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1
assistant service manager/ certified technician
- Meet with customers to identify required automotive maintenance and offer service advice.
- Maintain a positive relationship with customers, ensuring their needs are met.
- Mediate communication between customers and automotive technicians.
- Deliver and explain estimates, date of vehicle return, and other necessary information to customers.
2
assistant service manager / active bus key technician
- Started as Technician in the firm and undergone various assessments emerged as a senior technician in a short period i.e.., on 2014 .
- Elevated as Site Supervisor where handled 50 no’s Volvo B7R Le Model buses (Complete Fleet maintenance and a Trainer for Customer Technicians – MTC ) June 2014 – Oct 2015
- Elevated as State Transport Union Coordinator on Oct 2015 and handled two sites of Metropolitan transport Corporation and State Transport Corporation Volvo buses . Key role as giving quick solutions to the complaint to keep up the uptime of buses and giving Training to both site supervisors and Customer Mechanics.
- Returned back to Workshop activities from site operation on August 2016 .
- Passed out Volvo screening test for Bus Key Technician Global program and undergone various level training and assessment at Volvo Competence Development Center (CDC) at Volvo factory Bangalore
- Participated in all advanced level diagnostics training at CDC for a period of one year as a part of global level BKT Program
- Passed out the BKT theory and Practical Assessment at CDC on October 2017 .
3
assistant service manager
- Maintain receipts, records and withdrawal of the stockroom.
- Receive, unload and shelves supplies.
- Perform other stock related duties including returning, packing pricing and labeling supplies.
- Inspect deliveries for damage or discrepancies, report those to accounting for reimbursements and record keeping.
- Rotate stock and coordinate the disposal of surpluses.
- Ensure adequate record keeping and manage all documentations to confirm proper stock levels and maintain inventory controls.
- Coordinate the handling of freight, the movement of equipments and necessary minor repairs.
4
assistant service manager
- Held responsibility of profit Centre head to oversee all operations of service like PDI, Shop floor, Warranty, Accident Claims and related Insurance claims, Spare Parts independently.
- Was designated as Single Point of contact for all communication with
- Responsible for providing service and commissioning jobs for Onshore/Offshore Drilling operators which includes, Diamond Offshore, ENSCO, Seadrill, Keppel FELS for Telecommunications, Fire and Gas, Control and Instrumentation, Tank Gauging systems.
- Presently an active BKT for Tamil Nadu State
5
assistant service manager
- Met customers at vehicles to quickly engage and offer assistance.
- Listened carefully to customer concerns and issues and asked probing questions to ascertain problems and repair needs.
- Explained service options and additional offerings that might be beneficial.
- Submitted warranty claims.
- Regulatory compliance.
- Maintained customer satisfaction.
- Received Lexus Elite Award.