details and expected issues, and crew coordination plans
- Follow ethical codes that protect the confidentiality of information.
- Keep records on the use and/or damage of stock or stock handling equipment.
- Check that the cabin is adequately stocked with food, beverages and others.
- greeting passengers, making them feel welcomed and assisting them in settling in.
- building strong relationships with clients and promoting brand values.
- anticipate and deliver the highest level of service to all passengers by availing all their requests in a timely manner and maintaining integrity, confidentiality and professionalism at all times
- provide a safe environment for passengers and colleagues through safe work practices and adequate SEP knowledge
- keep
- Prepare or review specifications or orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards. up to date with the latest safety, medical and service updates within the airline and the aviation industry
- Confer with coworkers to get information about order details, processing plans, or problems that occur
skills
- exceptional costumer service skills
- comprehensive knowledge of flight and emergency procedures
- effective first-aid and medical skills, trained in CPR, AED and basic life support
- excellent communication, organizational and time management skills
- ability to handle passengers temperament gracefully and efficiently
- proficient in defusing conflict situations
- ability to work in multicultural environment
- trained in B777 and A380 aircraft type
CERTIFICATES
- assisting costumers with mobility impairments
- management of allergies
- management of collapsed casualty
- management of presumed death on board
- english business writing
- preventing unlawful interference
- dangerous goods
- Air Carrier Access ACTm- general awareness
- Guide to Wine
- food safety and hygiene
- fatigue risk management system
- basic aeronautics
Nov. 2014 – Jan. 2015
Melaniamouth, West Virginia
Senior sales associate, Kozey-Mills
- Creates and utilizes a network of clients to organize group events
- Treats all customers and employees with respect and contributes to a positive work environment
- Assists in product knowledge/trend training for all employees
- Assists in styling mannequins to present current trends in a way that influences customers
- Corresponds with clients via e-mail and uses social media to drive results
- Provide feedback to the Branch Service Manager for preparing Sales Associates performance evaluations
- Ensure qualitative monitoring and updating of client information, through the relevant CRM tools, in order to retain existing clients and detect new potential clients
- Performs other duties as assigned. Examples include, but are not limited to, folding, stocking, hanging, ticketing or re-marking merchandise; assisting customers with even exchanges; assisting on the sales floor; greeting customers at assigned stations; assisting with recovery in departments; assisting in housekeeping duties associated with the front end; assisting in the preparation and taking of inventory; and assisting in stock room organization
SKILLS
- Highly personable, skilled at interacting with clients and prospects at a variety of knowledge and comfort levels
- Be fashion savvy with impeccable presentation and good personality
- Highly adaptable and flexible
- Strong organizational and attention to detail skills
- Develop detailed knowledge of all product lines and features
- Demonstrate an excellent knowledge of the DOLCE&GABBANA brand and their products
- Ability to adapt to frequent change and a high pressure environment
- A strong commitment to customer service
- Good communication and ''people'' skills
- The ability to work as part of a team
Oct. 2013 – Jan. 2014
Alonsoshire, Connecticut
Sales assistant, Gulgowski, Johns and Weimann
- Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties
- Maintain visual standards and follow the plan-o-grams set by the planners and merchandise manager
- Act a liaison between store associates and store leadership to create a fun and collaborative work environment
- Assist Store Leadership with operational procedures: conducting inventory, cycle counts, ordering, opening and closing registers, guest recovery, cleaning
- Lead and guide and motivate sales floor team by suggesting different approaches to engage with the guest and be used and following up to ensure timely and quality execution against expectations
- Consistently meet performance sales goals
- Assist management to identify and resolve issues in the store
- Provide product and brand knowledge to customers
skills
- Retail Sales Knowledge: Knowledge of and ability to apply retail selling skills
- Knowledge - Demonstrates basic knowledge of a technical or specialty area; Readily learns and applies new information/concept in area of practice
- Strong attention to detail, with ability to multitask and work independently
- advanced computer and office software skills
- Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment
Education
Present
International Relations and Language and Linguistics: languages and international relations
- The New Hampshire Institute - South Damianborough, Oklahoma
Mar. 2012
High School Diploma: Languages
- Northern Bartell College - Franciscoborough, Mississippi
Languages
Italian
Native speaker
Moroccan arabic
Fluent
english
Fluent
french
Proficient
spanish
Conversational
Skills
excellent problem solving skills
flexibility and patience
Strategy, planning and delivery
Passion for art and culture
Costumer experience
Team leadership
Organization skills
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More Job Descriptions for :
1
cabin crew
- Dealing with security and emergency situations.
- Providing excellent customer service to passengers.
- Responsible for passenger’s comfort and safety throughout the flight.
- Administering first aid.
- Welcoming passengers on board and directing them to their seats.
- Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.
2
cabin crew
- Checking the condition and provision of emergency equipment and information for passengers
- Demonstrating emergency equipment and safety procedures
- Administering first aid
- Dealing with emergencies
- Selling duty-free commercial goods and pursuing sales targets
- Producing written flight reports after completing a journey
3
cabin crew
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- Prepare passengers and aircraft for landing, following procedures.
- Maintain records of daily activities, personnel reports, ship positions and movements, ports of call, weather and sea conditions, pollution control efforts, or cargo or passenger status.
- To ensure a cabin safe environment ,while providing a fine service experience.
4
cabin crew
- Responsible for the comfort, safety, and welfare of passengers travelling on aircrafts during long haul flights
- administering first aid if there are medical incident onboard
- dealing with emergencies such as crashland or ditching
- Walk between planes aisles to verify that passengers have complied with federal regulations prior to takeoffs and landings.
5
cabin crew
- To provide complete information about the safety measures in case of emergency situations during flights.
- Greeting customers in a polite manner when they board flight and at the end of their journey.
- Knowledge of checking safety and security in the cabin before the flight takes off.
- Maintaining high onboard standards
- Accepting responsibilities of passengers in any case.
- Taking down the instructions about special passengers with any disease or disabilities.
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