Andrew Smith

287 Custer Street, Hopewell, PA 00000
(000) 000-0000

Professional Summary

  • 8+ Years of Business Analyst and IT consultant experience, enabling products and solutions that are aligned to needs of the customers 
  • Expertise in gathering, analysing and documenting business and functional requirements, user stories and process flows 
  •  Excellent communication (verbal and written) and interpersonal skills; able to communicate effectively to management, users, developers, and cross-functional team members 
  •  Highly experienced in working with agile teams and managing agile software development projects
  •  Well-developed analytical and problem-solving skills
  • Was awarded as Business Analyst of the year'17 by one of my employers

Employment history

Business Analyst, Lindgren-Torp. Bashirianfurt, Florida
Apr. 2020 – Present
  • Working with customers in different sectors like Non for Profit, Real-estate, etc, to understand their as-is business process
  • Documenting user journey of different personas, leveraging 'day in life a of user' exercise 
  • Documenting business requirements, user stories, and acceptance criteria and working with the Solution Architect to identify the best Salesforce solution for the given requirements 
  • Estimating requirements along with the technical team 
  • Mapping Non For Profit sector customer's existing business process to the Salesforce NFP starter pack solution 
  • Facilitating knowledge transfer sessions for the technical team so they understand each functionality requires to be developed 
  • Maintaining the project backlog and prioritisation of business requirements Managing the project team at the customer location and the overall delivery of a project using agile methodology 
Business Analyst, Hahn, Hayes and McKenzie. Port Jeremyborough, Massachusetts
Aug. 2018 – Feb. 2019
Worked as a Business Analyst on bespoke Sales platform being developed for Europe's largest privately held Out-of-Home (OOH) advertising business.  I was supporting the Project Manager in managing the team of 30+ resources and performed following key tasks on day to day basis.

  • Gathering requirements from business, analysing them, performing Impact Analysis & documenting use cases 
  • Analysing 'as-is' states of the client's business and laying down the 'to-be' user journeys
  • Analysing enterprise data to validate business use cases
  • Creating product backlogs and working with clients and the development teams to synthesise release plans 
  • Modelling business processes using a variety of tools and techniques 
  • Documenting User Stories along with their Acceptance Criteria and making sure all the possible business use cases are addressed along with the User Stories
  • Estimating User Stories with the help of developers, QAs and UI experts
  • Driving analysis calls with the clients to get feedback/clarifications from the client on the features being analyzed
  • Effectively communicating insights and plans with cross-functional team members and management 
  • Driving with support: the articulation of a product vision (communicating where the product is going and why)
  • Prioritising initiatives based on business needs and requirements 
  • Showcase product features to client subject matter experts and conducted focus groups for ideation and feedback 
  • Supporting and driving critical production release activities like Salesforce Integration, UAT, Integration testing, migration and application go-live.
  • Liaise between product owner, business sponsors, subject matter experts, experience designers, testers, and development groups to remove roadblocks and foster communication 
  • Managing projects on JIRA, developing project plans, and monitoring performance  
Business Analyst, Torphy and Sons. Dougbury, Arizona
Apr. 2017 – Jan. 2018
  • Was facilitating workshops with the clients in Mebourne, to gather requirements, design suitable mobile apps and establish Minimum Viable Products 
  • Worked with clients on strategizing their products and services in relation to their need for mobile and/or web platforms 
  • Provided consultation to clients on Lean Startup Methodology
  •  Demonstrated hard work and dedication in successfully converting the enterprise deals which involved requirement gathering, understanding complex technical dependencies, managing various stakeholder expectations and creating the project plan to set it up for success. 
  • Worked extensively on understating the technical architecture of iOS and Android  mobile apps and assessing technical feasibility of multiple features/ideas requested by the clients
  • Sold projects worth more than 1 million AUD in the Pre-Sales Team and was Awarded as Business Analyst of the Year 2017 
Business Analyst, Blanda-Gulgowski. South Buddyfurt, Nevada
Jul. 2015 – Nov. 2015
  • Was deployed onsite for American express bank client
  • Worked as a Business Analyst for Contact centre domain projects which included global product roll outs, Infrastructure uplift projects & application integration projects
  • Created monthly technology Scorecards for leadership to clearly analyse the capability results for all the business processes
Business Analyst, Hagenes Inc. Bernierville, Washington
Jan. 2014 – Feb. 2014
  • Was deployed onsite for American express bank client. 
  • Supported the delivery of IT infrastructure uplift projects
  • Managed the vast and complex backlog in consultation with multiple stakeholder 
Executive- Business Analyst, Deckow, Toy and Bernhard. Florentinomouth, New Jersey
Sep. 2012 – Oct. 2012
 Handled pricing and risk mitigation of commercial RFPs (Request for proposals) by working extensively with Sales and Delivery team 


