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- Gathered software requirements/business processes and ensured alignment with software development teams
- Developed systems specifications for a Pharma Business Alliance Program to enable smooth transition between the systems
- Translated stakeholder requirements into various tangible deliverable such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams
- Evaluated risks related to requirements implementation, testing processes, project communications and training which facilitated the organization in reduction of operational costs
- Hosted new system feature presentations among the internal and external user groups
- Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system, with considerations for new hardware, upgraded interfaces, and improved performance.
- Consult with customers or other departments on project status, proposals, or technical issues.