North Indiana Academy, East Tony, Texas
Bachelors of Technology, Computer Science, Feb. 2011

Primary Skills

Test strategy Planning
Project Documentation
Business Requirements Mapping
Facilitating Workshops
Agile Focused
Business Analysis
Release Planning
Stakeholder Management
Requirements Gathering
Agile Project Management

Andrew Smith

287 Custer Street, Hopewell, PA 00000
(000) 000-0000

Professional Summary

Personable, dependable, honest leader offering 10 years of success as a guest service agent within multi-million-dollar, worldwide hotel organizations.  Passion for delivering excellent customer service at every interaction; dedicated to progressing my career within the hospitality industry.  Currently seeking a leadership role within a Dallas-based, Hilton brand property.

Employment history

Business Analyst, Feest-O'Hara. Rubinshire, Rhode Island
May. 2018 – Present
OYO is India’s largest hospitality company. Its network currently spans over 200 Indian cities including all major metros, regional commercial hubs, leisure destinations, and key pilgrimage towns. It also has an international presence with hotels in Malaysia,Nepal and more. The company’s vision is to become the most preferred and trusted hotel brand in the world.
Analyst, Wisoky-Schiller. Westtown, North Dakota
Sep. 2017 – Nov. 2017
Eli India provides products and services across various industry verticals. We are a 'transformation catalyst' that drives business success.
Eli India operates in the following business area.
Software Engineer, Runte and Sons. New Russ, Georgia
Oct. 2015 – May. 2017
Drive Track Plus is a powerful prepaid card that provides complete fleet management solution to fleet owners and operators in the form of an unbeatable combination of control, convenience, Security and attractive reward points. This innovative payment mechanism is designed for efficient management of fleet, through greater control over fuel consumption and operating Costs, thereby adding value to business.
Application Support Engginer, Williamson, Blick and Nitzsche. Mayerstad, New York
Jun. 2015 – Jul. 2015
Toluna provides market information and advisory services to help our client (NPD) make better business decision including developing and offering the right product in the right places at the right prices for the right people order to grow their businesses.
Software Engineer, Gislason Group. East Vonda, South Carolina
Jul. 2014 – Sep. 2014
This Project is implemented by the 'NCR CORPORATION' on the guidelines of the R.B.I. It's reduced the time of Cheque processing and made the paper work zero in banking System. Our role is related to manage the database of the Cheque, status, transaction processing and the settlement.


The Pennsylvania College, New Marnimouth, Kentucky
B.Tech, E&C, Nov. 2013
East Mann, New Gailbury, Vermont
XII, Science, Jan. 2009
South Larson University, East Marco, Wyoming
X, Science, May. 2007



Andrew Smith

Professional Summary

Dedicated senior-level executive offering over 5 years of consistent career progression in the areas of operations for a multi-million-dollar, global enterprise.  Expert in ensuring operational efficiency, workflow management, process development, production performance, and low-cost solutions.  Strong ability to lead cross-functional teams and collaborate with business leaders as well as build and cultivate strategic relationships with internal and external stakeholders and business partners.

Employment history

Business Analyst, Wilkinson-Gerhold. Kozeymouth, Massachusetts
Sep. 2019 – Present
  • Gather and organize information on problems or procedures.
  • Analyze data gathered and develop solutions or alternative methods of proceeding.
  • Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
  • Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
  • Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
  • Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
  • Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
  • Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
Business Analyst, Ebert and Sons. South Lauri, California
Dec. 2015 – Aug. 2016
  • Gather and organize information on problems or procedures.
  • Analyze data gathered and develop solutions or alternative methods of proceeding.
  • Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
  • Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
  • Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
  • Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
  • Monitor the performance of project team members, providing and documenting performance feedback.
  • Initiate, review, or approve modifications to project plans.
  • Perform risk assessments to develop response strategies.
  • Schedule and facilitate meetings related to information technology projects.
  • Establish and execute a project communication plan.
  • Direct or coordinate activities of project personnel.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Develop and manage work breakdown structure (WBS) of information technology projects.
  • Confer with project personnel to identify and resolve problems.
  • Monitor or track project milestones and deliverables.
  • Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Manage project execution to ensure adherence to budget, schedule, and scope.


South Wisconsin Institute, Port Griceldafort, Pennsylvania
Bachelor of Engineering (ECE), Engineering, Jul. 2013

Personal info

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000


Scrum Master
Business Analysis
Project Management

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Business analysts are highly valued within any organization on account of how much value they can provide through their expertise. Typically, business analysts analyze a company or business group and document the various processes or systems being used by that business. 

By recording and assessing the business model in question, business analysts can help to guide companies in new and exciting directions, in addition to improving the existing processes and systems as much as possible.

In the following guide, we’ll be walking you through how to write the perfect business analyst resume, designed to catch the recruiter’s eye and jump-start you to the top of the pile. If you’re planning on applying to a business analyst position and you’d like a bit of advice about how best to structure your resume, this is the article for you.

Multiple Template Examples

How to Write the Perfect Business Analyst Resume

How to Format It 

There are several different formats you can opt for when writing a business analyst’s resume, including the reverse chronological layout, the functional format, and the combination format, which blends the best elements from the two other choices. The ideal format for you will depend, essentially, on how much experience you have.

If you don’t have any experience working as a business analyst, it’s best to go for the reverse chronological format. By focusing on your most recent professional position (as well as your degree) you’ll be able to distract from the fact that you haven’t worked as a business analyst before.

On the other hand, if you have plenty of experience working as a business analyst, the combination format is the best layout, because it offers an easy way to combine your skills and experience in one easy section.

What Recruiters Will Look For

When recruiters are going through a stack of resumes for business analyst candidates, they’re going to be keeping an eye out for a few things in particular. It’s no wonder, either, considering the sheer amount of responsibility every business analyst has in their organization of choice.

It’s not an easy job, and there are no two ways about it — sooner or later, you’re going to need to prove your worth by providing top-notch analysis and an objective or calculated summary of the current processes your employers are using. The goal of your resume should be to show whoever’s hiring you that you’re up to the task. Keeping that in mind, here are some of the things that will impress recruiters the most when they’re reading your business analyst resume:

1. A Broad Understanding of the Business World

Owing to the highly technical and analytical nature of your work as a business analyst, you’ll need to prove to the recruiter that you’re already fully grounded in the business world. It’s not good enough to know a thing or two about how businesses are run; you need to have a rock-solid grasp of all the ins and outs. 

Business analysts who understand the corporate landscape and what’s required are a much more exciting proposition than ones who need a little help or training in understanding the finer points of the area. Prove that you know the business world inside and out, and you’ll catch the recruiter’s eye right away.

2. The Ability to Make Complicated Ideas Seem Simple

This one is every bit as important as understanding the business world itself, since a large part of your job will involve presenting the results of your work to people who won’t necessarily be experts in the field. There’s no point in conducting a top-notch analysis of your employer’s business if you’re not able to then condense the more technical points into a straightforward, layman-friendly format.

As well as its direct applications to the position, being able to make complicated things seem simple is an attractive trait across the board. It indicates intelligence, as well as a deep understanding of what you’re talking about in the first place, and it facilitates the kind of interdepartmental collaboration that is so crucial to the way modern businesses are run.

Which Hard & Soft Skills to Include and How to Do It Correctly

Knowing the difference between hard and soft skills is vital for any job you might want to apply for, but in the case of business analyst’s role - it’s a little less straightforward. You may not even know what the hard and soft skills are exactly, since it’s not as obvious as in some other jobs.

Luckily, however, there’s a way around the problem. Business analysts, just like other professions, have clearly defined hard and soft skills that you should be able to differentiate and list without much difficulty. Here’s a comprehensive list of what you should be keeping in mind as you set about creating this aspect of your resume:

Hard Skills

The hard skills that business analysts use in their day-to-day work mostly involve the actual analytic work they do. For this reason, you need to focus on as many specific, technical details as you can, across as many different platforms and disciplines as possible. Here are some of the hard analytic skills you should consider including:

  • The ability to create a Process Flow Diagram (visual)
  • Familiarity with Business Process Models (textual)
  • Proficiency with MS Office programs like Word, Excel, and PowerPoint, as well as a visual modelling tool such as Microsoft Visio
  • The ability to use requirements management tools, like DOORS or Caliber

Soft Skills (H4)

If you can tick the analytical boxes mentioned above, you’ll already be presenting yourself as a strong candidate for the business analyst position you’re applying for. To take your resume to the next level, though, make sure to nail the soft skills portion of your resume, since they’re every bit as important as the purely technical aspects of the job. Here are the main soft skills to include:

  • The ability to manage projects by yourself, or at least with minimal guidance
  • Excellent interpersonal skills, particularly with regards to building relationships
  • Problem-solving acumen
  • Comfort receiving constructive criticism and incorporating it into your work to improve the end product
  • Communication skills
  • The ability to delegate well
  • Confidence with regards to coordinating work across a range of different departments

What Achievements to Mention and How to Do It Correctly

Achievements are always impressive, no matter what kind of job you’re applying for, but in the case of a resume for a business analyst position, your achievements section gives you a great chance to really show you know what they’re looking for.

Because the job itself is so diverse by nature, if you can show yourself to be a well-rounded individual you’ll impress the recruiter. Compare this, for example, with a much more specific position like an IT specialist. While achievements made in non-IT areas might seem like a distraction in that case, when it comes to being a business analyst they can make all the difference.

Don’t shy away from mentioning achievements that aren’t strictly related to business. Any leadership experience you have will make a good impression, be that in volunteering positions or even a project you undertook at university. Similarly, proof of critical thinking excellence is highly valued — the perfect example for this is a prize you won for an essay at some point.

What to Avoid Mentioning

Just as there are things which are good to mention, there are also points that you’d be better off avoiding entirely. For example, mentioning that you already have an all-inclusive understanding of the business world would be a big mistake, given that it’s impossible to know everything. A large part of the business analyst role is being able to adapt on the job to new information and to be committed to continually improving your own knowledge, and understanding.

Generally speaking, anything that makes the role seem straightforward or simple will be a big red flag to any recruiter going through your resume. Don’t shy away from the complexity of the job by claiming you already understand it inside and out. Rather, embrace the fact that it’s a complicated position, and focus instead on showing that you understand the role thoroughly.

How to Write Resume Objectives and Examples of These

Your resume objective is a great opportunity to make a couple things abundantly clear to the recruiter. Firstly, you’ll be able to show that you’ve gone through the listing in great depth: you can demonstrate this by using specific, targeted language that plays off of some key details mentioned in the description. A well-written objective will also help focus the recruiter’s attention on the most impressive and relevant skills you possess. Take a look at these two examples for inspiration when you go to write your own business analyst’s resume objective:

  1. Looking to contribute 6 years of experience working as a business analyst to that position at ABC Corp, utilizing a bachelor’s degree in addition to strong problem-solving skills and the ability to present results in a straightforward, jargon-free manner.
  1. Ambitious, focused individual seeking mid-level Business Analyst role at XYZ Inc, leveraging exceptional interpersonal communication skills, extensive experience with business process modelling, and strong problem-solving acumen to carry out client business analysis. 

How to Write a Resume Summary and Examples of This

A resume summary focuses on how much you’ll be able to improve the company you’re applying to, if they were to hire you. Instead of the dry, impartial voice required in writing a resume objective, you should aim for a more active, persuasive style of writing for your summary. Pay particular attention to the below examples, as they’ll show you how you can train the spotlight on your past achievements and successes without seeming over the top. 

  1. Experienced business analyst keen to bring problem-solving skills and in-depth knowledge of processes to the same role in XYZ LLC. I love diving into business models and using my analytical ability to come up with clear, emphatic improvements that could be made. I’m passionate about making business models as elegant and effective as possible, and I’m always ready to learn more about the business world.
  1. Professional business analyst interested in taking on a new challenge at ABC Corp. and furthering my ability to provide expert analysis and in-depth advice on existing business models. In most recent professional experience as a business analyst I was able to present my findings in clear, down-to-earth language which facilitated interdepartmental collaboration. I’d welcome the opportunity to bring my skills to bear in a new challenge at your organization.

How to List Any Additional Details, like Certifications, Volunteering Experience, Etc.

Because being a business analyst is a complex, wide-ranging role by nature, listing additional details such as certifications you’ve received and volunteering experience can help give you an edge over your competition. It’s important that you come across as a well-rounded, highly capable individual, and the additional details section is also a great chance to display some secondary characteristics such as leadership abilities and interpersonal skills. Here are the best ways to include extra information in your business analyst resume.

1. Certifications

Whether they were earned online or from a regular brick-and-mortar institution, additional certifications you’ve gained over the years are always a good thing to mention. Not only does it help to portray you as a self-starter, it also makes it clear that you have reserves of inner grit that help you see a task through to its completion, which is a particularly attractive trait for business analysts, given the challenging nature of their work.

When you talk about your certifications - less is more, so keep the information short and to the point. All you really need is a line or two that details what the certification actually is, where and how you earned it, and what drove you to pursue that qualification in the first place.

2. Personal Projects

Personal projects you’ve completed in your own free time tell the recruiter a few important things about you. For example, if you’re into woodworking, talking about a few of your most recent constructions will show that you’re a creative person who naturally seeks out new challenges in addition to their standard routine. Moreover, you’ll be helping to present yourself as somebody who isn’t tied down to any one area, which will be very attractive to recruiters hiring for a business analyst position.

Most personal projects will tie into your hobbies and interests, so when you’re considering what to write in this section, make sure you keep your focus on how these achievements are likely to be perceived by the person reading your resume.

How to Write a Business Analyst Resume When You Have Limited or No Experience

Sitting down to write a full resume for a position you have little to no prior experience with can often seem overwhelming, but it doesn’t need to be. Although you’ll be at a natural disadvantage compared to other candidates who might have extensive experience working as business analysts, there are a few steps you can take to help paint your application in the best possible light.

The most important thing to get right is your education section, since that’ll be one of the first places your future employers will be looking to get a more well-rounded idea of who you are as a person. A degree is important, of course, but don’t be afraid to talk about further achievements you managed to pull off throughout your years in education, as this will help offset your lack of experience by bringing other aspects of your personality into the equation.

Another great tip we can give you is to spend as much time as possible on your resume objective or resume summary, depending on which is required. Don’t spare any effort in researching what a great business analyst’s resume objective should look like, and be sure to make several drafts of your own as a means of ensuring it’s as strong as it possibly can be. Because a resume objective doesn’t focus as much on past experience as a resume summary, it’s an excellent way to talk about the value you can bring to your new job without being distracted by a lack of relevant work history.

How to Target Your Resume for a Specific Application

No matter how impressive your resume is in other respects, if you can’t target it to the specific position you’re applying for, you’ll be letting yourself down. Given the fact that you’ll be competing against several other candidates, you need to stand out in as many ways as possible. When a recruiter sees a resume that has clearly been written to take into account the job’s specific requirements, it makes an immediate impression.

The best way to target your resume to the specific job you’re trying to win is to read the job listing itself as closely as you can. Be on the lookout for a few specific terms, which might indicate more exactly what the recruiters are looking for. Once you’ve figured out what they want to hear, all you need to do is talk about how you can meet those needs by mentioning the relevant skills and experience you have.


See below for the most important business analyst skills that employers are likely to be looking for in the resumes they go through:

1. Technical Competence

A business analyst without much analytical ability isn’t going to be a lot of use to any organization. On the other hand, a business analyst that can talk about exactly which programs and processes they’re experienced with could jump to the front of the queue. 

If there’s a lot of talk in job posting about the technical and analytical side of the position, make sure to focus as much as possible on the exact ways you can handle the demands of the job, such as analysis processes you’re familiar with and software packages you’ve used before.

2. Interpersonal Excellence

In addition to the technical work you’ll be doing as a business analyst, you’ll no doubt have to do a lot of interdepartmental work with your colleagues. This can be challenging for a lot of professionals, as it requires emotional intelligence and leadership skills on top of the analytical work that business analyst roles require.

Words like team, communication, and people skills are a good sign that the recruiters will be particularly interested in a candidate with strong interpersonal abilities. If you come across those terms, don’t be afraid to talk in depth about how you’ve been able to leverage your interpersonal skills in past roles to great effect.

How to Make Your Resume Stand Out

Making your resume stand out among a huge stack of others is easier said than done, but there are a few simple tips you can follow to make sure you’re giving yourself the best chance. The most important thing is to keep your focus on what exactly is required of a business analyst throughout the course of their day-to-day work.

Because your routine will vary based on the demands of the position, you’ll need to sell yourself as a versatile, dynamic character that can adapt to change and thrive even in difficult situations. Too often, people assume that business analyst positions are solely technical, leading them to neglect the interpersonal side of the job. If you can switch the focus towards your soft skills, you’ll be making an impression from the very off, as most of your competition will be focusing on the analytical abilities they can offer.

You’ll also need to prove that you can work with minimal guidance. Business analyst roles typically come with a large degree of responsibility, particularly for some of the bigger projects they’ll be asked to take on. An ideal candidate is one who works well in a team, but can also function autonomously, with little or no oversight from higher management.

If you can make it clear that you’re used to working well on your own, you stand a great chance of separating yourself from the herd. An employee who doesn’t need to be micromanaged is an incredibly attractive proposition to organizations across the board, particularly if the rest of the candidates neglect to focus on that aspect of what they can offer.

How Resumebuild can Help You to Write an Outstanding Business Analyst Resume

With so much to consider, creating a business analyst resume can seem like a challenging task. Fortunately, however, there’s a ready-made solution to the problem that can make your life a whole lot easier: Resumebuild’s resume building tool.

Offering hundreds of professionally pre-built templates packaged in a slick, easy-to-use interface, this resume building tool makes creating your dream business analyst resume straightforward. All you need to do to create the ideal document is select the template that you like the most and fill in your own details. Once that’s done, simply click download and you’ll be ready to get out there and start applying to jobs.

More Job Descriptions for business analyst Resumes


business analyst

  • Managed multiple complex Cloud-based and On-Premise software implementation projects while exceeding service levels.
  • Developed and maintained strong techno-functional knowledge of Adrenalin HRMS Software Solution. 
  •  Adherence to timelines along with maintaining implementation Quality, leading to customer satisfaction. 
  • Managed issues and risks arising during Project tenure. 
  • Planned Implementation activities, including creating Requirement Documents and SOWs.
  • Trained end users on software features and operational procedures. 
  • Developed documentation materials for education and training users.

business analyst

  • Involved in developing PM deliverables dashboard, Late deliverables dashboard, FLM dashboard using Tableau to curb the Project delays in the program management team
  • Worked on dashboard logics and wireframing for our requirements
  • Offer operational support and system guidance to program managers to achieve maximum compliance
  • Monitor project performances and financial risks; report project statuses to management
  • Monitored and controlled the Margin Insight data to find the root cause of issues with cost, price, purchase, sales and stabilize the data integrity
  • Contributed to the data cleansing process and provided significant improvement in business and data integrity
  • Provided operational support to Europe team on ECIP Indirect savings projects

business analyst

  • Analysing the Business requirements. 
  • Working as domain specialist and grooming the team about the Business requirements. 
  • Review the Test Scenario/Strategy/Test Plan for scope and functional correctness, identify gaps & provide clarification to the team. 
  • Liaise between development and QA team and drive discussions among the teams. 
  • Assisting Senior Consultants in preparation of Case study and presentations. 

business analyst

  • Handling a logistics client with a roblem statement to reduce their billing errors
  • Imroved error prediction by 40%
  • Designed a predictive model using machine learning algorithms in R
  • Analyzed data with Excel; created presentations to be presented to Vice Presidents on client side

business analyst

  • Coordinate with all GDS Service providers Sabre, Amadeus, Travel port for API and Web Services development, integration and certification process. 
  • Assess client’s functional and non-functional requirements and map their business needs to derive the project objectives and assist in client meetings & communication. 
  • Assist Clients on implementation and online integration of Mondee Booking Web Services.
  • Guide the Product Management and Development team on required upgrades to implement new feature introductions from GDS Service Providers.
  • Prepare Requirement documentation, functional documentation, work flows and Test cases 
  • Track, monitor and resolve issues in coordination with service providers on integration issues.
  • As subject matter expert, impart training and educate the fare data management team on nuances of the consolidator fares and guide on maintenance of fare data management system.